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    J & W Paint Company

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - J & W Paint Company

    Window treatment installation or replacement

    Motorize existing window treatment

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    4 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.6
    (14 reviews)

    I had a leak in a new gas water heater from the pressure valve. When the plumber came to replace it…read moreI made him aware that he had set the temperature at over 135* which is scalding. His reaction was an angry so what. When I pointed out the possible liability problem he just said he hated lawyers. I had no claim for injuries. When Lowe's claims department called I said that I had no damage to my house but calculated I lost about 1000 gallons of water and the gas to heat it. Just mentioning this minor loss triggered a hostile reaction. The AO Smith water heater works great. The plumber was very competent, fast and efficient. He had no customer service skills and it seems Lowe's claim department also needs further training. I made these issues clear to Lowes in a customer survey but they have not followed up after 3 weeks.

    As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We…read morehave spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.

    J & W Paint Company - paintstores - Updated August 2026

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