Liars! Cheats and liars to get every last dime out of you…read more Horrible experience and I'm still crying and upset days later left with a car not worth the money I have paid and will continue paying. They will confirm your trade-in amount and then the loan will be for a completely different (thousands less!) amount. The rate they made me take was NOT the lowest offered. Also, Jonathan my rep, told me of 2 cars I had wanted to see were NOT certified and not being accepted or good enough to sell. Well why were they on the website as certified? WHY are they still for sale now?! What does certify mean to Joesph Chevrolet? Nothing the same as you as the customer mean nothing. Bring your wallet!

Hi Alyssa, Please…read moretell me how you'd like to contact you? What's an acceptable amount of attempts to contact management within your dealership before one should grow tired of trying? I've tried to get a hold of management multiple times now. If you look around the dealership I'm sure you'll find a post it note with my name and number on it that someone is choosing to ignore. So not entirely sure how you can review anything when I can barely get my calls answered or get a call back. I bought my truck back in July of last year and have called over a dozen times and even stopped in a couple times to address issues. Your team promises a callback and I don't ever receive one is about how it goes every time. Your service department is horrendous. I 1000% stand by my initial statement about the sales team and service department. Your 1.4 rating and all the negative comments on here should be pretty evident that things don't run efficiently at your dealership and warrant some type of correction. I have resorted to luckily using my warranty that I purchased from Joesph, at another dealership that has fixed what was suppose to be taken care of at your dealership. That doesn't negate the $1400 overpayment of services I had to pay for to keep my warranty from being voided during what was suppose to be a basic oil change visit and minor assessment on my steering wheel controls and usb charge ports. When these services were suppose to be done at the time of purchase, before delivery of the vehicle and I was assured they were. I've had better luck leaving this yelp review to get any kind of correspondence from your dealership. Be nice if it didn't take drastic measures to get basic customer service.

Ryan A is the best! Professional and personable. Helped me a lot through the whole processread more

I scheduled a service appointment for an air conditioner issue that should be covered by warranty…read more The service tech I spoke to, Shane, told me they would have to run a diagnostic to confirm. If the diagnostic showed that the problem isn't covered, Shane informed me that I would be "on the hook" for a FIVE HUNDRED DOLLAR diagnostic fee. After doing a bit of research, I discovered that the average Honda dealership diagnostic fee is $100-200. Superior Honda, also a Jeff Wyler company, charges $220. A $500 diagnostic fee is extortionary and unethical.

From a single mother of 4, breast cancer survivor and currently going through preventative…read morechemotherapy: DO NOT EVER PURCHASE FROM THIS LOCATION!!!!! I purchased a used 2015 Kia Optima, March 4th, 2026. The date today is June 2nd, 2026. I had the car for 1 week and it suddenly started to run rough. I tried to schedule an appointment online, the only appointments they had were for 2 months out. I tried to call and they have this extremely frustrating AI that will only allow you to leave a message and then you NEVER receive a call back, or you're placed on hold until someone picks up and "transfers" you until the AI answers. I called another Jeff Wyler dealership, they got me in the next day. Was told that the engine was done for, they tried to call Jeff Wyler Kia on Colerain, no answer. The GM of Colerain did not even respond to them until 2 days later, just to let them know that there location does not offer any kind of warrant on used vehicles and I did not purchase the warrant they offered (that was more than my monthly car payment) and I would have to have the vehicle brought to them to inspect. They didn't even pay for my tow. And the service guy at the counter that day chuckled at me when I asked if they had a loaner. It took them 2 weeks to inspect the vehicle after I was told it would take a few days, and I received a text from Kevin, with service that the engine was done and they were reaching out to Kia to see if they would replace. 2 weeks later, another text, (no call back at this point a month in) that just said, your car is ready for pickup. I went into the location 2 times within this month and was told that the managers weren't in or were in a meeting or to come back in the AM. I hadn't even gotten a call from or spoken to any manager at this point. After continuously calling, I finally spoke to Chris C. the GM. He told me Kia said no to fixing it and he offered to pay off the existing loan with $1K leftover in equity, and SPECIFICALLY told me that the $2500 I put down would be used for the down payment on the next loan. Was not the case. They wanted another $2.5 - 3K down because my previous down payment went towards taxes and fees???? The last time I talked to the GM, Chris C., he said, "Sorry, I will call you back today with more answers." I wanted to know why I was told my previous down payment could be used towards the new loan and now it's something different. He has yet to call me back and that last call was May 29th, 2026. I am now having the vehicle repossessed because I am only working part time as I am on chemo and cannot afford another $2.5-3K down while trying to pay on the loan of a car I was only able to drive for 1 week, keep full coverage on it and save for an apartment so I'm not homeless. And .... why are they willing to pay $9,000 to pay off the loan but not $5,000 to fix the engine??? While still asking me for more money?? Questions to which I will never get an answer to. Don't go here. Even to buy a new vehicle. They honestly just don't care.

This is the by far the worst dealership I have ever been to. It absolutely sucks. These people are…read morementally incompetent and lazy. I came here looking for a lug nut key so I can replace my tires and they said they don't know what kind of key my car takes and if they to change my tires for me, they would have to BREAK my lug nuts off and charge me $190 for labor for giving me new lug nuts because they apparently don't have a key that ONLY KIA SHOULD HAVE! I asked 3 different people and they all said they don't have the key but not ONE person actually came outside to look at my lug nuts. This dealership suuuuucckkksssss. If I could rate NEGATIVE stars I would.

They sold me a 2022 Nissan Altima sr Midnight edition and they sold me a warranty too and low and…read morebehold after Ive had car for a year my windshield got busted by a gravel truck and I had a 500$ deductible on car insurance and no deductible on my warranty and got a replacement free of charge with a lifetime warranty! Which was 958.00! I'm so glad y'all sold me the warranty!!

My wife and I drove over an hour to look at a Sienna van. I felt our salesman of 30+ years was…read moreinformative and knowledgeable about his product. Once we got inside to number crunch and come to terms is when things took a turn. Initially we were told they were in fact losing money ($1800) on the vehicle already. Then it turned into financing the vehicle. The "office staff" or "closers" would not discuss a final price without deciding how the car would be financed. We had notified the salesman from the initial conversation we were pre approved with our own financing.(4.49%) Lastly, the salesman came back and notified us that Joseph Toyota would not accept our pre qualified financing as they have had so many issues with the paperwork through our Credit Union using DocuSign. Bunk!! We have used the same prequalified financing through our local credit union before. Quite possibly the easiest paperwork I've ever done. Oh btw, Joseph Toyota financing through chase was (7.59%) For shame Joseph Toyota, especially of using your salesmen as pawns. We were never happier to have been able to leave knowing a cheap tactic like that failed utter. For Shame.....

The owner of this business which is Kevin. Is very honest and upfront. This is a great place to buy…read morea car. I would recommend this place to anyone who is looking for a reliable car.

I live out of state. Purchased a Chevy Avalanche from Adam. He took pictures and video and sent…read morethem to me so that I could see the truck APPEARED TO BE IN EXCELLENT CONDITION. Unbeknownst to me, the entire undercarriage was inundated with rust. I drove this truck LESS THAN 20 miles and the fuel pump went up. While the truck was on the lift, the mechanic informed me that this truck will not be allowed to be driven on MD roads because it is littered with rust. The fuel line is ready to rupture as well as the steering. I have grandkids and I told Adam I had kids that would be riding with me. He knew this truck was nothing but rust. He said the only rust was on the lower door panel. But that was a lie to get me to buy this truck. I asked for video of the undercarriage as well and he sent video of an area with a small amount of rust, intentionally. When he took video of the inside of the truck, he totally hid showing me the cracked dash, intentionally. I've reached out to him to buy this truck back and void the sale but he keeps coming back with "let me check." Then just the other day he told me to talk to the finance Dept to buy truck back! Does he think because I'm a woman that I'm that stupid! He sold me the truck, not the damn financing company!!! So I would suggest not buying a vehicle from a deceptive dealership and I will be suing this dealership for deceptive practices! I am fortunate enough that I have his voice and the dealership on video lying and in numerous text messages. I'll update here shortly as well. #autoempirenorth

Small, well run business. We worked with Eva, one of the owners. She was very open and…read moreforthcoming regarding the pros and cons of the various used cars we looked at. They are easy to work with, offered competitive prices and suggested best way to get top dollar for our used car. We will go to them again if we want a used car. We were in, made our purchase, and out the door within an hour! Try to do that at most car dealerships!

me and my wife came here looking for a car a specific car that we found listed for 24 when we get…read morethere they tried to say it was a mistake and it was listed at 30, but they would honor it because we showed them the ad on final paperwork. They never honored that price they slid in the original price. Upon the test drive, I assured the agent that the shocks was bad window. Switch was bad, and there was a tear in the seat. He assured me with the warranty that came with the car would cover all of that and they sold me two other warranties in my contract that I did not want I took the car straight immediately to their Cincinnati took a picture of the video of walk had my car for one week did not put one mile on it. They assured me they test drove found a way to avoid the switch by saying anything that was broke when I bought it don't cover it the seat cover they tried to say it would take 3 to 6 weeks and may be additional charges and then they straight out said the shocks didn't look bad. All they did was put my car on a lift and because the shock was not leaking. They tried to say it was good absolute crooks. I've been a mechanic for 20 years. You cannot look at a shop and tell if it's bad or not. Not all shocks leak when they go bad. Moral of the story is they're crooks. I love the car and I already replaced the shocks and imagine this problems fixed so I'm guessing it was the shocks as in. That's the only thing I changed. They really sent me a video of my car on a lift. saying the shocks was good because they looked good. No test drive to how bumpy it really was. You couldn't drive it down the street without it bumping over into the other lane when you hit a bump. now keep in mind if I were paying cash and I were there not for a warranty. If I were there as a paying customer and I just needed a tire. They would swear I needed brakes rotors, calipers, shocks, tie, rods ball joints, anything under the sun because I was spending money, but because they was liable for the warranty, they of course, took no time to properly look at my car because they were liable for it. instead, they had their mechanics send us a video where they put it lift and said the shocks didn't appear to be leaking any fluids so they must be good and the roads was just cold. people need to stop letting these scam them paying thousands and thousands of dollars they do not honor and they got corporate lawyers to get out of it. I am gonna be filing a lawsuit with all the evidence I've attained. I don't know what that will get me but it's worth a shot.

Last week I brought my 2021 Nissan Kicks into Jeff Wyler Nissan on Colerain in Cincinnati, to be…read moreserviced after the check engine light came on. After paying $218 outright (that doesnt even go towards the repair of the car) for a diagnostic test (while Jeff Wyler Nissan of Eastgate only charges $175), the service advisor informed me that it was a Throttle Chamber assembly and Gasket issue, and that it could be solved for $897. At the end of a good week, I only make $300. Not their problem, just letting you know that $900 represents 3 weeks work for me. I asked if there was anyway the price could be brought down and was told No. Well since my car won't drive (I had to get it towed to Jeff Wyler Nissan on Colerain) and I thought I could trust a Nissan Dealership to be honest, I said okay for the repair. The next day I was informed that after taxes, I would actually have to pay closer to $1000. $100 more than originally quoted, so I once again pleaded to see if there was ANY way that price could be brought down and he said, "No." Without any other options to get my car out, I was forced to reluctantly agree to this price. Over the weekend I thought I might check out Nissan's own website to see if I could find out anything about the issue myself. While I didnt find out what a Throttle body does, what I did find was the exact part I was told I needed (Part 16119-5RLOA) for sale on Nissan's website for $397, which is more that $300 LESS than I was quoted. I called on Monday and left a message explaining my frustration, but no one got back to me till Tuesday. By that time I was quite upset and while voicing my frustration I was told to "Drop the attitude" and that anything involving cheaper parts was a Part Department Issue. So after being transferred to the Parts Department, I asked why there is a $300 difference in price. I was informed that even though I could've bought the part from Nissan's website, the dealership website doesnt get that discount. I inquired why I wasn't even told of that option, and was told by the Parts Department, I "Should've done my own research." Now when someone says Do Your Own Reasearch, to me it means,"You shouldn't trust me." I thought I could trust a Nissan dealership to be honest with options with me but I was obviously wrong. Feeling disrespected and cheated, I called The Service Manager of Jeff Wyler Nissan on Colerain named Mike Torbeck and left him a message to call me back. He never did. Today I was told that although the part was ordered and installed, my car still wasn't running and now its an EC problem, which is covered under Nissan's 8yr/80,000 mile warrenty. But NOW they would offer me a loner car (my wife and I have been without a vehicle since last Wednesday). When I arrived I showed a screenshot of the exact part that was put in my car, for more than $300 less than what I was told, I asked him why I wasn't offered this option or anything else and if he would honor the price I found. He talked to Mike Torbeck who informed him that the best he could do was take off 10% of the final cost, which would be a little under $100. Mike Torbeck told me that since he ordered the part for $719 and even though I found the same part for $397, he would not honor the deal, even though it was coming from Nissan's own website. I further inquired why I wasn't even offered an option to buy it myself and bring it in for a considerable amount less, but he deflected the question by saying that since I agreed to perform the repair, he doesn't have to even give me a discount. And while that might be legally true, its a bad representation of a supposedly honest dealership. When I asked him why it took a week for me to even be offered a Loner Car, he said, "We dont give those out to just anybody" which felt very insulting. This was my first time at a Jeff Wyler Nissan and I am walking away feeling completely gutted, offended, and taken for a fool. I advise everyone to "Do your own research" and go someplace else.

Bought a used Mazda CX 9 SUV fromStagobs Auto. The car had…read morelow miles, no damage, a clean interior, and fun to drive. I did my homework. The Carfax Report came back with a clean history. Took it for a "used car inspection". They found one minor issue which the owner propmptly took care of. All communication with the owner was prompt and helpful. I feel he is a fair and honest man. The price was more than fair. Could not be more pleased with this purchase.