Won't be doing business with them EVER AGAIN. I ordered another ATM card back on Halloween and…read morenever received it, they state the address was wrong so here we are 3 more missing atm cards later still never received it. USELESS. 2nd and most definitely not least. I went and had to get a new account they set it up and said my money will be going to the new one on Friday. NOPE. Friday came (December 23, 2022) and it's in my old account well since it's in my old account that's locked. I can't do anything. We go up there at 11am (they close at 12) and no one is there. Not a single car. We call and no one picks up. So here I am Christmas Eve, no money, no gifts Not a damn thing but hate and distress from people who can't comprehend and send an email to their customers stating they're closing early. I will NEVER do business with them again.

still charges a fee even if they don't pay courtosy fee. If the money isn't in there or someone…read moretries to pull an amount that's not in your account out, they reverse it and still charge you the 27.00 . For what? you didn't pay for anything. I had a 7.00 charge try to come out of this account and they tried 2-3 times now I owe the bank almost 100.00 for nothing. Just to make a buck, crazy smh, glad I have another bank, for my main stuff.

I thank Brandy so much(bank manager) for helping me and being so kind and great she really made my…read moremorning twenty times better ! I contacted several other 5/3 banks and the bankers and managers were not helpful at all I was 100 percent ready to close my account after this incident. So thank you so so much Brandy for making everything easier !

Changing stars from 5 to 3. Loved this location but ran into a less than fortunate situation. I was…read moremaking a withdrawal. I was not pulling all my money off. I had 1 cashapp withdraw put into my huntington. I was not asked how much I wanted to pull, but was turned away cause a cashapp transfer didn't have a posted date yet. Went to the deer mason location explained my situation. The lady there said it was fine to pull money just not the money from the cashapp transfer, which is reasonable. It was kind of a stressful situation to my already stressful day. Access to your money should not be tedious or difficult. However, this was a one time issue and I don't have issues every time I come here, hence why I didn't completely knock off all 4 stars.

Went to the Flushing, MI branch today to cash a jumbo CD in that matured 2 days ago. They would…read morenot offer me a rate to compete with what I had found online so I preceded to cash my CD in. When I asked about the total payout it was only $2 higher than the maturity value so I questioned why so low. They paid .5% for the two days, not the 5.05% that the CD was issued for, not the 4.0% it would renew for according to their website, or that anew CD would earn, but .5% since the money was not new money coming in. Really, of course it wasn't new money coming in since it was sitting in a CD in your bank for 152 days. How cheap can a bank be. Also when scoping out their current rates, it all depends on your zip code and the rate they offer. To me that is a form of discrimination. My money should make the same as someone in any area this bank operates in. Also made an appt with Duke for 1:30 which he finally waited on my at 1:40, why make an appointment???

I've belonged to this bank for many years. The staff is always friendly and courteous. The…read moremanagers go out of their way to solve problems. When I lost my wallet, she took the time to make sure that all of my accounts were secure. I enjoy banking at this PNC bank.

HORRIBLE! UNPROFESSIONAL!! Trying to resolve a small issue that shouldn't even be an…read more issue has not caused me to retain my attorney, file complaints with CPFO, BBB, Ohio Attorney General and my local politicians. RUN don't walk!! Take your money anywhere but here!

Have been with Woodforest very Friendly managers and tellers given good Advice have Direct Deposit…read morewith my paycheck post day in advance overdraft allows 24 hrs to deposit funds.

I will never use this bank again! My account was negative 13 dollars, I deposited a check for a few…read morethousand and they held it for 10 days. I was not alerted or made aware of the hold before. I was declined on multiple charges before calling and getting the update. I have been forced into late rent with a 3 day notice which won't give enough time to pay because of this stupid bank

I visited this branch on a Thursday afternoon. You could not walk into their lobby (I'm assuming…read morebecause of COVID). They had one of the two drive through lanes open and there was one car in front of me. It took a considerable amount of time for them to finish helping the car in front of me. Then when I pulled up there was not anyone at the window and I had to wait several minutes for them to return. Once I was helped the process went smoothly.

I personally have loved all staff at this Colerain branch. I specifically want to give a shout out…read moreto Jacob! He used to work at on old branch that closed, and I'm so glad to see him working at Colerain. He's always efficient, attentive and informative. Very good hire!

Logan in Service Department. Went above and beyond with issue dealing with a third party warranty…read morecompany. Logan held them to there word and got a radio issue resolved. I was highly frustrated as a customer during the ordeal. Logan took the time to stay on the warranty company for resolution. Thank you Logan, Andrew Reckers.

My Camry was recked awhile back. Instead of taking the car to an in network auto-body shop, I…read moreentrusted Joseph's to repair the vehicle. When the repair time ran over and rental coverage expired, I asked Joseph's for a loaner and they DECLINED. That was the thanks I got for letting them repair my vehicle instead of taking it to a local body shop. Two days after I received the repaired vehicle, I drove it to Nashville and it overheated. If I could do it over again I wouldn't have chosen them.