I purchased a fair condition high mileage American SUV from this dealership over two years ago on a…read morebuy-here-pay-here loan process. The loan was ten months long at $300 a month payments, split biweekly as were my pay periods. I had the lovely gift of family and my own dually noted financial efforts to help obtain the vehicle, maintain it, and make it to the finish line paying it off. After myself making exactly ten months of payments my loan was paid off as agreed. A title was mailed to me VERY promptly thereafter. I had one encounter during my loan where I was unable to pay. Not only did the dealership lend a deferral for 14 days and when I doubled up on my payment the next pay to square up they made sure I would not be strapped first before taking the money. YES, during my loan my vehicle broke down several times and it did take a couple tries before we could pinpoint some electrical issues with the vehicle (which have since been resolved) and it was annoying... but the vehicle is still running 248,000 miles later... I bought it with 200K hence the high-mileage intro earlier. Customer 1 Auto also offers a mechanic bay with newly staffed mechanics that know their stuff... This is the first vehicle I could say I actually had last long enough to have renewed the registration on, as an owner, twice. There are a lot of swindler car dealers looking to make a good deal fast to get their commission up, and then there's Customer 1 Auto. This is a local family ran business that's been there for many years with the same management. They have good intent to have good vehicles and good people working to make money selling cars and help people get into them. Best thing is to get your carfax so you know what you are getting, do your research and don't overspend. If they take the car back because you can't pay that's not their fault. MANY times people will say "this dirtb@g car dealership is a rip off" AND/OR "that car sucked anyway" but then they forgot to say how great the car was while they were driving it and not paying though.... Do your research online, pick your car, call for info, and see what they got to offer you.

my wife and I purchased an suv from these people a year and a half ago. After paying on time and…read moremore than our payment was on a consistent basis we had an issue. We just started our own business and transfered all of our payment information for all our bills to a larger calender. we mistakenly marked the date wrong for these people. They called me the day the payment was due and we explained our mistake and I would be in the next day. We were told that it would be unacceptable and we needed to find a way to get there to make thepayment. everyone that I spoke with were very rude and obnoxious. We also had a warrantee issue with our heat. They did finally get it fixed but they destroyed our dashboard in the process and grease all over our cloth seats. When we brought it to their attention they refused to repair the dash or clean the seats. I called the "management " and we set an appointment for them to look at the issues. They never showed and conveniently don't have time to meet us. This experience has been the worst we have ever dealt with. We will never deal with these people again and definitely wouldn't recommend them to anyone we have about a year and a half left of payments and can't wait for it to be over.

MotorWorld Honda... let me first start with my last lease was through them. In the last 4 months…read moreof my lease EVERY SINGLE SALES PERSON was calling me, almost every day! I had to block their numbers because I would be interrupted at work if I hadn't. Fast forward, I bring the lease back and buy a Passport Trailsport SUV - I should have listened to my gut, and I didn't. I bought the car, and literally, the seat heaters and heat were not working properly. I had freaking ICE on the inside of my car. Of course, the salesperson I dealt with is just like all the others in that building - not giving two shits once I bought it. Best part, I call her 1-2 days after buying it and tell her what is going on and she tells me to call service. Now, this is the same service department that told me for MONTHS that the parts for my recall on my last Honda was not in so they couldn't fix it. They told me that for months, so I decided to call Phillipsburg Easton Honda in Jersey, and they fit me into their schedule and did the recall within a week or so of calling them. I call MWH Service, you know how cold of a winter we have had?? BRAND NEW vehicle, and they tell me they can't even look at it till March! And I would have to leave it there, and come back and pick it up... I live an hour away! How do they know if they haven't even looked at it yet? NEVER AGAIN will I deal with these a-holes! Moral of the story... always go with your gut. They only care about you buying, and their customer service and service department are PATHETIC!

Do not go to motor world in Wilkes-Barre. Their salespeople are deceptive. I went to motor world to…read morepurchase a car. We found one we were interested in and prepared to buy. I wanted to pay with a card but was informed i could not and that I could return the next day to purchase with a certified check. I was assured that they would put the car to the side and reserve it for me. The next day I retrieved two cashiers checks for the $22,000 to purchase the car. I called to let them know I would be by with the checks. They informed me my salesperson would not be in until noon and could not see me until my appointment at 2:00pm. This would have been fine if I didn't find out at my appointment that they sold the car out from under me and did not reserve as promised. They did so the same night they told me they would reserve the car, knowing I would be getting the checks. They did not inform me of this when I called to inquire about paying. I called and offered to bring the checks earlier in the day. They offered me another car instead, one which had 8,000 more miles on it than the one we picked out. They refused to answer my questions about it or send pictures. I can no longer give them my business in good conscience after this. I am now stuck with the cashier checks and the money I had to purchase the car will be tied up for multiple days until I can have them reversed. Do not waste your time and energy with this dealership

I had engine problems with my Ford expedition on trip north. Was towing a travel trailer. Had to be…read moretowed to Feussnee Ford. Did not get there until 9 pm They started work on my expy first thing next morning and had had me on my way before closing time. Great job. Thanks for the prompt and courteous service. Thanks Dave!!

Wow! This Ford dealership goes above and beyond to satisfy their customers (even those of us who…read morehad never done business with them before)! Jeff Nesler, Sales Manager, couldn't have been more professional, thorough, and easy-to-do business with while he navigated the supply-chain issues that Ford has been having to locate the right truck for us. Reasonable pricing (no "buyers premium"), no pressure sales (even when talking about extended warranty), fair trade value, etc. Truly a buyer's dream dealership!! This hidden gem is worth the drive if you're looking for stress-free customer satisfaction!

This is a very professional family run dealership These…read morefolks are upfront and honest with their pricing This dealership does Not Pressure you to buy extras This dealerships PRICES were actually LOWER than the much larger CIOCCA SUBARU Our family & friends will now patronize this dealership for all our Subaru needs

Purchased a 2021 Ford Explorer..The detail department was terrible.. Had to vacuum & clean the…read moreinterior.. Made appointment to have car cleaned and detailed.... 1 star