Honest / responsive / great work and very happy did our entire house for a massive job and they…read morenailed it

I had 10 new windows installed on my house from Hess windows…read more The new windows are great! The installers are very professional and answer all of my questions. The installers clean up very good after installing. Bob Deasey

We couldn't have been more pleased with the whole experience working with Anderson Renewal. Love…read moreour new windows and sliding glass doors. Incredibly professional and fast install. They look amazing.

We have not yet decided whether to go with Anderson or not, probably not, but we have not met with…read morethe "design consultant" yet. I would just like to say I am completely turned off by the way the pre-meet the design consultant process works. You go through a call center whose only job is to set up an appointment. You cannot ask any questions to gauge whether you might even want to proceed with them. All the call center can do is set up appointments and you can't get past them. If there is a showroom nearby, you can go there but it is not really set up for meeting with homeowners. They also ask a lot of unnecessary questions. For example, for a window replacement they ask how old the window to be replaced is, what problems you are having with it, how old it is, etc. Who cares? We find process very annoying compared to other companies where you can actually speak to someone first about their product and get a ball park figure of about how much it would cost, understanding of course, that the final estimate depends on the exact measurements, and some other factors.

Smart Shield is the only company I will ever use for any service they offer. My only complaint is…read morethat I wish they did even more services because I trust them so much. I had a window issue in my new home that I couldn't find anyone to help with. I contacted multiple contractors and different companies and it was clear my business was never important - I'd get ghosted for appointments, took months to get quotes, and more. I finally found Smart Shield and was contacted almost immediately after requesting a callback. The owner, Bryan, was so incredibly kind, thorough, and knowledgeable. He helped customize a plan for our home based on what would remedy our current situation and prevent future issues. The process to get started was easy (and very digital which earns extra bonus points in my book) and it was a few weeks until installation. The installation went great and I've never had an issue with the windows. It went so well, that we had Smart Shield come back and put in new doors for us, more window replacements, and replace our siding. While that was a bigger job, the process was just as wonderful. The team at Smart Shield is HIGHLY communicative. The installation crew are all lovely, respectful, and masters of their craft. They have impeccable clean up after as well! They are my first call whenever we need something done and will continue to be the only company I recommend. Smart Shield treats you like a friend and not a sales target and their work is top notch quality. Don't bother going to any other company - but be sure to tell them I sent you :)

Amazing team!!! Blake came and got the initial measurements. Once I agreed with the price, the…read morewindows were ordered with 50% down and the remaining 50% after the job was completed. About 4-6 weeks later, Blake contacted me and scheduled for installation. Robert and his team did an excellent job installing the windows. I had a total of 11 windows installed on the first floor of my property in Nov 2023. They completed the job in 1 and half days. It could have been done in one day but the sunset in November didn't allow. Some of the pictures of the completed job are shown below. I don't have the before pictures but trust me, there's a huge difference. I will have them come back to complete the second floor in the first quarter of 2024. Thank you!!

Starting with Jim for the process of buying new windows to the final install with Cody and I forget…read morethe other person's name. sorry! Service was impeccable. Jim was not out to con me or sell me the next best thing. He gave me options on how I could save money. The guys came in and installed windows and cleaned the mess. Felt very comfortable with leaving them to do the work and go to the beach. I highly recommend them!!!!! Ad my dad would say "This company is Top Notch!!!"

Knowing what I wanted was helpful and the customer service from the young lady, sorry I forgot her…read morename, was amazing. An appointment was made for the following day for a measurement. Showed up on time, measured the door and was on his way in less than 5 minutes. I expect only the best from them when they install the door.

Company came quickly. Matt walked through my door and blindly quoted me $800 per window without…read moretaking a single measurement. Next time, save everyone the time, and just let your secretary know. Considering Lowe's only charges $750, I assume ABE is trying to take advantage of some of this new money coming in. Good for y'all. I have 25 windows and 4 doors to install and replace, casually overcharging me without description of service or even a small sales demonstration has sent me in the direction of your competition. You don't need a salesman for this, save yourselves the money. If you're priced over Lowe's, I dare say you are gouging. Good luck ABE.

I hope everyone reading this is aware that companies DO have the capability of removing unfavorable…read moreGoogle reviews. So that 5-star Google review you see out there may not actually be so 5-star a company. A.B.E. replaced a storm door for me a while back. Everything went great that time. Professional. I don't remember there being an exceptionally long wait. No problems with the door. So May 2019 I went ahead & decided to have them replace a fire-rated door leading from my garage into my foyer. WHIRLWIND SPEED in providing an estimate. I signed their contract, put my 1/3rd down, but they were scheduling 4 months out which would've landed me at mid-September for that 1 door. Waits like this are customary with A.B.E. If you're getting full-house window/door replacements, I'm sure they speed it up a bit because that's where they make the big $. But just 1 door? Get ready to stand in line. I did complain about a month into the contract & truly do believe they would have waived their 'cancellation' fee, but I was told then that I'd actually been moved up on the schedule to mid-August. So I decided to hold on a little longer. Mid-October? Still no door. No updates. Nothing. Nothing other than the contract I had signed back in May. The door was finally installed not long after I complained & reviewed them on Google. I remember the installer wanting to schedule me on a rainy day that week. I guess they really need those sunny days for their full-house window/door replacements, which would explain the long waits for customers like me. Backing up a bit here... Besides replacing that door, they were to replace some weatherstripping for me on 2 other doors. Tom S., presumably the owner, had told me the weatherstripping had actually been installed backwards by my builder. The men who came out, however, told me that wasn't the case. I don't know who to believe. All I know is I was charged something for this work & never received any refund from them. They also were to adjust the locks on my front door. I specifically told the 2 men NOT to touch any locks on my dining room patio door as it was the only door with which I was not having any problems. They went ahead & moved the deadbolt's strike plate in a bit anyway while I was outside & unaware. Had some problems with the locks after that. Scratched a few of my knobs up too. I brought this all to their attention, sent pictures, & I believe they would have replaced the knobs at the time (no charge), but I was too weary at that point & just wanted to move into my new home. So I let the scratched knobs slide. They did lubricate the locks for me, but I was still having some problems & very nervous about the adjustments that had been made to that patio door's locks. Trouble locking/unlocking. I wasn't completely moved into the house until Thanksgiving of 2020, so that particular door really didn't get too much use. Not too long after I moved in, however, I came downstairs after a nap to find the patio door had blown wide open & dented the trim. I needed a storm door anyway, so I decided to wait until spring to have them readjust the locks. Why would I look to them to install a storm door for me after all of this? Because I truly liked the Provia storm door & could only get one from an authorized dealer. I called early spring of 2021 & asked them to give me some estimates on 2 storm doors. I believe I was told a 3-month wait. I also wanted them to address the locks on that one door they should have never even touched. Tom came out & pointed out to me that the patio door was now bowed in. It was. So now I have to get the interior door replaced too before any storm door is installed. He tried to blame it on the type of door. Fiberglass or wood, he said. He actually stood there & looked at the deadbolt's strike plate, the indentation of where it originally was located clearly visible, & tried to convince me that the deadbolt's strike plate hadn't been touched. I flipped. I knew the door had blown open because they had messed with those locks. I asked him if he could put this on his insurance. No. I called my insurance company, & though wind damage was covered, I was responsible for the deductible & would be charged a $60/year premium increase for up to 7 years. Also, I would have to dispute the pitiful amount they were planning to give me to replace the door. I waited for any estimates from A.B.E. this time. They evidently were worried that my insurance company would pin this on them. Of course, my insurance company couldn't prove responsibility one way or another, so I get to soak up the cost. I finally called A.B.E. inquiring about when to expect the estimates. In the interim, I'd been moved to the back of the line & was now looking at a 4-month wait...until they kicked me to the curb altogether. In fact, they tell me now that they've no record of ever installing a storm door for me, no model #, nothing...even though Tom had the info with him when he was here.

I didn't see any leftover nails whatsoever so that was something that really stood out to me…read more Everything else went well too. Only took the roofing guys a day and the gutters one more day.

Way to expensive 2 hours. Then an estimate for 16,000 to 18000. My roof is basic a bit over 1000…read moresquare feet. Just a basic roof. Nothing extra Then i got a text saying were going to give you a discount from the 21,000 quote (which wasn't my quote)a savings of 6000. Made no sense

He came out quickly and completed project in a timely manner at a reasonable price. I would use…read morehim again.

Adams Siding & windows did our siding amazing work was done…read more it looks great ,they are absolutely the best good workmanship