extremely poor customer service. charges very high prices, then does not deliver on commitments.read more

Beware of this company that will rip you off…read more If you want the absolute bare minimum job done, without a shred of a reasonable good faith, this is the company for you. I do not recommend you use this company that will fleece you for an inch (literally). We used this company for moving our RV 3 miles, and paid the full amount someone would pay to take this a lot longer distance. The driver did the very minimum and took our RV from point A to point B without issue. The issue arose when he let us know it would be $150 extra to back the RV onto 2 leveling blocks. He did not let us know ahead of time that it would cost us $300 to drive 3 miles and then roll forward 1-2 inches onto these leveling blocks, so we were taken aback. The driver had also taken our blocks home which we needed to level our RV (accidentally), but was unable to return them the next day. He was unwilling to make a fair decision to roll our RV forward 1-2 inches onto these blocks, so he deferred to the "boss man" as he called it. I had called the office to see if they would be reasonable and they returned my call and let me know that they would be able to cut me a deal to have the driver roll the RV forward 1-2 inches for only $100. I let them know that was how outrageous that was due to how much I had already paid and how little they had to do the previous day. I denied their ridiculous offer and asked the driver simply return the blocks instead. It is not a good idea to hire this company if your goal if you would like to avoid getting ripped off by them.

Talking with Jared when had an electrical problem made us at ease. He walk us through some trouble…read moreshooting to save time and money. Realize I have a home warranty plan and they made us feel like we did matter. However Crown electric made us feel like family. One phone call and a customer for life.

Jared rescheduled on me multiple times and no showed twice without any communication. I arranged to…read morebe off work three times and still have not been able to get the electrical work done. Very difficult to get a hold of and not good on text. I hope his poor customer service was due to a family emergency or something but Ive been left with no explanation. Do yourself a favor and hire someone else.

We had a sewer backup at the house. I have an annual contract with another firm but when I called,…read morethey couldn't guarantee getting out in more than a week. I was recommended TPH by another plumber I know who mostly does install. They came out the next day. We had bought the house a few months ago and didn't really know anything about the system which is a grinder pump. They were pretty sure it was electrical but the access needed to be pumped. They took the initiative to coordinate with the septic pump firm and got them out that afternoon. Next day they fixed the issue in a manner of a few hours. In addition, Jason, Byron and Ronnie were so professional and just good dudes. My dog thought the same thing and he's pretty picky about who he warms up to. I see a few negative reviews about the hourly cost. That just seems out of touch. We've had other plumbers both here and in Dallas and TPH's rate is right in line and frankly better service. I'm canceling my other annual contract and will be using TPH.

I contacted T. P. Howard about replacing a thermistor on a Rheem Hybrid water heater. The unit is…read moreconnected to Rheem by Internet. A code was sent indicating a thermistor was reading out of range. Rheem sent the part and written instructions on replacing it, with photos of which part needed to be replaced. It literally is a plug in part. The service charge was $187, which I thought was high. But the guys they sent out replaced the wrong one. So after they left the same error code was again sent. So I had to call T. P. Howard again to come back and replace the correct one. Even though they were the ones that made the error, they charged me another $187 to come back and correct THEIR MISTAKE. I don't think I should have had to pay them again to come back to fix their mistake! That's $374 to plug in a part! That's just greed, plain and simple! Avoid them!

Did a great job for us on a condo unit in Lake Lure that had lines cut by Duke Power multiple…read moretimes. Trustworthy and responsive.

Spoke to Chuck. First off, he actually picks up the phone...a great place to start. We did an EV…read moreCharger. He gave me his first available date. He showed up on that date with no reschedule. Work looks solid. Pricing was reasonable. He communicates. I've worked with two other electricians in this area. One you could never get in touch with, and the other was unethical. I will be sticking with Chuck and Raycraft Electric.

I called Barrett heating and cooling on a Friday morning, when we woke up realizing our furnace was…read morenot working. A human being answered the phone, and I spoke directly to the technician. After explaining all the things we had tried, the technician told me he would call me back as soon as he had a time slot available, and would come by. Within two hours, I had a phone call telling me he could make a house call in 15 minutes. Brendan arrived promptly and assessed the furnace. He indicated he would need to step out to pick up a part, but that he would be back within the hour to repair it. And he was absolutely true to his word. The entire repair, from assessment to clean up, took less than two hours, and our furnace was back up and running. There aren't many repair places you can call who will send a service tech out the same day, and actually fix the problem same day. We were extremely pleased with their professionalism, and their timeliness. I would not hesitate to recommend them!

Brendan has done work for us on a couple of occasions and we highly recommend him. He is…read moreresponsive, fairly priced and does excellent work. He's also a really nice guy. We recommend him without hesitation.

Joe Clark came out today to do routine maintenance on our HVAC system. He was just terrific. He was…read morepolite, professional, friendly, knowledgeable and a dog lover. He explained everything, replaced our filter and signed us up for a 3-year service agreement saving us over $100. I highly recommend Gentry Service Group for all your HVAC needs.

Great, prompt and reasonably priced service. Needed new furnace in the cold weather. They were…read moregreat. Highly recommended

Grant fixed the AC issue at our Airbnb and was very friendly and knowledgeable. You can tell he…read morecares a lot about the work he does.

My furnace blower stopped putting out heat on a Sunday evening. I called on a Monday morning at 8…read moream to have a technician come out and fix the problem. I previously had this company come out when I had a home warranty program. I told the person that I had several appointments and would be home later in the day, but I would have my phone on to receive their call back. At 3:48 pm, I called again and the customer service rep apologized and took my information again. After a cold night and not getting a call back, I called another company who promptly addressed the problem. VERY disappointed that they STILL have not gotten back to me.

BAD NEWS BEWARE! I gave Matthew a $5000 deposit for a new HvAC Mini split system. I have texts from…read morehim with every excuse in the book but bottom line is he spent my money on other things besides the mini split he was supposed to purchase and install. He is bad news. I also just found out he was taken to small claims court for exactly the same thing by someone else. Now it's our turn.

I thought I might need HVAC service due to hearing strange chirping sounds. Matthew suggested a…read moresimple solution that didn't require a service call. He was totally correct. While I didn't need to actually request service at this time I will absolutely use Airtite for future HVAC needs. I appreciate honest work, which Matthew seems to offer.