Certainly, don't match the ambiance that you sense when you walk in the complex. Arrived 10 minutes…read moreprior to my appointment and waited for 30 minutes before asking when I'm supposed to meet my Dr.! The answer was "well the Dr. is running late and we have a backlog of 30 to 50 minutes so feel free to go for a coffee or a walk and we will call you" so I went for a walk and after 40 minutes I returned and asked if there was an update, to my surprise she answered "where were you we called your name twice" after reminding her of the previous scenario, please take a seat and the Dr. will be with you shortly!! 27 minutes later I asked again what does "shortly" means? another astonishing answer "Well I don't know what the Dr. is doing, why don't you go and wait in his room"!!! needless to say, I'm not feeling appreciated by that time nor welcomed. So if you want to go through a similar experience, try Elna Complexe you might get lucky or not.

Let me just say the nurse I had was amazing and kind but... it went downhill from there…read more As a first-time parent, I would expect a minimal level of human kindness from the doctor. Dr. Maryse Larouche was completely cold, we paid 100$ to have our first ultrasound there and when my partner tried to take a video of the ultrasound on the tv screen, she abruptly said "no videos in here". I can understand they have policies, but there really was no empathy from her, especially for us being first-time parents. Then we went into her office for paperwork, and she was huffing and puffing the whole time while entering the information into the system. I am not difficult to please, but all of this tainted our experience. Then when switching to another Dr., I went to the clinic in-person to ask to have my ultrasound faxed to the other office, the receptionist complained*** to me and told me it would be difficult despite me handing her all the information and number of where it needed to be faxed to.... ridiculous, and I called to make sure it was done (now 2 days later)... big surprise it has not been done.. I didn't have much faith on that one anyways. I would not recommend this place. Beautiful facility, but that clearly isn't everything. I would like to add that I've perhaps written one bad review in my life. This experience was disappointing, to say the least.

I brought my son in during the middle of the night because his condition was concerning enough to…read morewarrant medical attention. I will acknowledge that triage itself was efficient and that we were seen quickly. However, what occurred once we were in the triage area was completely unacceptable. The nurse assigned to triage -- whose name I unfortunately did not obtain -- informed us that he did not speak English and stated that he "did not have to." When my son attempted to explain his symptoms himself, as he was more comfortable doing so, the nurse told him he would not understand him. He then refused to proceed unless I translated. Let me be clear: this was not a situation where my son was unable to communicate in French. English is his first language, and he has every right to receive medical explanations and provide information in the language in which he is most comfortable -- especially in a medical setting where clarity is critical. To imply that he would not be cared for because the nurse did not speak English is beyond unacceptable. It is negligent and deeply troubling. I was shocked and dismayed that what should be a place of care and professionalism instead felt like a political statement. Healthcare is not a political arena. When someone comes in at 4:00 a.m. with a potentially serious medical concern, language politics should not even enter the conversation. No patient should feel dismissed, refused, or disadvantaged due to language preference. In a public healthcare system serving a bilingual population, it is entirely reasonable to expect medical personnel -- especially in triage -- to be able to communicate in both languages. Toni I

for a temporary resident like us i can say that this hospital gave us a good service..they really…read moremonitor my child with autism..They also consistently follow up on my child's upcoming checkups.They offer whatever support they can provide for my child such as developmental pedia and for the emergency although we waited for hours but they gave us temporary relief(medicine) while waiting for the doctor.