Have used them for decades always nice and willing to work with you The were bought out by Sharpe and they are terrible

I can't even fathom those "1" reviews! What? Years and years of service and not one problem EVER! The entire family is so caring, responsive, and the one and only that puts their customers above profit!!!! I will so truly miss you and the wonderful family that served me so well for so long. I wish you all well and hope you get a chance to receive my gratitude. P.S. I have not found a replacement for you yet that comes close to your service, your communication and your price! read more

1. Scheduling is very difficult with this company. Not a tech friendly company so, no texting, no confirmation calls, and no times ever provided. Only a scheduling person who says they will get there when they can. 2. They demanded a key to our property 3. Scheduling person called back after two days after initial call for refill. Not to say we are on our way, but to lecture me on our gas use opposed to the use of the previous owner. WOW...they could have said "you may need a bigger tank" or "we are coming between 1-5 p.m." but no...she actually was perturbed that a refill needs to be done so quickly after being out to our home. Frankly, I refuse to use a company who calls to lecture me and basically tell me not to use my fireplace. Or a company who compares my use to the previous owners, rather then finding solutions for future refills. read more

Don't call them...they suck. They won't call you or answer you in any respectful way. I guess they have gotten too big to worry about helping anyone new. read more

Not sure what the bad reviews are about. I love this company. Our heat, got water and cooking are gas so we usually do two or three fill-ups a year. We've used a couple of other companies initially, but prices were all over the place and delivery was sometimes set a week or more from the time of call. Called JT Lee after we got dangerously low on propane in the winter, no other company could get to us earlier than 2 weeks. JT Lee was at our house the next day. Price was lower than what we were used to also. I've never spoken with anyone that was rude, their truck always shows up when they say it will and the price is great. I'll keep using them, recommend anyone else looking for a good propane company to use them also. read more

JT Lee has been a long-time, trusted family owned small business for several decades and I'd guess is the oldest LP and Propane Supply, Delivery, Service, Tank Rental, Gas Piping Contractor and Repair Service Company in town, having serviced New Hanover, Pender and Brunswick counties much longer than I have been alive. To date, it is STILL owned and run by the same immediate Wilmington family! Their GM and NC Fuel Piping Contractor David is an LP Propane Genius as well having an engineering and mechanical knowledge and skill-set which is more than impressive. They also make very truthful and factual recommendations to anyone when they call and I can tell you from experience ..If they reccomend you buy or lease a 120 gallon tank for your gas longs and tell you its cheaper in the long ruin; or they tell you that you will save money by getting a second/bigger tank or getting on a schedule; that means you will save money... Still I hear of people acting a fool, thinking that by going to Lowes and getting two dinky 100 pound cylinders (Which ONLY hold about 23 gallons of propane, and which have hydro-static test / re-certification mandated by DOT every several years or they cannot be filled until tested and stamped) and only calling only when they want or need propane will save money. No gas company can afford to do that, no gas company can cover their cost on that.. LISTEN TO THEIR SUGGESTIONS! I CAN SAY FROM EXPERIENCE THAT JT LEE STAFF WILL ALWAYS TELL YOU THE TRUTH AND RECOMMENDING THE LOWEST COST OPTION IF THAT'S WHAT YOU ASKED FOR!!! An example of their knowledge and skill which is unsurpassed and sets them apart from everyone else: My parents had a Lennox Whisper Heat furnace and while in the city limits, there was not natural gas run to the house. As the house is more than 20 years old, and has the original wood framed windows and insulation, a heat pump, regardless of what a heat pump salesman TRIES tot tell you, is NOT efficient and even with Aux heat strips, will never let the house as warm as a gas run furnace in the winter. To make a long story short, there were so many technical issues with the furnace than in the first 10 years, Lennox flew and sent an engineer from its Texas headquarters to my parents home twice. When Lennox stopped making and carrying parts and we needed a model-specific orifice and spring set, Lenox advised us to purchase a new unit which at only 11 years-old, we would not do. Initially we hadn't thought to call JT Lee and we had four local HVAC companies come out, some sending their owners for a 2nd trip, and one working with their competitor to try an find a fix and solution. This left my parents with only one burner out of four and no ability to convert to natural Gas if it ever was run down their road. One day while getting my grill tank filled at JT Lee, I walked in and saw David. I told him what was going on when he asked how my parents were and has asked me to step in his office. He reached for a huge, thick book and flipped to a page, looked at it for all of 2 seconds, pulled out a slide rule, punched some numbers of an engineering calculator, stood up and said hang on a second. He walked to hos work bench, I heard some buzzes, zings and grinds and he came back, handed me a few small items and said there you go.... Before I knew what I was holding, Politely asked how much do I owe you and he smiled and said, don't' worry about it.. We're just glad to have you and your folks as customers. Iasked how much do I owe you and hesmiled and said, don't' worry about it.. We're just glad to have you and your folks as customers. I asked what it was as I realized what it was... In less than five minutes, from the time I walked into their store on Carolina Beach Road, I was holding part I was holding ALL the parts my parent needed now and in the future for their furnace. The same parts Lennox Engineers could not get or make, the same parts every major HVAC company we spoke with could not figure out... were in my hand, at no cost. I think about that, and I think about the time my parents ran our of propane after midnight and at 3:00am seeing a propane truck filling their gas tanks on a sub-freezing night, after I forgot to call and schedule a delivery. I think about the smiles form Mr. Lee (may he rest in peace; he was such a nice, nice, friendly and good man who was admired in, and gave back so, so much to the community and liked by all) and his daughter Kathy who is at the helm as well as all the staff. I even thing about that quirky guy I believe I heard someone call him Mr. Fraggle or Fraggle Rock or maybe his name started with a K.. I can't remember but while super strange (A Sort of Kind of Good Weird) he too always friendly and professional and delivers gas like a man on a mission in a race, albeit perhaps a one rabbit race. JT Lee customers are their family and receive the best service in town for LP and Propane from the best professional company you can find! read more

J T Lee & Sons - JT Lee and Sons LP Propane Delivery Appliances Gas Logs Furnace Tanks Service and Repair - 1760 Carolina Beach RD - Wilmington, NC - Utilities Near Me - Wilmington, North Carolina

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I have found them not to be great on the customer service side. Have had to call them several times to get them to come out and fill our tank in the past. So I put us in their auto fill program no surprise they forgot us so no fire place for the Christmas holidays. Switching companies. The bad service is not worth the savings to me. read more

This company was already set-up to service our propane in the home we purchased. We are new to the home so we paid for "tank rental" and brought them in to install a fireplace blower and activate the pilot. Their "installer" was very unsure of himself and mentioned multiple times he didn't think we should install it. Looking back, I wonder if what he was intending to say is that he didn't know how to install. We had our handyman look at it a week later and he had to "uninstall" the unsuccessful attempt and re-install it appropriately. After a few months, we ran out of gas (about 4 or 5 uses). We called and they said they never filled up the tanks. So our fees for rental were basically to "clean" something and otherwise i'm not sure what we paid so much for. Renting our empty tanks is my suspicion. Their customer service as noted on other sites is probably the worst I have ever encountered. A lady answers and makes no attempt at being polite. She is flat out rude and unprofessional. On top of that, all services take an unknown amount of time. Meaning they don't give a date and time, they just say in the next week or two. It could just be that they don't have a modern electronic scheduling system at all but it's pretty much unheard of these days. In any case, we called to cancel our service completely. The same lady didn't seem to care whatsoever that they were losing a customer. I hope a manager reads this and adjusts how they treat customers and schedule appointments. I will pass along our experience to our HOA since our neighborhood runs on propane to ensure others do not have to go through the same experience with this company. I'm sure they'll get around to tank removal at some point. At which time, i'll find a more professional service provider. read more

terrible terrible terrible!! customer service sucks!!! i sat home all morning waiting on them. i had to call to find out where they were and if they were still coming! i was told they would come the next morning. not once did she say she was sorry! next day spoke to the woman again.....just rude!!! when my contract is up they can come get their equipment!!! read more

My husband and I recently moved to a home that had JT Lee tanks out back. The fireplace hadn't been used in several years so we called to have it cleaned and serviced. The lady on the phone was so helpful in getting us in as quickly as possible. The technician called us before he came out to the house and did an excellent job explaining how the bottle service worked. Our neighbor also uses JT Lee and has been with them for nearly 20 years. This is a family owned company and I would highly recommend them to anyone in the area looking for propane service. read more