Do Not Call this repair service....... ...We were Not…read moreadvised of the price of the part they had to order until after the installation, then were slammed with a $177 Bill, after we paid the $133 service call..... We argued that we should have been advised, they refused to comply.The part was was a small dryer on/off switch, no larger than a coffee pod.....We argued with the owner, they said well then we can take out the part, How stupid was that??????? We paid the bill totaling over $300. Had we been advised of the part price we would have declined and purchased a new dryer, as this was an old dryer, about 13 years old, I do not suggest this company to anyone unless you like to pay for things you are not aware of, the owner did nothing to appease us, Very Poor Business,,,,,,,,This is Not how you establish a customer base, This is how you LOSE Customers.........

Technician was knowledgeable and efficient. I was able to get repair within the week I calledread more

I was in Wilmington visiting family and decided to go to Ferguson Home location in Wilmington…read more Wow, they sure didn't want to work with me. I asked about a 54 inch vanity and the lady snapped at me that that was a custom size. Got back home today and called another Ferguson store and was treated great. The lady said that is an unusual size but "let me call Raleigh and Carrboro store to see if there are any on the floor for you to look at." Wish staff at Wilmington store had been nicer. Oh well.

Terrible reception and attitude toward a potential customer. They have definitely outgrown the…read morespace and its a miserable environment as a result. Messy drawers, stuff strewn everywhere, piles of stuff on vanities so you can't see them, no open space -- rude and very unwelcoming environment.

DO NOT BUY FROM THIS PLACE! I saw they had a used electric water heater for sale online at OfferUp…read more After inquiring via telephone and getting spec. info. on unit for sale for $200, turns out its over 12 years old. I went to their location to let them know and check it out and the guy became rude, offensive and and gave me the finger. He had anger management issues and even pursued me after I walked out the door and got in my face. Nice way to treat a potential customer!

this place is amazing the owners are truly helpful and know what they are selling. they go down…read moreinto detail about each brand and what to buy and not to buy, what to look out for even if your not buying from them. the daughter is truly amazing very knowledgeable on everything. however the phone number is 336-995-1437 and their address is 1102 s 3rd st in Wilmington they can not get into this account as the lady that worked for them before made this account and they can not get into it. I have dealt with them for years and never have issues they stand by their warranty and go beyond for all their customers. HIGHLY RECOMMEND.

Island Appliance Repair is outstanding! My wife and I recently relocated to the area and we…read morepurchased a Whirlpool refrigerator (WRFF3136SZ) for our new home. After being plugged in for 3 days, it never got cold and we were able to get it replaced by Whirlpool. After 6 months, our food began to thaw so I opened another support case. The Island Appliance Repair tech took it apart and determined that the entire refrigeration system needed to be replaced. While they were ordering the parts, I contacted Whirlpool again and they refused to replace the refrigerator because it was not a 'recurring issue'. While I have been battling with Whirlpool's "support" (which appears to be outsourced because I always have to tell them the brand of my refrigerator), Island Appliance Repair has been consistently proactive and extremely helpful. The moral of the story is this: DO NOT buy this refrigerator! But, if you have any appliance repair needs, please call Island Appliance Repair!

Responded quickly and professionally. Shane was great…read more Explained everything so I could understand and what to do going forward. I would recommend and call them again

Have used them for decades always nice and willing to work with you The were bought out by Sharpe…read moreand they are terrible

I can't even fathom those "1" reviews! What? Years and years of service and not one problem EVER!…read more The entire family is so caring, responsive, and the one and only that puts their customers above profit!!!! I will so truly miss you and the wonderful family that served me so well for so long. I wish you all well and hope you get a chance to receive my gratitude. P.S. I have not found a replacement for you yet that comes close to your service, your communication and your price!

Wonderful experience! With us going on vacation, and finding a puddle of water in our kitchen,…read moreunder our refrigerator, we needed help right away. Cal & Logan came immediately the next morning and repaired our issue. They provided very responsive service, exceptional customer service and an experienced technician/owner. We will definitely be using them for any future needs, which we hope will not occur.

our seven year old LG fridge freezer failed overnight, and matthews appliance repair were with us…read moreby the afternoon, we cannot thank them enough for their responsive service (and very reasonable call out fee). extremely knowledgeable owner/technician with a no-nonsense approach. would highly recommend for all appliance repair work!

We chose the Speed Queen washing machine based upon Richard telling us it was the best, the one…read moreused by laundromats; it is actually the worst we've ever had. Our clothes never get really clean. Maybe due to there being no center agitator? Whatever it is it sucks. Very disappointing.

I have been purchasing appliances from Atlantic Appliance for a few years now and have had nothing…read morebut an excellent business relationship ; including a "challenge" with LG. LG finally agreed the stacked washer/dryer was faulty and Mark Edwards was wonderful to work with and got the unit replaced. Did not happen overnight by any means; but it's all behind us! I was not the one having to deal with the "challenge" which I would have had to do, I believe, if I had purchased elsewhere. It's all about customer service and that has been outstanding during each purchase over the years. Installation has always gone very well with delivery folks who are extremely efficient, polite and courteous!

Yes Trey, maybe you are correct, and should have mentioned the refund on my last post. However, it…read moreappears that you and I have a different definition of "good customer service". If my phone calls and emails were returned within the first few days and we had this settled within the first 30 days, and not 4 months later, then I would call this "good customer service" and would have given you a 4 or 5 star rating. Hope you understand, that to me in the beginning, it appeared you were ignoring me and hoping I would lose interest in pursuing this issue. With all being said I will bump this up to a 2 star rating since this was eventually solved.

My wife and I've been customers since 2008. This store has what I believe is one of the best…read moreselections of high quality outdoor furniture and accessories in Eastern NC. Owner and staff are knowledgeable and helpful, standing behind their products. Reasonable prices, value, and excellent and courteous service. While COVID was used in some previous reviews to score this business poorly, my experience with them during the pandemic was just as steady as it's always been. Personally, I believe the criticism based on some customers not wearing masks is pedantic. This business respected individual freedom at a time when our so-called medical leaders (the self-serving Dr. Fauci and others of his ilk) were hiding the origins of COVID and overestimating the effectiveness of masks. Respectfully, we don't live in a police state. The owner of this store recognized that and acted accordingly, while the governor of NC did not.