Ja Roy surely has changed.... Say one thing and do another.,,,,, I sent in my renewal(Yearly) and then was told they are not Honoring the renewal. They would give me an estimate on a retreat..... ???? over $3,000.00 Why have a "retreat" when I have them on a yearly contract for that exact purpose... Do NOT reward bad behavior....Find another reputable Termite Company and use them....I wouldn't even give them 1 star.......... Corporate Greed once again... read more

So I just had my new house treated for Termites by JA Roy and Devon Johnson and Eli Dickerson showed up to complete the service. These two gentlemen new everything about their services and answered every question I had. Complete professionals! It's nice to have such good people that know what there doing work on your house, because we all know that we usually struggle trying to find quality workers with attention to detail. I also need to mention how wonderful it was working with Christy in the office. Top notch customer service. Thanks y'all! read more

Every time I ever needed any extermination work I called the closest location Ja-Roy had to where I needed service. Since 2000 I have used them for my needs. It came time to close on a property I was selling in Ponchatoula so I called my old favorites to get the termite certificate. The appointment was set to the day after Memorial day for them to come by the house. The receptionist assured me it wouldn't be a big deal since the tech lived near there. I received a call the next morning that it was wet under the house from all of the rain we had previously and he couldn't inspect the house. No biggie. I was reassured he would get it done before my closing on the following Monday. I called back Wednesday, goofy receptionist can't recall talking to me "it's too early, I'll call you back when I can find it".(????) She calls back and says he's going to try to get by today, if not tomorrow for sure. So I let it ride Thursday and Friday thinking the tech lives in the neighborhood, NO WORRIES RIGHT?? Wrong. I call Monday morning to make sure I can pick up the report, receptionist tells me she has it ready and to come by. I clarify with her, that this was the house that was too wet last week to look under. She says "no no it's ready", then immediately corrects herself and says let me check with him (the tech). I hear her holler across the office and he says no. He "can't do it". So I get it, I wouldn't want to climb under a wet house with a small crawl space (1.5'). Here I am thinking I am going to have to add fans or something to dry this thing up to get an inspection. Decided to thank Ja-roy and goof ball receptionist for their time and call for a second opinion. MUCH TIME WASTED. Called another pest control outfit in Hammond, located on N.Morrison and picked up my termite inspection in two hours from the time I called them. I was assured their was very little water near the crawl space and certainly not enough to keep someone from doing a proper termite inspection. They even checked inside the property (Ja-roy said they wouldn't need access to the interior). Have you ever been let down enough to sit down and write a review? Yea not me very often. I can't really express how let down I was by this office this time. And the unprofessional nature of the receptionist probably made it worse. Honestly felt like cussing them down there! Pretty pissed off about the way they treated me. read more

I have been a customer of Ja-Roy Pest control since 2006. For most of those years, they did a good job. Unfortunately, for the past few years, things have changed drastically with the service I have received from this company. I was on quarterly service and that seemed to keep away the bugs. I started having a problem when i realized that no one had come to service my home for six months. I called the office and they got back on track. I called yesterday because i started having a large roach problem. I spoke with Anna Grace in the office and explained that i was having a problem and was upset. She informed me that the company was installing a new phone system and she could not make outgoing calls. She told me that she would inform my service man to call me. I received no call and therefore called Ja-Roy again today. I spoke with Linda, the office superviser. She reiterated the phone problem they had dealt with yesterday. I asked Linda if Anna Grace had contacted my service man yesterday like she had told me she would. She spoke with Anna Grace and found out that Anna Grace had taken a picture of my account to send a text to my serviceman but had not actually sent it. She also told me that Anna Grace had not intentionally not sent the information to my service man. Linda also informed me that there was ONE cell phone used yesterday to contact servicemen. I also want to state that for many years, my serviceman would call me and schedule when he would come to my home. But when my service changed from spraying inside to spraying outside that changed. The serviceman would just come and spray and leave a bill on my door. There seemed to be less contact with the serviceman and when i needed to speak with the serviceman, the office personnel would tell me they could give me his cell phone number or send him a message. I started wondering if the company had become employee owned. I found out today that this was not the case. It seems to me that the servicemen have alot of responsiblilty as they have to schedule the service, call the customers and perform the work. In fact, this is what my serviceman told me to do. I think this company has changed and unfortunately not for the better. I feel like they don't care if I'm a customer or not. In fact I told them that and I didn't get any feedback to the contrary. So, if you want to feel like an unwanted customer with a company that has gotten too big to care about their customers, then do business with Ja-Roy. As for me, i can call a corporate company like Terminex and get treated better. read more

I'm only writing this in respond to the untrue statement given on here by a Allen B.. I am a Realtor in Hammond. I enjoy calling JA-Roy Pest Control in Hammond knowing I will always get the nice professional lady on the other end. She dose sometimes ask me to repeat the address that I'm calling about, but she's always polite and I can always tell that she's smiling on the other end. That's what I want when I call someone. I hope that when people read this that the one bad comment doesn't change there minds about JA-ROY Pest Control because I know the service and the employee's at the Hammond office. I have and always will refer my clients to JA-ROY Pest Control in Hammond. read more