People are nice here but I am not happy about getting charged $200 for a 10 minute job. $54 for cruise control box is a good price, but I was driving cross country and needed some help...not trying to get hosed. I got told, to install the part there is a minimum $200 labor charge...they charge $95 an hour soooooooo why would I get charged $200 for a 10 min job? Exactly. I would have given this place one star, but the two is because they gave me a military discount. I can't speak to the car salesman aspect, but the price on service was not reasonable. read more

Worst Service department I have dealt with. Three times after my wife had her oil changed they failed to properly re-install the lower valence. $365 in damage they won't acknowledge. read more

I had a great experience when purchasing my car, I like my salesman Ray and the manger, great people. However when my salesman left the job that's when everything went down hill. When I purchased my jeep I wanted my grill, roof rack, rims and the Jeep symbols to be blacked out I paid for it I waited for about a month then I called to seek answers the first guy said he would call me back but no call back, so I called again the second guy just said he has no idea what I am talking about and demand to see prove that I have purchased the parts so I brought in all my paper works in and demand answer. The manger finally step in and said "your parts is in, come in whenever" So I made the appointment that Thursday and when Thursday arrived, it was the worst day of my life. I went in, nobody know where my parts is, I demand to speak to the manger, the salesman that was helping us for the day, he was a big dude and with a mean face raised his voice and tried to convince us that they don't have my parts and I didn't order it. I got frustrated and start tearing up my mom is on the side yelling and the salesman raised his voice even more. Finally the manger came in the solve the problem, it turn out to be miscommunication between him and the salesman..... So unnecessary argument read more

My husband and I had bought a 2015 nissan Titan back May 2016 we loved the service we had at the Nissan store that we went back and bought a 2016 Nissan sentra in July 2016...well unfortunately my husband passed away in August 2016 and at that time Jack key sold the Nissan store and now I'm dealing with Jack key jeep Chrysler. I could not afford two car payment so I need to sell my husband's truck and had a buyer he was going to give me what I was asking for but I needed to cancel all the maintenance Warranties that the truck has. I drove to Las cruces from el paso to fill out paperwork to get the refund sent to the lien holder well that was done at the end of August and we are here at the end of October and still no refund. I have called to speak to someone in finance and I have talked to one person that keeps telling me that by Friday the check should be sent out...well many Fridays have passed and no refund. I spoke to another person and told me he was going to look into it and send some emails to see what happened to the check because the accounts receiveable person had just up and quit. I gave him my info so he could call me back and nothing no call back or nothing. and again I call and spoke with someone different because the previous two people I spoke to were "busy or with a customer " so this person told me pretty much the same thing he will look into it and call me back and still nothing so now I call and everyone is either busy with a customer or not in. This is so frustrating because I don't have that extra income to be making the payments...so please don't buy anything there because they are fast in making a sale but when it comes to giving something back they are just taking their time or just don't care. read more

I bought a car there last year on December, it has been 9 months and I am still waiting for them to register my car. It was until June that they reached me about the registration, they needed me to do some paperwork and a few things with my car for them to process the registration, so in less than a week I had it all and sent it to them. Well it's 3 months later and I still don't have a registered car. I have to call them weekly, at least, and I always get the same answer that they are working on it, that they have to wait for a 3rd party and so on. read more

By far the WORST dealership ever!!!! If I could I would give a NO star. I had no choice but buy a car there because my car broke down on the road trip. They haven't register my car for months. They still owe me a spare key. They told me to go to my home town jeep dealer and they will provide one. So I did, then the local jeep dealer said that they don't do that. So I called the dealer where I bought the car to have them call where I was at. They then told me that they call and let them know about it. They still wouldn't do it and said that o have to pay for it. It's frustrating. Then they said they would mail it but they never did. Luckily but not. I took another road trip planned to stop by here. So I called and told them that I want the spare key when I come by. They said fine and will have it ready for me to pick it up. Arrived around 8 am so checked the site to see what time they open. It says 10am so waited. Still no one. I called nothing. Waited almost an hour. There was a little gas station next to it. Went in to ask what time do they usually open. He said they DONT open on Sunday! WTF!?!?!???? I called and told them! Do they not have the courtesy to let me know that they don't open on Sunday! BIG waste of my time! DONt ever buy their car here!!!! read more

This place is awful. The current Nissan place now that the Jack Key portion of it is closed and the remaining Jack Key places are all wretched. I have been calling constantly now for three weeks trying to get information on my lease that nobody seems able to locate. After we were initially told we were buying the car, we drove the car home, had been driving it for almost a month before someone told us the paperwork was messed up, then went back and re did it, again thinking we are buying it. Nope. Now we are in some 3 year lease that was slightly explained to us for 15 minutes on an afternoon on the THIRD time they tried to tell us they had figured out buying the vehicle. Now my lease is nowhere to be found. We are trying to get out of it as soon as possible and have interested parties looking to take over the payments on the lease and nobody can figure out any information. I can not even express the amount of frustration over this issue. Don't buy from these guys. Ever. None of them. None of the Jack Key stores and none of the old Jack Key stores. read more

Armando is an extremely awesome service manager! He was completely upfront and honest about my service as well as respectful and helpful! I would take our vehicles to him anytime I needed something done! read more