Worst place to buy a car at! I bought a Ford Fusion here back in 2015. The car had some damage to…read moreit and we agreed to have the damage fixed if I make the purchase. I decided to proceed. The car was taken in by the business as promised. When i got the car back, it was a disaster. We are talking paint runs, over spray on my interior, rims and damages to plastic covers. I complained, they took the vehicle back. After taking the vehicle back in, the only thing that was done to my knowledge is polishing and a little cleaning. Paint runs, Razor marks and a horrible buffing job remains. I can only advise to stay away from this business and go somewhere else to avoid problems. After posting a review in facebook, I was threatened with a lawsuit against me. This does not hold me back from warning people about the business they do. Franky, the car salesmen is in my opinion one of the worst, claiming that I have missed appointments and that I was not home when they came to my house. Nobody ever came to my house and requested to pick up my car. The reply to my initial complaint to the BBB was full of lies and wrongful assumptions. Please see attached pictures about the job they did. Unbelievable!

Well, I usually do not bother with writing reviews. To be completely honest, I think this is my…read moresecond review since I have a sense of reason. That is how bad of a business this place is. If I could give just half a star I would, heck not even a star. Hopefully, you take the time to read this so you can save your time and money and don't go to this place. I bought a truck from this place in October 2017. They told me everything was good they had their mechanics work on the vehicles weekly. Yes, I know I should still have taken the truck to an independent mechanic, but I didn't. Figure local resident, local business helps each other out. Well, not the case, the first oil change I conducted after just driving 3,000 miles, the mechanic at a local shop tells me that my coolant is low and the reason behind it, is because the water pump has been leaking for quite a while. I only had the vehicle for 4-5 months and only used it within the city. I go back and of course they give me the warranty you got doesn't cover that sorry. The name of the salesman is KALEB RUSH, and the owner of or manager is RON. So, I seriously suggest not to do business with this place even if the vehicle looks great. If you do take that vehicle to an independant mechanic for an inspection. This place is garbage.

People are nice here but I am not happy about getting charged $200 for a 10 minute job. $54 for…read morecruise control box is a good price, but I was driving cross country and needed some help...not trying to get hosed. I got told, to install the part there is a minimum $200 labor charge...they charge $95 an hour soooooooo why would I get charged $200 for a 10 min job? Exactly. I would have given this place one star, but the two is because they gave me a military discount. I can't speak to the car salesman aspect, but the price on service was not reasonable.

Worst Service department I have dealt with. Three times after my wife had her oil changed they…read morefailed to properly re-install the lower valence. $365 in damage they won't acknowledge.

Came here because all the jeep dealers in El Paso seem really overwhelmed and take way to long. I…read morewas so happy with the service I was provided. Victor T helped me and made sure to keep me updated. There location is currently under going construction so it's kind of hard to navigate but not to hard. Everyone was very nice, knowledgeable, and kind. Will be coming back and recommend this place over places in El Paso.

Came in for an oil change and tire rotation. I expected to be overcharged because it's a…read moredealership. I did not expect being spoken down to or being upsold on things that needn't be done at this time. My interaction with the service department this morning reminded me of exactly why I made the decision to not purchase another specific make of a vehicle. I didn't purchase because of how the service department treated me at various locations through out this country. But I came here to this dealership with an open mind and no expectations other than to be treated fairly and not as though I were a complete idiot. But hey, apparently that was too much. I also learned they do not accept cash unless it is absolute exact change. The tone in which this was conveyed to me was also not great. Short of a recall on my Jeep and I cannot get to another dealership, I don't really see a reason to come back to this service department.

If there were negative stars for reviews, this would definitely be a place I'd use it…read more There is not a lot I can say expect AWFUL! This is by far our worst car buying experience ever. Unprofessional, unfriendly (any of the "un" words you can think of) employees. If anyone is looking to buy or sell their car, avoid this place!!!!!!!!!!

Came in for an urgent request as I'm driving across the country. They let me know they were…read moreextremely backed up and could t help me but recommended a fellow tire shop. Went over there and they were able to help me out immediately. Bairds could've easily just sent me on my way but they were very helpful.

I've been going to Bairds for years for various of our cars - mostly newer cars and all of the…read morelittle things they need as general maintenance. Recently I bought an older truck (1986 F150 4x4). It had sat for over a decade, so needed all of the things. Bairds has done an amazing job. Got her running and running SMOOTH. I love this truck and couldn't be more grateful to Bairds for their patience, skill, and reliability. I 100% trust this business.