Buying from this dealer really changed my car buying experience. There was no pressure. We found…read moreexactly what we wanted in excellent condition. We were honored to be the first buyer of a fully electric vehicle sold by the dealership. They helped us avoid having to buy our vehicle sight unseen and shipping it ourselves. They did the work for us and presented us with a beautiful used vehicle that has a new full factory warranty just as if we bought it new and at a GREAT PRICE! What nice people! Scott, who is a veteran by the way, and Chyna were delightful to deal with. This family-owned dealership does not carry any wrecked vehicles. They are dedicated to making buying a used car easy, reliable and fun! No pressure! Just like buying a car SHOULD be!

Worst place to buy a car at! I bought a Ford Fusion here back in 2015. The car had some damage to…read moreit and we agreed to have the damage fixed if I make the purchase. I decided to proceed. The car was taken in by the business as promised. When i got the car back, it was a disaster. We are talking paint runs, over spray on my interior, rims and damages to plastic covers. I complained, they took the vehicle back. After taking the vehicle back in, the only thing that was done to my knowledge is polishing and a little cleaning. Paint runs, Razor marks and a horrible buffing job remains. I can only advise to stay away from this business and go somewhere else to avoid problems. After posting a review in facebook, I was threatened with a lawsuit against me. This does not hold me back from warning people about the business they do. Franky, the car salesmen is in my opinion one of the worst, claiming that I have missed appointments and that I was not home when they came to my house. Nobody ever came to my house and requested to pick up my car. The reply to my initial complaint to the BBB was full of lies and wrongful assumptions. Please see attached pictures about the job they did. Unbelievable!

Well, I usually do not bother with writing reviews. To be completely honest, I think this is my…read moresecond review since I have a sense of reason. That is how bad of a business this place is. If I could give just half a star I would, heck not even a star. Hopefully, you take the time to read this so you can save your time and money and don't go to this place. I bought a truck from this place in October 2017. They told me everything was good they had their mechanics work on the vehicles weekly. Yes, I know I should still have taken the truck to an independent mechanic, but I didn't. Figure local resident, local business helps each other out. Well, not the case, the first oil change I conducted after just driving 3,000 miles, the mechanic at a local shop tells me that my coolant is low and the reason behind it, is because the water pump has been leaking for quite a while. I only had the vehicle for 4-5 months and only used it within the city. I go back and of course they give me the warranty you got doesn't cover that sorry. The name of the salesman is KALEB RUSH, and the owner of or manager is RON. So, I seriously suggest not to do business with this place even if the vehicle looks great. If you do take that vehicle to an independant mechanic for an inspection. This place is garbage.

Worst Service department I have dealt with. Three times after my wife had her oil changed they…read morefailed to properly re-install the lower valence. $365 in damage they won't acknowledge.

People are nice here but I am not happy about getting charged $200 for a 10 minute job. $54 for…read morecruise control box is a good price, but I was driving cross country and needed some help...not trying to get hosed. I got told, to install the part there is a minimum $200 labor charge...they charge $95 an hour soooooooo why would I get charged $200 for a 10 min job? Exactly. I would have given this place one star, but the two is because they gave me a military discount. I can't speak to the car salesman aspect, but the price on service was not reasonable.

Came here because all the jeep dealers in El Paso seem really overwhelmed and take way to long. I…read morewas so happy with the service I was provided. Victor T helped me and made sure to keep me updated. There location is currently under going construction so it's kind of hard to navigate but not to hard. Everyone was very nice, knowledgeable, and kind. Will be coming back and recommend this place over places in El Paso.

The destroyed my car , management NEVER ever reached out to me to make it right and now The New…read moreMexico Criminal Justice is asking questions. MANAGEMENT at VIVA do not care for our community.

If there were negative stars for reviews, this would definitely be a place I'd use it…read more There is not a lot I can say expect AWFUL! This is by far our worst car buying experience ever. Unprofessional, unfriendly (any of the "un" words you can think of) employees. If anyone is looking to buy or sell their car, avoid this place!!!!!!!!!!

BLUF: I trust this shop with all of my vehicles. Fair, honest, upfront. Felt like I was back home…read moredealing with my hometown mechanic shop. Great customer service and mechanics! I had just had received my 70 Oldsmobile 442 back from the engine manufacturer (Mondello Performance) for over heating issues. I took the car out for any easy drive from WSMR to LC. 2miles onto 70 the car vapor locked and died. I had the car towed to Baird's Automotive because they were the closest shop. It was a great find for me. The shop fixed the vapor lock issue. When I drove it home I found I was still having overheating issues. Called the shop and came back in. Total repair took about 2 weeks. The issues turned out to be a ballooned radiator and insufficient air movement. Which lead to overheating and a header gasket leak. Baird's worked with Mondello the entire time to ensure warranties on the engine were not violated and engine specs were maintained. Much of the delay time was parts shipping from Mondello to Baird's. Baird's called and informed me when they agreed and disagreed with Mondello, but maintained a professional environment regardless of agreeances. Thanks To the service, leadership, and mechanics at Baird's Automotive, the "Blue Beast" is running great again.

Came in for an urgent request as I'm driving across the country. They let me know they were…read moreextremely backed up and could t help me but recommended a fellow tire shop. Went over there and they were able to help me out immediately. Bairds could've easily just sent me on my way but they were very helpful.

I had a pleasant experience getting service here as a new Las Cruces resident with a Kia Niro…read morehybrid. Would definitely return

I had an amazing experience with the service team. I was…read moredriving back to Dallas from Phoenix on Dec. 30th. 2025 when at around noon, about 50 miles west of Las Cruces my HEV warning light and check engine light came on. "S" the pants time!! Googled this and definitely "S" the pants time!! I called my DFW Kia dealer, they advised me get to a repair shop ASAP. I called an El Paso Kia dealer and they said they could look at it 2-3 days. The 30th was a Tuesday and with Thursday New Year's day, I'm looking at the following Monday if I'm lucky. I called Pitre Kia in Las Cruces and got transferred to Joe in Service. I explained what was going on and Joe told me to come in so they could take a look. After tense drive, I got there and met Joe. Joe got my car back to service bay to get looked at. After a 3.5 tense wait Joe comes back and tells me his 2 mechanics, Juan and Raul, looked at got the electrical problem fixed!!!! Joe and his service team were awesome in helping this traveler get back on the road so I could be at work in Dallas the next day. I'd have no problem going to them again for any maintenance needs! Thanks Joe and team!!!