Seven years ago, we used Jack Wilson and were extremely pleased with his work. We needed to use him again, more recently, and could not be more disappointed. We reached out to him by email several times and despite what we thought was a severe and time-sensitive issue we were only getting a few sentences in response each time. Understandably, we were getting nervous as we had a deadline approaching quickly and, due to COVID-19, the situation was escalating. Eventually, we are told the lack of response was because we need a new retainer agreement. I was surprised as we were repeat clients and the other party was unchanged. Although we certainly never wanted or expected him to represent us without compensation and tried to proceed with that... trying to get this agreement situated was tedious as it was sent from an unknown address and went to spam. Phone calls were unanswered and not returned. Eventually (after our deadline) we were told we could meet with him Monday. At the end of the day we finally received a call only to be told we would not be able to speak with him until Wednesday. (Another week had passed and it's important to note this would only be a discussion on approach and not a response to our deadline.) As it turns out all these delays were because we had not sent a payment in by credit card. We tried, but again, phone calls are rarely answered and the email and website had no instructions for payment. Confused, we had mailed a check. When told we needed to make a payment by credit card, I offered to make a second payment and, again, there was no response. The receptionist, Katy McElroy, has been largely unresponsive, completely unapologetic and, quite frankly, rude throughout all of this... really, it is perplexing and disappointing as we were quite pleased with his service in the past but will now be looking elsewhere. At this point, I would not recommend him under any circumstances as we have missed our deadline as result of the chaos and confusion from his practice. read more