I had foot surgery April 1st Dr. Dockery did the surgery, he's always great. But today the whole…read morestaff was amazing so caring and polite. Thank you all for what you do!!

What has happened to the care team these days I went to hospital with breathing problems and lots…read moreof pain instead of giving medicine that I could take they kept giving me medicine i am allergic to and when I told her she raised her voice at me saying the Doctor isn't going to give you anything else then when I sit in pain crying and nauseous she did nothing her name is Jessica Burgess one of the worst nurses I have ever had when I said to her should have stayed home y'all are just letting me sit in the hallway in misery she said then Go I'm not doing this with you I said you don't need to be rude she said if you want to leave then leave. Also there was this old man that was in the hallway and another nurse had to go tell Jessica that he peed on himself and needles to say he sit in it for a bit.all she wants to do is sit on her ass.she is definitely in the wrong profession.

I have been trying to get my surgery scheduled for weeks. My primary doctor's office faxed medical…read moreclearance to them twice and they never put it into my chart. Then last week I brought the clearance forms and watched as the receptionist scanned them into my chart. I then called on Friday and was told the doctor hadn't signed off yet but should do it that day. I called today (Tuesday) and it still hadn't been done. If they weren't the primary dental surgeons in WV, I would go elsewhere gladly.

My first experience in many years was last October. I was assigned a surgeon which means if you are…read morenot comfortable with that person you are stuck. I was to have 4 teeth extracted. When I woke from general anesthesia, which I should never had due to a medication I was on, only 2 teeth had been removed. No explanation, did not see the doctor either before or after the procedure and I was promptly ushered out the back door to my ride. My vein blew when an IV was attempted resulting in a very large bruise all down my arm with a second attempt being made in the same arm. I called a couple days later to try to get an explanation and was told that there was confusion over one of the teeth to be removed being part of a bridge. I have NO bridges in my mouth! My dentist even confirmed it with Mt. State. They charged me for x rays and seeing the surgeon in October which I did not see him. That money was refunded as payment must be made BEFORE they touch you. Fast forward to present day. A different doctor at Mt. State was requested by my regular dentist as I wasn't comfortable going back to the original doctor. I was x rayed again for the 4th time in a little over a year. I was taken back to a room and was scheduled for the extraction of 1 tooth. The nurse ask me if I was there for 3 extractions? After being left in the room for almost an hour, a different person came in and said they weren't going to extract the tooth in question until my dentist removed the existing crown on it. This was the first I had heard of this and the appointment was made in January. They knew they were not going to remove it and said nothing to me nor was my dentist contacted. Again never spoke with a doctor! As a result of these two experiences at Mt. State I have no confidence in them and am shocked at how I was treated. Needless to say I will be with a new oral surgeon in the near future.