I went in today to get a couple double charges checked that were on my account at a orlando branch…read more I called both Best Buy and sun pass to discuss the charges first and they stated they only recieved one. So when I went in to talk to a banker since the online customer service line was down. They blamed everyone but themselves. I called Marianna Wells Fargo, my old branch and they fixed everything in 10 minutes. Everyone there was super helpful and helped explained what occurred. The whole branch always helps as much as they can. Best service I've ever received.

We received a business loan within 30 days, the loan officer was professional and has help us…read moretremendously . I have several loans with First Federal Bank. The loan progress wasn't time-consuming. The staff are polite and helpful at all times They go out of their way to assist me with my business account and personal account. I am very happy with First Federal Bank and would highly recommend this bank to anyone for their financial needs.

Terrible mortgage program these people are criminals just go somewhere else the will screw you on…read moreyour loan and and try to take money from you if you don't watch them and still send you bills once your loan is sold hopefully the investigation I will start with several bureaus, will change them, or shut them down

This is the absolute worst financial institution I have ever dealt with. The representatives are…read moreunhelpful. I have a mortgage loan with them and so far every single month I've had issues. Payments are not processed correctly. When i call to question it i'm told they have to speak to the mortgage dept because they know nothing about this type of loan. When I ask to speak to the mortgage loan department I'm told they don't speak to customers they will only give a message to the reps to call me back with their info then the reps never call back. The only way to get anything done is to speak to a supervisor. Don't waste your time and money on this credit union!!

I've had a car loan for 12 months now I've tried numerous times to change the date of my payment 10…read moredays earlier than the date assigned. The call center girl I've spoken to has horrible customer service skills... everyone I've called I am either getting the same girl or the whole dept is confrontational and customer service skills are lacking. since I can't get auto pay set up I've had to get online to pay the bill every single month it is hit or miss ever time I make a payment. I am now trying to get the payoff so I can move this loan to another bank but can't seem to get a call back regarding this issue. As I am writing this review I finally get a call back on this issue but it is too late... my patience has reached its end.

Moved to Marianna a yr ago and wish I'd started banking with Tyndall federal credit union then…read more This place is absolutely fantastic! The Tellers are quick to understand my needs and speedy at delivering. Oh, and what a very nice surprise.... Tyndall GAVE all of us that bank with them $50 for the holidays. I've never in my 55 yrs heard of a bank "gifting" their customers money$$. Tyndall... y'all are sincerely the shiznit!! Thank you for being so awesome!

First federal is a terrible bank I have had nothing but problems from the start with a mortgage I…read morecalled this bank so I could deal with someone local and it routed me to a bank in Georgia which i didn't find out till my loan closed the tried to take a thousand out of the seller funds for down payment without telling me which I ended up having to redo my contract to fix they sold my loan to a new company and I was happy till a month later and they sent me a letter saying I should pay them my first payment after I called and confirmed I no longer needed to pay first federal I am reporting them to the bbb and all the other bureaus to investigate them they are con artists that don't stop even when Your done with them

Worst bank ever!!! Our mother passed away in April and we have been trying to close the account and…read moresettle the estate ever since. Every time we provide more documentation (including court order, death certs, etc.) they ask for more. Never expected this much hassle for $140!! Additionally, they made a decision to deduct Social Security funds from our parents account and return it to SS causing us to nowvhave to deal with SS to get the funds that are owed to the inheritors. Anyone expecting a death in the family needs to convince them to close their accounts ahead of time so their family doesn't have to deal with these rude and inconsiderate people. Better yet, don't deal with these folks at all!

Great staff very helpful everytime I go in there, especially Hilary helped me figure out a few…read morethings I didn't know I could with the COVID pay check stuff.