I rarely leave reviews, but after my mother's recent stay, I feel compelled to share our…read moreexperience. From the beginning, there were serious concerns about her care. On May 5, she was in visible distress--crying and shaking from IV pain--yet her discomfort was not addressed with urgency. Instead of removing the painful IV when requested, a nurse proceeded to place another one while she was still in pain. The same nurse also rushed her through discharge paperwork without ensuring she understood what she was signing, which felt dismissive and inappropriate. Medication management was another major issue. At discharge, medications that had already been discontinued were still listed and even administered. The discharge paperwork contained inaccurate information, which could have led to serious harm if my mother hadn't caught it herself. This points to breakdowns in communication and patient safety protocols. When I asked to speak with a patient advocate, the situation was escalated unnecessarily instead of being handled appropriately. It did not seem like staff were prepared to respond to patient concerns in a supportive or informed way. What was especially troubling was overhearing staff refuse to assist another elderly patient who needed help using the bathroom, leaving them in an unacceptable condition. Witnessing that contributed to our growing concern about the level of care being provided. We also had issues with discharge planning. Despite ongoing symptoms, our request for an additional night of observation was denied. Prescriptions were sent to a pharmacy two hours away instead of the hospital pharmacy as requested, creating unnecessary stress at discharge. Basic care needs were difficult to meet throughout the stay. Assistance with bathing was delayed, and we often had to request cleaning for the bathroom. The environment did not feel consistently maintained, and the layout made it difficult for someone with mobility challenges to use safely. Case management support was also lacking. When we asked for help with medical equipment and supplies, we were told to coordinate everything ourselves. The response felt dismissive and did not reflect the level of support we expected during discharge planning. Overall, this experience resulted in a complete loss of confidence in the facility. My mother now feels unsafe returning due to concerns about communication, care quality, and patient safety. I hope this feedback leads to meaningful improvements, because no patient or family should have to go through an experience like this.

St. D's quality of care on the floor has noticeably declined since the facility changed ownership…read more There are two main scenarios: veteran nurses who have stayed primarily for retirement benefits, and newly graduated nurses who are struggling to keep up. Many of the experienced nurses rarely assist CNAs with tasks like moving patients in and out of bed, often leaving family members to step in and help instead. In contrast, the newer nurses are generally more willing to assist when needed. Response times to call buttons range from just a few minutes to over half an hour, with delays worsening at night due to the absence of unit secretaries. This is particularly unacceptable for patients who urgently need help, such as getting to and from the bedside commode. Calling for medication is problematic. When pain medication was requested for a patient with stage 4 cancer, there was a 25-minute wait before having to use the call button again. A nurse not assigned to the patient eventually responded, stating it was too soon for more medication, although the patient had not received any for over six hours. After clarification, the nurse realized she had mistakenly checked the wrong patient's file and later apologized, which was appreciated. This was a problem more than once. A recurring issue I have observed over the past eight days is that employees are frequently using their cell phones--either browsing online or talking to friends using earbuds--while on duty. This occurs even when patients' call lights are flashing, indicating they need assistance. The hospital's long-standing affiliated doctors continue to provide good to excellent care, and this remains the primary reason I would still recommend this hospital to others.