First off, this is in a big, brown building that's near some apartments on South Duff. The sign…read moreisn't huge, but I did drive past it once. It's a brick building, and it has private parking in the driveway. Parking is nice. The office itself has its own door once you go inside. The closest door to the parking lot will get you to their office as soon as you walk in. I called about an appointment right before tax time (bad timing on my part), but they were willing to answer a quick question via e-mail before I had my scheduled appointment date, so that's definitely nice service. Once I arrived there, everybody there was fantastic. The receptionist was really friendly, and even though I showed up 10 minutes early (just to make sure I was on-time), I was taken straight to the office to meet with my CPA (in this case, it was Dan Scoles). As bonus points for the receptionist, I wanted to make sure I had money to go downtown in Ames, and I asked for change for a dollar. They don't keep a cash register (or cash) there, but she dug in her purse and ended up getting me quarters for my dollar. I love that she went out of her way to help. Dan was completely forward and upfront about what I needed to do, and he even printed me off some information. He seemed extremely knowledgeable about what he was doing, and he offered suggestions about things I hadn't thought about doing. He was very down-to-Earth, and he explained my options for things - and also explained what he thought would be the best option. I came in with a list of pre-written questions, and he answered almost all of them without being prompted - just by himself when explaining what he'd recommend and what should be done. My only complaint is that I couldn't pay for my service at the time I had it done. I particularly dislike having bills sent in the mail, and I'd rather just pay right up-front. However, they'll be sending a bill in the mail for me instead.

From the owner: If you are looking for a blend of personal service and expertise, you have come to the right place!…read moreWe offer a broad range of services for business owners, executives and independent professionals. Our experienced and friendly staff is ready to assist you with all your tax, bookkeeping and payroll needs.

I've had my taxes done here for several years. I've always found them to be very flexible in…read morescheduling appointments even during the busiest parts of tax season. Sure, they're a "big guy" tax firm but they've always been professional, warm and friendly for that hour or so that I am working with them on my taxes. It's affordable and competent tax preparation with a personal touch.

Wish I could give them a zero. H & R Block (the one located on Main Street Ames, Iowa) made a…read moremistake on our tax returns. We tried to file an amended return, but it was to late. They admit the error, but their "solution" is just to return our filing fee, which isn't even close to the amount of money we would have been refunded if they had filed the form correctly. Wish I had gone someplace else to get my taxes done.