Was knowledgeable enough and reasonably priced, we were customers for years. Then last year we had…read moresome changes and after our taxes were done there were questions. I was ghosted and after multiple calls, Dillon never responded back to me! I don't operate that way and have since found another tax preparer.

My daughter paid Jasicki Tax & Financial Inc in Champlain to complete and file her state of…read moreMinnesota and federal taxes for 2021. This past May the state of Minnesota garnished her refund for overpayment of her property tax refund. She asked me to help her figure out why they did that. A quick call to the State of Minnesota (is there such a thing?) and I was informed that there was no return filed for her for 2021. I reached out to Dillon at Jasicki as he was the preparer that completed and signed her return. Always got the answering machine or left a message with the always pleasant lady that answered the phone. Once on May 19. Three times on May 27. Twice on June 3. Four times on June 4. Twice on June 6. Again on June 26. Twice on June 27. Concurrently during this stretch of time, I sent out numerous emails requesting information and seeking guidance. NOT ONE TIME DID I GET THE COURTESY OF A CALL BACK OR A RETURN EMAIL. I had to literally catch Chuck answering the phone almost 2 months into attempting to contact them to have a conversation with him. Extremely frustrating and disappointing given that she paid them to prepare and file, and interest and penalties accruing daily. So, what happened? They filed the federal return but it was not accepted for reasons not provided to her at the time. They did not even notify her that her return was not accepted. As the filer they got notice but failed to communicate directly with my daughter that they needed more information for the return to be accepted. It ended up being a 1095 health insurance form that was never discussed or requested when they prepared the return. When I finally got Chuck on the phone, he transferred me to Dillon and in 34 minutes we had it worked out. Simple right? All could have been handled at the time and saved the $435 in penalties and $257.08 in interest. I would ask them to cover the costs incurred due to their pathetic lack of follow up, but they don't answer emails or return phone calls. Do yourself a favor and have your taxes prepared elsewhere.

Arin provided an extremely detailed and thorough preparation for my personal taxes. I was looking…read morefor a tax preparer while here in Minnesota, as I'm from out of state and needed someone to help prepare my taxes asap since tax day is just around the corner. Arin was presented to me through Yelp and I'm glad to have came across her business and worked with her. What she charges for her services is reasonable and I would say well worth it. She was responsive throughout the entire communication process while also preparing my taxes for e-file and she even helped save me a few thousands on what I initially owed! That's a winner right there! Arin you have made a life long customer, you are my tax advisor for years to come. Thank you for your professionalism and expertise!

I reached out to Dual A services for help with my taxes. I have never used any form of professional…read morehelp with them before. Arin reached out very quickly and answered every question I had fluently and was incredibly friendly. She helped me weigh my options and I chose to go through her. She is so quick and efficient and did not miss a beat throughout communicating with me. Not to mention very affordable. I will band returning to her in the future.

Totally agree with Les, this individual has issues. Beth was hired to do bookkeeping for a multi…read moreLLC organization and barely lasted 2 weeks between her molasses like speed and the basic errors we discovered. Had to bring my retired bookkeeper back in to fix things and she was almost in tears at the level of incompetence she found and needed to correct. That, coupled with Beth's tardiness, excessive personal phone time, indifference to training and general demeanor made our decision to terminate her easy.

One of the worst customer experiences Ive ever had. Im far from a tax expert, but Ive had my taxes…read moreprofessionally prepared by other pros over the years. Wanted to try someone close to home for the sake of convenience so I met with Beth. Somewhere in the middle of the process, Beth made statements to me about rules/regulations and requested sensitive documents that I hadn't been asked for before and I questioned them. Its in my nature to understand things fully. The response was not convincing and statements were contradictory to what I do know so I paused, went to gather more documents and returned. In the meantime I made time to learn more on the IRS website. Upon return I shared what I learned as it was contrary to what my new tax pro told me. Beth became combative and condescending in her tone. Not proud, but I argued back stating that I expect to hire a content expert and that my confidence was broken. Beth asked if I wanted my stuff back and I decided that would best. Soon after, I had papers tossed back at me, was accused of attempting to commit tax fraud, had my profession used to insult me in some way I still don't understand and was told to get out of her office. On my way down the stairs, A loud "I don't take any shit" was heard (sorry to everyone having dinner downstairs). Was I a model customer? No. I have high expectations and can ask a lot of questions. I expect transparency, expertise and professionalism from those I choose to do business with. This experience failed on all three of those.

Careless and arrogant and dismissive !!…read more Our return is really quite simple. We use a firm because tax preparation for speed and accuracy. Derek made a careless error with our very first return with him. Although we understand everyone makes mistakes, we don't understand how a firm that is supposed to be so wonderful could make such a careless mistake as it truly was careless! Furthermore, when we gave him the letter we received from the IRS he only offered to pay the interest we were charged rather than a portion of the $230 we paid him for services rendered. As the forms we paid him for were filed incorrectly, we feel it was only fair he reimburse more than a $33 interst charge. Which by the way, he didn't send us a check - he only offered to deduct it off of fees for our next return! We tried to negotiate this amount but he ignored multiple emails and ultimately made excuses and even stated how generous his $33 offer was! FYI: This firm had no policy regarding what happens when THEY make a mistake. An oversight on my part to not ask what their policy is. I assumed they like any reputable firm had a policy for such circumstances and also would have refunded part if not all of their fees. Buyer be ware of this firm - their motto "We inspire people to live their dreams through our commitment to serve others" doesn't hold true!