Such a rip off! If you have a basic tax return or even a simple 1099 Misc. don't bother going to Jackson Hewitt. IRS.gov vouches for free service to E-file online!! Both state and federal taxes! Specifically Turbo Tax Military friendly!!! I spent $400-500 for years at JH. Thankfully my fiancé convinced me to try turbotax. This is my biggest refund yet! I learned so much and I am so much more confident in what I get. Don't be scared to do it on your own! Turbo tax explains it all Barney style! I needed my 2016 return and logged into the JH portal only to find it missing!! I got the run around until they left me with ridiculous options! They said I had to drive to a location (an hour away) and pay for a copy! I told them that I paid $400-500 for a service that said they would store my taxes electronically! Then the rep Nancy told me to go to the office and they won't charge me. I asked for the supervisors name which is Victoria. I asked to file a complaint with the district management and she said I would have to go to the office to do that?? I'm like how is that convenient at all? Especially to a loyal customer? A veteran? and a service member? Needless to say she took my complaint over the phone and they will call me next week. I use to vouch for JH to my friends and I feel HORRIBLE for it. I'm leaving this review to pay it forward. Steer clear of this business. read more