I rarely leave reviews, but this cannot go unnoticed. Thanks for having all the knowledge to help…read moreme with my taxes. You made everything go so smooth! Appreciate it ! Thanks Ralph and Xl Tax service! If you need help with your taxes . Go see him! He's got you!

The environment was very welcoming and everyone was kind and professional. However, as someone who…read morehas never filed taxes before, I made that clear upfront and was hoping for a bit more guidance and transparency. The staff member who assisted me brought me into her office and we went over my information. At the end of the appointment, I understood that I owed taxes, which was fine. no point during the process were the service fees explained to me. As a first-time filer, I was not expecting to pay $270 upfront for that day's assistance. I believe there should have been clearer communication regarding pricing before completing the service. Greater transparency about fees would have helped me make a more informed decision.

Super disappointed in this tax service company- we were recommended here by a friend. Seemed to do…read moreadequate on our first year (although I am now having them rechecked) so we went for our 2016 taxes with them. First, they were riddled with errors - that were so obvious that within 2 minutes of us looking at them we had to make corrections FOR THEM! We had also had a move for medical reasons and we asked them to follow up on this - they essentially refused but only after they told us our taxes were finished. They told us our only option was to pay them MORE money and they would arbitrate with the IRS - took our taxes elsewhere saved us thousands and thousands of dollars! All because they wouldn't even bother to see if we qualified for an exemption. Lazy and unmotivated to take care of their clients.

Gary Deardorff called me about 1 hour after I submitted a question online through the Dave Ramsey…read moresite. Phoenix Tax Planning is an Dave Ramsey Endorsed Local Provider. I felt very comfortable speaking with Gary - he was thorough, patient, and extremely knowledgeable. I would highly recommend this company and specifically Gary!

For many years I have been most fortunate to be advised by Eugenia Chen MBA RTRP and staff…read more She is generous with her time to clearly direct and assure best methods and approach. On many occasions I have emailed and been most pleasantly surprised to get fast responses. This was even when she was far from the office. I attribute it to being a wise business person with strong capabilities in prioritizing. My reaction is to sense very talented, dedication to serving in a sincere and practical manner

Terrible work, filed my 2020 tax with them. They set it up for auto payment for us. They entered…read morethe wrong information. Now I'm starting to pay off my debt to the IRS page personal. And great. I also have accrued penalties. I doubt they will pay for that. Never again. I payed them to take care of my taxes and no I have penalties to pay as well. Do not go here, not good at what they do.

Please don't go here. I paid him $4500 to help with taxes. He barely would respond to texts or…read moreemails. Did nothing except file 2019 taxes for me. I moved in 2020 so I found a reputable tax attorney. So I basically paid him $4500 to do state and federal taxes. Just insane. I'd write for updates no response.

I'm sorry to have to post this but I highly recommend using anyone but Brandon Metcalfe. He said he…read morewas filing an Offer In Compromise for my significant other. We were charged $3,000 up front and told that this is a very LENGTHY process. We trusted this advice and waited. While fees and penalties racked up by the thousands. We ended up spending years on the hook with this unprofessional fool. He was unresponsive and does not have the credentials. We eventually bit the bullet after a few years and went to a REAL TAX FIRM with REAL TAX ATTORNEYS. We found out that Resolute had not filed an OIC as promised but was working out a payment plan which we could have done ourselves. DO NOT USE THIS FRAUD. I'm disappointed and will never see my $3k. I can't speak poorly enough of the treatment and service we received. I'll be posting this to every possible website that allows reviews. We ultimately ended up using Brandon Keim at Frazer, Ryan, Goldberg & Arnold LLP. We paid $1,500 on retainer and didn't even end up paying $3k. The tax bill will be settled for a minute fraction of the original owed amount. No thanks to Brandon Metcalfe and his joke of a company.

The team here has been great! Very helpful. Highly recommended. Shelby and Autumn did an amazing…read morejob.

Everything went well. I really don't look forward to tax season but I have to say Autumn and her…read moreteam make it so much better. Please consider checking them out. They do many other things too......not just taxes! You will be happy I'm sure!

I'll never use another cheapy online tax program again after coming here. These guys are awesome…read moreand did you know paying to have your taxes done is deductible on your taxes next year? I didn't know that! They helped my girlfriend and I figure out our complicated taxes and ended up getting us back several hundred dollars more than if we had done them online like we usually do. They've earned a customer for life.

Very nice and super fast, but not very "affordable" as they say on on their website. $125 for 20…read moreminutes of work seems pretty high, but all and all a good place.

If I could give them a zero star, I would. They are the worst and so incredibly rude. They take…read moreforever to get your taxes done. If you are busy individual and do not answer your emails right away and they have to send you more than one they will charge you for their time as an extra cost. When I switched from them, I paid a quarter of what they were charging me to get my taxes done. Not only do they take months and months and months to get an individuals taxes done but they also charge five times more than anyone else. They do not know what Customer Service is nor do they care to even be nice. If you want severely overpriced, and have it take four months or more to get your taxes done and an incredibly rude tax service, this is the place for you. The worst customer service I've ever experienced in my life.

Totally a clown show. Your taxes won't be 'Loweyd' LOL Ask…read moreabout the employee turnover, average 8 months

It wasn't a bad experience, but there's definitely room for improvement, especially in customer…read moreservice and responsiveness.

Jessica Perea helped me a lot in doing my taxes as a 18 year old freshman in college, this is my…read moretime doing this which will begin my adulthood