I would give them no stars if possible. There tax "professionals" don't know the difference between…read morehundreds & thousands. Their "professionals" put my dad made xxxhundred instead of xxxthousand dollars. My parents got a tax bill from IRS for $2,500 plus interest & penalties. When my mom called they apologized if you want to call it that but commented they would have had to pay that money anyway, which is true but they won't have had to pay the interest & penalties. If your professionals don't know how to do taxes maybe fire them & get real professionals!

My tax preparer Here Roberta Norman FAILED TO: file my taxes as I requested, communicate…read moreeffectively with me despite my MANY efforts, and treat me as a valued customer. She made a mistake that has had adverse effects on my finances and although she admits it was her error, she has refused to take any steps to make it right or even apologize. Not to mention they over charged me and could not explain why. I still am fighting to get explanation of my bill which seems outrageously high for a single person. I complained to corporate and they were not willing to help because it is a franchise. H&R Block is a disappointing business who does not care about their customers. I would never want someone to experience what I have been through since I trusted the Winnemucca H&R Block with my finances.