They extracted a tooth from my son and left a piece of tooth in his jaw which caused a long-term…read moreinfection which turned out to be life-threatening and he needed emergency oral surgery, which cost thousands of dollars. These people are completely incompetent. Do not go here.

In serious tooth pain starting December 2022. Given antibiotics for 7 days. Needed 2 root canals…read moreprobably due to 2 crowns placed by Dr. Binkis failed within a couple of years. Dr. Binkis was unable to find the root...referred to Endodontist. Endodontist had no openings for 3 months. I called 9 of them. Dr. Binkis was notified of my continuing pain and no open appointments for months to repair what he failed to be able to do. I had such pain I slept sitting up and had a headache for the entire 3 months. Dr. Binkis only gave me more antibiotics and said basically too bad I can't get the Endo appointment. Never did he offer any other help. I waited in pain until February 23,2023 to get relief of my pain. Also billing department is poor quality at best. They tell you the amount you have to pay then submit to insurance. I found out 14 months later that insurance did not pay 2 claims for almost $3000. I was told I needed to work this out or pay them the $3000. I have always paid every penny they required before leaving the office. Terrible customer service.

gave them 1 star only because there wasn't a lower opinion. I made appointment with this location…read morefor 8 o'clock Saturday morning for an emergency abscess tooth. When I got there, they told me that they double booked my appointment time and that I would have to come back a different day. Told them I couldn't do that with an abscessed tooth. My cheek looked like I stuffed a golf ball in it. I told them I couldn't sleep. I couldn't eat and I needed help right away.They said sorry. Found an emergency dentist who took x-rays and looked at the tooth and stated it had to come out immediately, and I had to be on antibiotics immediately. I now understand why aspen dental has such low ratings.

Had an 8:00 am appointment. Have been waiting for 45 minutes. When asked why I was told 2 employees…read moredidn't show today and not sure when I would be seen. At this point they deserve one star!

THIS IS BY FAR THE WORST DENTAL OFFICE I'VE EVER BEEN TO!!!…read more For one, I wouldn't even give them a 1* star rating. I wouldn't give them anything.. Second, they schedule like 5 patients with a 10am appt and it's already 45 min after 10am and nobody has been called back yet. The lady at the desk, I over heard her talking saying "if they're going to be late then they should reschedule their appt" talking to a co/worker.. lmfao like really??? Three, I've been waiting over 2 months now to get a crown done on my tooth, they've called me 2X saying they had to reschedule my appt due to lack of staff/dentist! That they were sick or something. The whole staff is unfriendly and need to know how to run a business! The carpets are all stained up and god only knows what's under the big giant rug when you walk in... I COULD GO ON AND ON ABOUT THIS PLACE BUT I'LL LEAVE IT AT THAT AND LET YOU DETERMINE HOW YOU FEEL WHEN OR IF YOU EVER COME ACROSS THIS HORRIBLE/DESPICABLE WHAT YOU CALL A DENTAL OFFICE!! Btw-- it's 11:00 and they're just now walking me back to sit in a chair. They don't even cover up the air hoses or the other hoses and I have pictures.. Who knows how long I'll be sitting there for or how long it'll be till they fix my tooth and get me out the door!! WTFFFF

you as patients do not have to accept the poor services, quality and standards of family dental…read morecare & associates. you can fight back; by filing complaints with the ohio dental board, filing complaints with the better business bureau; or even legal litigation! yep, slap their ass with a lawsuit and make them be accountable for their actions/services. i would encourage you all to not go down without a fight, you guys deserve better dental care; its just as simple as that! family dental care & associates (northgate) update they've moved from the northgate mall location. although i would strongly suggest to steer clear of any family dental care & associates location. the owner(s) don't seem to be interested in providing "quality" dental care to patients; but more so interested in collecting money. family dental care & associates are strictly for-profit focused!

Haven't seen the dentist in a really loooong time and was extremely worried about my visit. Dr…read moreHudepohl and his staff didn't give me any kind of guilt trip and actually complimented me on the condition of my teeth. By far the best dental visit I've ever had! I would recommend them to anyone hands down!!!!

I had an absolutely amazing experience here. I had all of my teeth extracted and went immediately…read moreinto a temp denture. Every time I needed adjustments I was seen quickly. They listened to my concerns, even though being a new denture wearer, we hardly know what to be concerned about. I will always recommend this place. No two denture journeys are the same BUT if you know how to articulate the issues you are feeling they will help!

my upper dentures still don't feel right, don't seem to matter what i tell them. They try,very nice…read moreemployees,but i'm back to wearing my old uppers though they are too wide i'm more comfortable with them. I guess once i get these paid off i'll purchase a dental plan next year and go back to ky. where my first pair came from

I really wish I could give this place a negative star !! I had a broken wisdom tooth extracted…read more4/21/25 from twin dental! It resulted in Bell's palsy- not a single care from the dentist and after he told me "ummm I need to go research this" I knew I was in trouble. Almost a full year and I'm not 100% healed. After he gave me a bs prescription- no more follow ups to see how I'm doing, no further instructions on what to do. Only called to collect money. So I've racked up bills from my PCP, a new dentist and even an ENT just to prove it wasn't caused by my ears. I've racked up THOUSANDS in dentist/medical bills due to their lack of care. DO NOT EVER GO TO TWIN DENTAL!!! Im still being harassed for a $60 payment when they have already collected $400 from me and $500 from my insurance TO PULL ONE TOOTH!! They didnt even give me pain meds, not even a low dose one until i was in so much pain. And instead of calling it to the pharmacy- they told me i had 20 minutes to get it from their office aa they close early on friidays. Never in my life have i ever paid that much for an extraction. Or had a dentist who was etremely nonchalant about what HE had done!!(Even when i didnt have a job/insurance I only paid $160 and the emergency dentist on a friday at 7pm pulled it.) i will however, send them all my bills for the year of follow up ive had to deal with for their mistake. I have included a picture from the day before the procedure - the day of, the day after, a pic when i was being weened off the medication after 6 month of high dose steroids (due to the dentist prescribing a an extreme low dose that did nothing) and two additional pictures from this year 4 months post steroids two more teeth were also shattered due to the steroids and so I was deathly scared of getting those pulled, until this morning. I had no idea that a dentist office could be caring and comforting. But shoutout to Meier dental and Cincinnati oral surgeons for extracting 3 teeth (the two shattered and my last wisdom) under anesthesia, prescribed me a pill before I went in, had antibiotics on order, Tylenol 3 on order for pain. Sent me home with an ice pack and enough gauze to last a life time. My total out of pocket $600. Insane difference. These people took my life from me for almost a year. Due to being on steroids gained ao much water weight I had Charlie horses when I walked!, I also had high blood pressure, pre diabetic along with absolutely no energy and not being able to breathe all due to the side effects of the steroids I had to take to fix what THEY did. SO BEWARE OF TWIN DENTAL. Or at least if you find anything suspicious or wrong speak to a malpractice attorney IMMEDIATELY

I really wish I could give this place a negative star !! I had a broken wisdom tooth extracted…read more4/21/25 from twin dental! It resulted in Bell's palsy- not a single care from the dentist and after he told me "ummm I need to go research this" I knew I was in trouble. Almost a full year and I'm not 100% healed. After he gave me a bs prescription- no more follow ups to see how I'm doing, no further instructions on what to do. Only called to collect money. So I've racked up bills from my PCP, a new dentist and even an ENT just to prove it wasn't caused by my ears. I've racked up THOUSANDS in dentist/medical bills due to their lack of care. DO NOT EVER GO TO TWIN DENTAL!!! Im still being harassed for a $60 payment when they have already collected $400 from me and $500 from my insurance TO PULL ONE TOOTH!! They didnt even give me pain meds, not even a low dose one until i was in so much pain. And instead of calling it to the pharmacy- they told me i had 20 minutes to get it from their office aa they close early on friidays. Never in my life have i ever paid that much for an extraction. Or had a dentist who was etremely nonchalant about what HE had done!!(Even when i didnt have a job/insurance I only paid $160 and the emergency dentist on a friday at 7pm pulled it.) i will however, send them all my bills for the year of follow up ive had to deal with for their mistake. I have included a picture from the day before the procedure - the day of, the day after, a pic when i was being weened off the medication after 6 month of high dose steroids (due to the dentist prescribing a an extreme low dose that did nothing) and two additional pictures from this year 4 months post steroids two more teeth were also shattered due to the steroids and so I was deathly scared of getting those pulled, until this morning. I had no idea that a dentist office could be caring and comforting. But shoutout to Meier dental and Cincinnati oral surgeons for extracting 3 teeth (the two shattered and my last wisdom) under anesthesia, prescribed me a pill before I went in, had antibiotics on order, Tylenol 3 on order for pain. Sent me home with an ice pack and enough gauze to last a life time. My total out of pocket $600. Insane difference. These people took my life from me for almost a year. Due to being on steroids gained ao much water weight I had Charlie horses when I walked!, I also had high blood pressure, pre diabetic along with absolutely no energy and not being able to breathe all due to the side effects of the steroids I had to take to fix what THEY did. SO BEWARE OF TWIN DENTAL. Or at least if you find anything suspicious or wrong speak to a malpractice attorney IMMEDIATELY

This dental office was referred to me after relocating to Ohio. I could not have been more…read morepleased. The office is managed & staffed so well it's unlike any other medical or dental office I've encountered. You are greeted from walking in the waiting area, rarely (if ever) have wait time after your scheduled appointment, have great dental staff from office, dental assistants & hygienists & of course the dentists. I routinely see Dr Meier & Amanda & am extremely happy with all the dental appointments & care I have received. Highly recommend!

I've been seeing Dr. Melissa Meier for years and I couldn't recommend her & her staff more!…read moreTypically going to the dentist isn't the most enjoyable experience in the world but I've never had a bad experience at their facility. The front desk staff has always been friendly and every hygienist I've encountered has been kind and provided quality care. Dr. Meier herself is an absolute gem as well. She's so sweet, always patient and willing to answer any questions I have, and makes the visit comfortable and pleasant. 15/10, the best of the best.