This company is awful. We rented 113 1/2 Willis Av for our son. Older home right off of campus. From the beginning the air conditioning was a problem. They never told us that the control to the unit was in the other apartment. You have no control over the temperature in the apartment. Plus the air kept going out, over and over. They would send out a crew if it was during 9-5 Monday - Friday and no holiday. Well when you work you usually don't get home until after 5 to notice the air isn't working. I can't count how many weekends he went with doors open and box fans going. They would only bandaid the unit and as soon as a warm spell came, it would go out again. We paid $750 a month to rent this place. It wasn't cheap. Be warned if you rent the place on Willis that you better be cold natured. read more

OMG! I should read ALL others online reviews before I deal with this company. So I decided write our story, and keeping update...hope this can help any other good faith people. Impression ***good side*** 1. the guys working efficient, showing house, answer the phone in weekday. 2. Using e-document for sign and pay fee online(I not have chance to try). 3. Maintain guy is friendly and easy talking. 4. Front desk girl and showing gentleman is nice and have good smile. 5. Office close to public library, easy to drop off your payment. 6. Information to you by email. 7. Have own website and Facebook page. ***Bad side*** 1. They ask BIG Deposit...$1500 2. Lease is one year (but they are take our couple days away in contract) 2. No any information for Lawn care on our contract, anyway we be good renter and take care by myself. 3. Big smile when you are in, totally changed when you prepare to move out. 4. Lots of rule and paper when you prepare to move out, feeling hard to get my deposit back. 5. Normally they not answer your email for maintain or house problem notice. ***Key *** If you have to working with this one, take photos and video much more you can before you move in, prepare the time and patient for fight with them after you move out, according to other people's reviews*** hope I am lucky one. 06/04/2010 Got email for termination notice by email. Ask for move out at 06/24/2015. our contract no detail for after lease period. Most of move out notice should send monthly before, this one is odd. Hope we can extension. 6/10/2015 Move in June/27/2014, Our one year lease end at June/24.2015 (they are take our couple days away in contract :-( ) Plan purchase house in this town, we have gap for new house. Go to Jocabs Property try to negotiate to extend one or two months. Front desk girl is nice and professional. But the boss is so rude, the face change so quickly, try they best to scare and dump you...totally no any respect to negotiation with you. Afternoon, we try our best to find short lease apartment for our gap. hope we can be good and move out on time. 06/20/2015 read more

All they want is your money, and hope that they actually don't have to do anything, fix anything, or do any work to help you as a renter. Given the price you pay as a renter, your apartment should always be well maintained by your rental company, but these people just simply don't care about you. Rude management who aren't responsive in the least. Don't trust this place to help you when you have any issues, or to upgrade your appliances when they break. They'll just keep patching them as many times as they can get away with, even though someone is clearly broken and needs replacement. Then of course the worst part is having to move out. Forget getting your deposit back. You can try to fix and clean up your place, but they will always find something wrong despite how good or professional of a job you do. What it comes down to is that they are forcing themselves to do the work so they have an excuse to overcharge you and steal your deposit. Then of course they'll overcharge you for anything they do, like simple things of charges for "professionally" cleaning a toilet, changing light bulbs, painting, carpets, etc... Just another horrible rental company in a sea full of them. Don't give Jacobs your money, you'll regret it in the end. read more

been living in one of their properties for 3 years and in previous properties of their for a couple of extra years on top of that. Never had any issues with them. Management was always prompt. and even more impressive, every single time something broke they would fix or replace. Not sure how common that is with other leasing companies, but no complaints from me! Hope they continue their great work and management. read more

When I went in to look at houses they were all very nice and said how accommodating they would be. We took a shot and decided to sign a lease with them. The very first problem we had with them started before we even moved in. We hadn't even gone to pick up our keys yet because I was out of the country and my roommates wanted to wait till I got home so we could split it. I ended up giving them the money so they could pay them and get them to stop. Then we didn't have time to move in until a little after the move-in date. You would think that would be fine, but they charged us a fee "for not picking up the keys on time" Then I went and turned in our check for our rent one month and the nice gentlemen upfront told me that i could hold my check if I ever needed. So I thought I would use that. The next month my roommate turned it in and asked them to hold it one day. Without telling us anything at face to face drop off they then charged us a fee because "we aren't allowed to hold past the due date". I complained and they did end up dropping the fee because apparently "the new girl didn't know". My roommate complained about there being a bug problem in our house and they told us that we needed to pay for that and it wasn't their responsibility. Then we had an issue with our dryer not working, but that was beneath them to come actually fix it. They sent someone to look at it and here we are months later and it still doesn't work. Lastly just recently our dishwasher stopped working. It leaves a grimy residue on all the dishes and doesn't get anything off even the slightest of dirt. So I asked if someone could come look at it. They sent us an email and said "a dishwasher is not supposed to be for cleaning but for sanitizing dishes" and then sent us a list of things WE should BUY to fix the problem. DONT EVER GO THROUGH JACOBS PROPERTY THEY DONT CARE ABOUT THEIR TENANTS ONLY THE MONEY! read more

I lived at one of Jacobs properties last year and overall it was a good experience. The move out experience was such a hassle. They kept our full $1700+ deposit, plus tried charging up over $700 more for move out fees, they came down a small portion on the fees, but it is still so ridiculously high. I get that some of the fees apply to us, and will take responsibility for that, but not $700 worth. This is where they make all of their money. They take in no consideration for your thoughts, and do not compromise at all. When you move out, make sure the place is spotless and take pictures of everything when you move in! I've only interacted with maybe three people that work there that were friendly and helpful, some of the others are rude and unprofessional. Long story short, I do not recommend these properties. Save your money, and move somewhere else. read more

I've broken down my review into 4 main parts: moving in, moving out, amenities and services, and management. Moving In: Moving in the right way is incredibly important for making your life easier. Before you move any furniture in, make sure to take photos/videos of EVERYTHING. Nail hole in the wall? Take a picture. Washing machine makes a funny noise? Take a video. satellite dish on the roof? Take a picture. You are susceptible to being charged for anything and everything that is wrong with the house if you do not document it accordingly, even if it's a satellite dish left behind by the previous tenets. Make sure you mark down every door crack, chip in the windows, whatever. The more you document, the easier your life will be. Amenities and Services: Jacob's provides minimal lawn care to keep things looking decent and will take care of most maintenance requests with promptness according to their severity i.e. if you have a window that needs to be replaced in the fall, it may take a few days, but if there's a massive flood from the dishwasher, they should be out there that day. Keep in mind that they DO NOT provide plowing for snow during the winter or garbage bins for moving out. Also, don't be afraid to go to management if they maintenance people cut corners or are too lazy to really fix anything. If you know there's a problem, keep bugging them until they actually fix it. Management: Jacob's management is pretty friendly until your rent is late or it's time to move out. They're pretty hard-nosed when it comes to late payments and the like, but they can work with you if you give them a heads up. Don't expect miracles though. Moving Out: This is where Jacob's makes their money. They will send you a packet itemizing what you need to fix/buy before you move out. This list is what they will charge you if you fail to have these items in working order, and they mark things up big. $12 per drip pan for the stove (a full set is $10 + tax), $20 for a drain stopper, etc. If you don't clean the blinds thoroughly, they will throw out the old ones and buy new ones, charging you for it. They will force you to choose from their list of approved carpet cleaners. If you choose another company to do it, they will redo it and charge you for it, so it's best to just let them handle it and take the hit on your deposit. Be warned: Our neighbors had a crazy roommate that pissed all over the floors and screwed up the house pretty bad, and they were charged about $2000 over their security deposit, meaning they lost their deposit and still had to cough up 2 grand. All in all, Jacob's has nice places to live, but they aren't worth the hassle or money to live there. I'd look elsewhere. read more

These guys are here to screw college kids, making up fraudulent "damages" and ensuring long delays to getting returns on your security deposits. Its cheap place, with management that is out of office every other day. They don't give you 24 hr notice when the come to look at rented property (which is listed in the lease). They give you the runaround when you try to get your deposit back. Its a shoddy place, spend a little extra and live it a better place that's not going to try and screw every dime out of your pocket. 0/10 would NEVER recommend. read more

They are the rudest most uncooperative company I have ever spoken with. They do not care about the tenants at all only the the money. If you end your lease early and pay the remaining rent charges they make you keep the utilities on. If you disconnect the utilities they turn them in and bill you not only for the usage but for them sending you a bill. As for customer service don't hold your breath for a return call from them. Ida is the rudest person in the office so far that I have spoken with. They need to all take a class for customer service 7/6/18. Still have never received a call back from Jacobs. I called 3 weeks ago again to speak to Amanda Jacobs who obviously out of the 4 people that work there should be responsive to clients since she is a owner, Still has not called me back. They told me she was working on a deadline and would get back to me when she was done hahahaha they are the most unprofessional real estate management company I have ever seen. (I have been working for a real estate management company for 30 years longer than the owner of Jacobs has been in business and we return every phone call within the same day deadline or not). Stay far away from them my daughter lived in the apartment for 6 months and had to leave to come back to NY for unforeseen circumstances they did not work with her at all except to try and re rent the unit at a higher rent price then the area is worth. Needless to say they couldn't get it re rented and still haven't even though the lease is up. They charged her for re painting carpet cleaning and cleaning of apartment when it didn't need anything just to get more money. Claiming there was scratches on walls from the furniture not when she left and we have pictures but since they don't call you back you can't tell them anything. All rent and utilities have been being paid on time since she left 5 months ago most people would have just left and not paid anything and just let them catch you if they can. So even if you do do the right thing it doesn't matter. So if you have to break your lease with them don't pay let them try and catch you it will cost them money to try 8/17/18 Just received check back from rent security gave them $1500 and they returned $74.64 what a joke this company is. Lived there for 6 months paid rent for 11 months and that's what they return they have got to be kidding. Charged $70 for missing keys when we gave them the keys $100 for unreturned garage door opener when we never received it. $25 for lightbulbs $40 for drip pans and $900 for painting when we moved in it wasn't painted so why paint now 3 blinds at $115 cleaning fee $300 carpet cleaning $155. And still haven't received a call back from the owner of the company Amanda Jacobs that the longest deadline I've ever heard of. All I have to say if your reading this they take advantage of the young people that rent from them find somewhere else to rent they are rude and unprofessional stay away from Jacobs. Glad we are done with them but I will call tomorrow and tell them they still owe my daughter money for the keys and remote I'm sure I won't get anywhere with them and she can chalk it up to lesson learned and hopefully Karma will find the Jacobs management employees. read more

This is the first review I've ever written on anything. It was that bad. We stayed at the Juniper Dr properties. First, the first night we moved in, we had mice all up in the kitchen. It took them a week to get someone to come to our house, and all that person did was leave some poison traps. Then, they threatened to send their lawyers after us. They claimed we hadn't paid rent since moving in and were going to take us to court. We had paid every single penny of the rent that was due and the security deposit. After pleading our case for a little, they finally found out that they had messed up, and it was the previous renters they needed to collect from. Needless to say, its not fun having the people you are renting from threaten to send their lawyers after you with no probable cause. You would think they would make sure before that threat Finally, listen to these other reviews. When you move out, they charge you for EVERYTHING. They give you around a $500 credit for wear and tear, but then they charge you $875 for painting labor and $250 for that paint. No matter how good of shape you keep the place all year, or how hard you clean it, expect to owe them money after you leave. You will never see that deposit again. I will never recommend this to anybody. If you are looking for a place in this area, just go across the street to KPO properties. Its cheaper and they treat you right. read more

I have absolutely hated my experience with Jacobs Property Management. They are completely unprofessional when it comes to payments with college students. They are very manipulative on how they communicate payments, especially with utilities owed to the city. All of the houses are totally unkept and would definitely not pass inspection. They have terrible customer service; the people I have dealt with are totally rude. I would never rent from them again, nor would I suggest anyone to do the same. read more

We've been working with Jacobs Property Management for over a year now and are so happy with their service. They respond promptly to emails, are always pleasant and helpful and Caryn is wonderful to work with. Would highly recommend them, we just renewed our lease we love our place so much. Thanks for your awesome service! read more

I affectionately refer to them as my "slumlord". They mistreat college students. Your security deposit is as good as gone, they will nickel and dime you. The staff are rude and unhelpful when you call. Maintenance is slow or nonexistent, depending on if they can charge you. read more

This group especially Claire is terrible to deal with. They take advantage of their college students financially. Claire is rude, condescending and uncompromising. Parents when renting for your college student STAY AWAY from this place. read more

My husband and I, who are working professionals, rented with them for a year, and at move out they charged us for every cheap fixture, painting, power washing, and cleaning. Our pre check in list made it clear that the home was in rough shape with cracks, water damage, chips, stains, all in all a dirty home. Upon move out, not only did they keep that $1500 deposit, they charged us $1000 for their shitty place. After writing them a rebuttal and talking with Amanda the manager, we received a letter than said "These charges will remain the same." DO NOT RENT FROM THIS COMPANY! THEY TAKE ADVANTAGE OF THEIR TENANTS! read more

We rent currently a duplex on W Bethany Dr , Jacob Property decided not to re sign a lease with us this past Feb. due to being late payers , we could never get ahead because of the shit load of late fees sometimes we had to pay $800-1000 a month, when our rent is $675 a month due to late fees , when moving in we asked about the area and she told us she couldn't tell us due to some law , We have had shootings and someone broke into our car and back door, they won't work with you at all to get a different rent due date and that was denied. I could go on and on about how we tried to ask them to work with us and they say that their best interest remains in the landlord not the tenant. They always got the large sums of money even though we couldn't always afford it. I have read through reviews about the deposit looks like I shouldn't even bother cleaning because they are going to take all they can get anyway. Now it's time for showing the duplex that I'm currently still living in. They never give us 24 hour notice. Say they are coming at 11am and show up at 12 in the afternoon saying sorry we had other houses before this one like I'm suppose to care. PLEASE STAY AWAY FROM JACOB PROPERTY!!! It's going to be hard to re rent because of our rental history with this company due to the late fees and no grace period! Save your self and find someone who will to work with you and your family if you have one. This is a true story ! read more

We just moved my daughter in one of the Townhouses and so far we have been very impressed with quick response from the management staff and office. The place had a few things that needed taken care of and Jacobs responded immediately. I know people tend to write about all the negative things that go wrong so I wanted to add a positive review and let everyone know that Jacobs Realty has been great to deal with so far! :) read more

I rented from Jacobs Realty for 3 years and 2 different properties. If you don't mind to lose your deposit and have to pay more for wear & tear of the property at the end of your lease then this is the place for you. They are very demanding and they do not work with you in any way if you plan to quit leasing from them. I have rented properties for 12 years and they were the worse - before Jacobs I did not have any issues with getting my deposit back. I was not happy with this company and do not recommend them at all. After I moved out they charged me for several things that they didn't have itemized or a legit receipt for. I am very displeased with them and take my advice and go elsewhere to rent property!! read more

I haven't even been here a month and I am not impressed with this management. The place was filthy when my boyfriend moved in and after he cleaned it from top to bottom, we heard from many maintenance and other crews that came by that the previous tenants were dirty. Why Jacobs did not do a thorough clean before new tenants arrived is beyond me, and unacceptable. They also did not check any of the major appliances before we moved in because we have had nothing but issues. Our dryer vent had not been cleaned so someone had to come out and do that, our refrigerator died so that had to be replaced, a pipe was busted and when repaired, took three phone calls to get them to clean the mess left behind, and when our air conditioner had issues on a 90 degree Saturday, we were told the request could not be put in until Monday morning unless we would like to pay the $100 dollars to get the crew out the same day. For paying almost $1000 in rent each month, on time, you'd think they'd do us that courtesy, but instead told us we should be glad we weren't having 100+ degree weather and to hang out at the mall or library if it got too hot. Yes, we'll take our dogs there too. We also have a cracked window that they have been told about numerous times, verbally and in writing, and that does not appear will ever be fixed. The filth, lack of response, and attitude makes this management company sub-par. I would not recommend them, ever. read more

We just got finished with our one year lease through Jacobs and as one review states here, they start off really well. We were newly weds and needed a small place for a year while we got on our feet and stable. When we started off it was very pleasant. Showing the place went smooth and they were nice when we signed they are very pleasant as well. But once we got moved in things just really went down hill. Every time we needed maintenance work it took several days. Our washing machine was down for about a week and our A/C unit quit during one of the hottest stretches of August last year and they told us it would be a few days before they could get someone out. Well I took care of it myself and got it up and running. But since we were pleased with the face to face interactions we had we started to look for a bigger free standing house and wanted to stay with Jacobs..... at first. We found several houses that we liked the house and area so we scheduled viewings. We fell in love with one and said we wanted to go apply and sign for it. Well the guy showing it (I wont mention names) said that since it was mid day on a Friday to just come on Monday morning because we were the only people interested at the time. SO we waited and went on Monday to drop off the applications and sign the new lease. We got a phone call about 2 hours later that said someone had come and signed already. If we had went on the Friday before we would have gotten it. That tells me that the office folks and field folks are not at all on the page. That happened 3 times to us! After that we decided to rent from a private party that we knew. At the end of our lease about a month out we needed some maintenance work done. The sink had cracked, the screen had been ripped out of the screen door by a large gust of wind and a couple other small items. Well first off, it took over a week for anyone to acknowledge the request then the guy said he could replace the basin on the sink so he went to do that. Then called and said he couldn't so he ordered a whole new vanity. Well that took another week. The day he came in to install it he was in and out 3 times and he left the door propped open the whole time with our A/C running. Once that issue was resolved he didn't fix the screen so I submitted another one and it was finally fixed. The last thing that really just rubbed me the wrong way, we got a bill for all the maintenance work a few days before we moved when it shouldn't have been on us at all. Our move out date was nearly a month ago now and we still have not seen hide nor hair of the deposit (almost 3 months rent) nor have we got a billing statement on what was taken out of it and for what. We actually haven't heard a word from them at all. Very unprofessional. read more

No one should rent from Jabobs Realty. When we moved into this apartment it was filthy and gross; stains and burn marks on the carpet. The linoleum old and stained. When we moved out we left this place spotless; much cleaner than when we moved in. We were expecting our full deposit back of 840.00 plus a credit of 420.00 from an extra rental payment my mom sent. Instead they are trying to keep the 1260.00 plus charge us an additional 401.00 for replacing the carpet in the apartment, cleaning the carpet, painting the walls, removal of a satellite dish that is our neighbors (we had Mediacom cable), 50.00 for a screen that was missing when we moved in, 50.00 power wash the garage floor, 125.00 cleaning fee, and replace mini blinds. All of these things we listed as issues on the Move-In checklist. Then they send this threatening letter if we not send the additional 401.00 by July 24th they will send it to a collection agency for the balance due and it will be reported to three major credit bureaus. We always paid our rent on time and kept the place spotless and this is what you get in return. Jacobs is a fraud. So tell everyone to stay away from Jacobs Realty. If anyone else reads this and has had similar experience file a complaint with the Attorney General's office for fraud and Mo Better Business Bureau.This is so wrong on so many levels and is landlord bullying. read more