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    Jacqueline M Thomas

    5.0 (1 review)

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    1 year ago

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    Law Offices of Kenneth Hiller

    Law Offices of Kenneth Hiller

    (5 reviews)

    Cascade District, Center City

    At first, I was grateful for this firm. I was approved for disability benefits because of their…read morehelp. Recently, I was concerned about the Continuing Disability Reviews and I reached out to them. The contract agreement we signed back in the beginning stated that they would also assist with CDRs and I was told to contact the office immediately upon receiving a CDR. Apparently, since then, their policy has changed and they no longer assist with CDRs. No one notified me of the change. No one notified me that the contract agreement was altered to fit their preferences/policy changes. No one notified me of anything until I reached out with questions and was told they wouldn't help me with it. I'm livid, feel lied to and am so disappointed. It's completely unacceptable.

    My experience with this firm was deeply disappointing due to significant customer service and…read morecommunication failures--both during litigation and after the cases were resolved. Despite entrusting the firm with three cases and providing two additional referrals, communication was consistently poor. Obtaining even the most basic updates--particularly regarding my son's benefits award--required repeated follow-ups, extensive time, and unnecessary aggravation. In the end, my concerns were never adequately addressed. A law firm's responsibility does not end when a case is litigated. Ongoing communication, clarity, and client support are essential. Unfortunately, that standard was not met here. Based on my experience, I recommend that prospective clients carefully consider other firms that prioritize responsiveness, transparency, and professional client service.

    Jacqueline M Thomas - personal_injury - Updated September 2026

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