Cathy and her team went above and beyond! She was able to find me the best policy and explained…read moreeverything in detail. Not only was she detail-oriented but incredibly friendly. Highly recommend!

Terrible. You most likely won't talk to your agent or hear from her until you tell them you have…read morean attorney. Your claims won't be paid properly and emails will go unanswered unless it is to benefit them. That was my experience. This is how you will be treated after being a loyal customer for over 10 yrs. They are the laughing stock of the insurance world. It really made me sad o be treated so poorly after all these years.

This agency has been fantastic to work with. Fast response in handling our claims. This agency is…read morehandling our auto, home and rental insurance and has done an excellent and professional job!

First time client. Excellent attention to detail at a reasonable price. Laurie is wonderful. Will…read moredefinitely be back next year.

this place is terrible I deposited 2payroll check on last Thursday and here we are 8 days later…read morestill no access to my money.tellers can't tell me why so I called customer service and the woman that is obviously from another country couldn't tell me anything either so I guess I have to wait to even close my account since I assume it would take even more time to get my money.apparently when they say you'll have your money Friday April 17 they mean it will release on Friday the 17th at 11:59 pm so they can get interest I guess

After not finding what I needed at other banks I decided to stop in and see what Fifth Third had to…read moreoffer and I was not disappointed. The location has a drive thru, ATM, and a lobby. The bank is not a stand alone building but a part of a modern, multiuse facility. There were spots for 2-3 tellers inside and two offices for loans, accounts, and business banking. As a chain, they have branches and ATMs all over the United States which is a positive for people who live, travel, and work in multiple states. I was greeted quickly when I walked in by the teller and the branch manager. After telling them what I needed I worked with Grace, their personal banker, to set up a new account. She went over all the options for different accounts, had literature prepared I could take with me, and answered all my questions. She was organized, professional, efficient, extremely personable, and polite. It took less than 20 minutes to get everything set up. I was able to make my first deposit the same day I opened my account, set up direct deposit, and was on my way with a smile on my face from a great experience. Overall they made a great first impression on me and I look forward to being their customer in the future. I would recommend them to anyone looking for a bank in NE Indiana.