My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

Cory is god sent. In an emergency situation he was able to save us to get back home when my tire…read morewas flat. We seriously had no hope. On a Sunday, every place closed and he was willing to stay a couple extra minutes late to help us. We could not be more grateful and thankful to him. Thank you so much again Cory.

I would do lower if I could......where to begin....new to the state of NH...regsitered my car - and…read moreneeded an inspection. Sounds easy enough. I was just inspected a few months ago in RI - have always brought my car to the dealer for all servicing and have followed the recommended schedule from Subaru and have done every suggested item my dealer has suggested. I was just at the dealer for 4 new tires (recommended) a wheel alignment, and oil service. I'm assuming the inspection will be a lay-up. Not so fast. The expertise here noted some movement in the rear right suspension - and for $750 they'd be happy to fix it. Having just had the car looked at - and no such problem noted - I opted to go back to my dealer with what they folks at VIP cited. I asked them to fix if there was a problem. My dealer called me and said - we don't mind fixing something that is broke - but you don't have any problems with your rear right suspension. I asked that to be put in writing - they said no problem. I called VIP and informed them. They asked to see it in writing and then I would be issued my inspection sticker. I had to schedule a new appointment fot this meeting - and when I arrived - lo and behold - my Subaru authorized dealer's written word was not acceptable. I had an authorized Subaru dealer with certified subaru mechanics review the car. They stated in writing that the car met all Subaru requirements and there was no excessive wear in any of the suspension. I presented this paper to them. Nope, not good enough - they know better. They imply in words and actions that they know Subaru standards better than a subaru dealer and their certified mechanics. They suggest I find another dealer - a not so nice man in beard just about threatened me and stormed off when I stated they went back on their word. Well - I am opting for a different place to complete the inspection. I will never, ever, ever recommend this place to anyone. In fact - I will go out of my way to share this experience with anyone and everyone. You can't fix dumb - and then toss in stubborn and ignorant. Best of luck to anyone who goes to this place.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

When we needed new tires for our pickup truck, Martin's provided exceptional and professional…read moreservice at a very fair price. I highly recommend using them for your auto maintenance needs.

Had an emergency during a vacation week. I reached out and left a message on a Sunday and the…read moreowner called me back within an hour. They fixed my Jeep quickly and didn't crush me on the price. The owner and his wife were super friendly and we could not be more appreciative of the effort and service! Thank you

When I took my car there to get fixed it took two weeks and then after they put the new parts in…read morethey never greased the ball joints and over torqued it! My car hasn't been the same since and now costing me more money to fix the problem they should've done correctly

Not from the area, while on vacation I had to get my annual state inspection. They had great…read moreservice and got me right in. Super friendly service. While waiting in the waiting room, I overheard an employee sticking up for one of their customers regarding a price quote he got from what sounded like a part distributor. The distributor wanted to pass on a significant price increase for shipping to the customer. The Forrest Howes' employee was respectfully pushing back and felt this was not right for the customer and the distributor should not do this as he was previously quoted a lesser price. I couldn't tell the details of the conversation, but it just made me feel like the place could be trusted and had integrity. It's always nice to see a business truly value their customers. It was reassuring to witness as I'm not from the area and needed a mechanic.

I took my Nissan in on very short notice to be repaired, and they took me in when multiple other…read moreshops couldn't find a spot for me. Their service was impeccable and they were very kind to me. The repairs were also very cheap and they explained every charge on my repair nicely. I would highly recommend this place for anyone needing repairs in the Windham area!

I've had great luck with this auto shop. Ez in , ez out. I…read morehave to comment on the guy Eric whom bashed this place because his wife's car brakes where , in his words " "at the limit" and should have had a sticker. All I could think was , this guy doesn't like his wife very much. Good brakes are not only important to this guys wife ( I hope) but everyone else on the road. Hats off to the mechanic that refused to let this cheap skates wife drive a car that within a thousand miles would be a hazard to all of us. I hope he realizes that this is a professional shop with professional standards that prides itself on quality work for the long run ( not just a thousand miles). Long time customer, John Coyne

My truck broke down on a backroad in Temple, called these guys up and they picked me up from the…read moremotel within an hour, great service, fair pricing, great salt of the earth family business, highly recommend them.

Very honest, they do work reasonable and he's a veteran. Had tires put on a vehicle very reasonable…read morerates

So my car was in VIP for a routine state inspection, and they called me in gravely to show me…read moresomething about it. Supposedly one tire was sticky, not rotating properly. It had been driving fine. I couldn't see anything wrong. I had this sinking feeling, and worried about greedy mechanics conning a gullible vehicle owner into unnecessary work to get the sticker. Nope! That's not what happened! They did half an hour of extra work to fix the problem, and still charged me just $12.50, and stickered it. Takeaway: professionalism, generosity, great service. Yay VIP!

Car was running poorly so left it with them. Got a call stating that it needed a serpentine belt…read moreand idler arm pulley and needed my OK to make the needed repairs. I gave them the OK and then he added that the car had oil and transmission fluid leaks to be aware of. PIcked the car up when done and drove 4 miles down the road when steam and smoke bellowed from the hood. The radiator hose was blown. Had it towed back to VIP and next day they said engine was fried. Brad claimed he had warned me of radiator leak, which he never mentioned, and would make no sense to spend nearly $500 on other repairs and ignore a radiator leak. Called corporate office to complain and they said they would get back to me.. Never heard from them and now I have no car.

I made an appointment to have my tires rotated that I purchased at the Scarborough location. I…read morecalled to see if they were not busy could if bring my car in at 2pm Vs 3pm and Jordan said sure. I arrived promptly at 2pm and by 2;45Pm i was still looking at my car the parking lot. I asked Jordan why he told me to come in early because I could have worked from home and just bought my car in at 3pm as planned . He blew up, walked into the garage and starting swearing and that he would just push some through, it was the busiest part of the FU$#%king day, etc. The reason I was upset is that I called first to check their schedule. My tires cost almost 2k ( Continental high Performance) . I WILL NEVER EVER BUY TIRES OR HAVE MY CAR SERVICED BY THIS COMPANY AGAIN!!!

Jordan and the team are fantastic. They made me feel like they really cared and wanted to help me…read morefix my car in the most cost effective way possible. I would definitely recommend Sullivan tire to my friends, but also I remain a loyal customer because of the quality service they provide.

Dans is a joke. If he has a personal issue with you he will do you dirty and lie to you.. He has…read morelied to me and put my Safety at Risk. Let alone knows how to play the system. Never gave me any paperwork. Thought he was doing what needed to be done. Put trust in him. Why did he never provide me with paperwork. Well if there is no paper trail the customer gets screwed. Safety is my number 1 priority and he put that at risk. 7 times he had my car. 7 times i mentioned my brakes, every single time. There is nothing wrong with them, more than likely brake dust. I believed him. Why wouldn't i. My brakes have been down to metal since day one of him having it.. Very Disturbing Behavior!!​

This guy is the best I found in rumford he is very knowledgeable about cars and if he don't do the…read morework he know where to send you to. Give him a try