I had an extremely poor experience with the Rolex Service Center in Beverly Hills last year. I had…read moretaken my Submariner, which I've owned for nearly 40 years, in for service and when it was returned it wouldn't run for more than an hour or two at a time. The only good thing the service center did was suggest I take the watch to Wickersham which would then so it to the Dallas service center for repair. I was given a 5 week estimate. While it was gone I asked them to order a spare link for the bracelet. 5 weeks later, almost to the day I received a call that the watch was back and ready for pickup. I picked it up the next day but found they had forgotten to order the spare link. They apologized and said it would take a week or so to arrive. True to their word a second time the link showed up a week later. I went to collect it, got there just as they were closing, but they were ready going, installed the link and refused payment saying it was the least they could do for ask the problems I'd experienced. 7 months later the watch is still keeping perfect time. I will never take a watch anywhere else, nor will I buy another watch elsewhere.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted