Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.

I've had my BuenoSpa hot tub for over 2 years now. The tub itself is great. However, I've had a few…read moreexperiences with the company which have really shaken my faith in the brand. First, I needed to get a few replacement parts. A diverter handle broke as did an air regulator grip. I am under warranty and tried to get warranty service to fix the parts. However, I ran into some issues. First, they never answer the phone. I mean, workdays, morning, afternoon, evening. Never. I must have called 10 times and never got a live human. Until, I finally got one. It sounded like I woke him up from a nap. I started to explain my issue and 5 seconds in, he hung up on me. I was like, bro what??? I called back again and got no answer. I'm like, what kind of company am I dealing with?? So rather than go through this folly again, I decided to just buy the parts in their online store. This was about 3 months ago. I place the order, got the 2 parts I wanted plus an extra one, it was like $70 with shipping. Got an email confirmation that it was received and then nothing. Three months without tracking, an update, nothing. I reached out to their support email and yes, I called one more time, but got no answer or reply. Out of the blue, a package shows up from Hungary, where their parent company Wellis is. It's the parts! Well actually, I should say it's "the part" as only 1 of 3 items was in there. No explanation as to why it's 1 of 3, no explanation if the other parts are on the way. At that point I just decided to charge back the the missing items and be done with it. However, this entire thing got me a bit concerned about what will happen if I need major warranty service. BuenoSpa has not given me the feeling that they're reliable should something come up. So I am changing my review from 4 stars and recommended to 1 star and not recommended, simply because of their horrendous customer service. It's really a shame too because the hot tubs are great. They're just ruining the brand with their lack of customer service.

Purchased the Jersey hot tub 2 years ago and in November of 2025 started having issues with it. To…read moredate we have had to replace all major components on the hot tub. We purchased the pump and was told we would be reimbursed for parts which I have proof of the email stating this and instead if being reimbursed they sent us another pump. We also purchased the heater that never was reimbursed. The hot tub control panel they sent was also bad. We ended up getting rid of the hot tub as it was costing us more money in labor and repairs. All this was going on right before the 2 year warranty ran out on parts. They never once gave us any other options to replace or refund. Will never recommend or purchase from these people again.

Quick response. Assessed the situation quickly and completely repaired. Very knowledgeable and…read moreexperienced. I would give more than 5 stars if possible.

As an HVAC technician, I am very particular about contractors. It is hard to find reliable,…read moreresponsible, and professional contractors to work at my home. My pool had a very bad leak for many months. All the other repair services wanted hundreds just to find the leaks, then thousands to repair them. Matt came out with all the required equipment; sonar, extended underwater diving, and pressure testing equipment. Luckily the pressure testing was not needed. He found leaks under the two main drains. He sealed the leaks and replaced one main drain cover. He sealed the gaps around the spillover from the spa. He replaced all the spa jets. He replaced the bubbler jet. He installed two Caretaker Jets that I gave him. He spent over five hours working with no break and charged me a reasonable amount for all the work. If you have a pool leak anywhere near Hollywood Florida, call him.

Had a pool pump that needed replacing and was on a tight schedule. Lissy handled all my problems…read moreand had a new pool pump installed by the weekend. The technician was neat and well trained. My new pump is up and running perfectly. I highly recommend Pool Pump Services and will use them again in the future.

I just had a great experience with Pool Depot Services. I had an issue with my heater and…read moretemperature sensor. They scheduled a tech right away, and the visit was on-time, quick and super professional. They were very honest and did their best to solve my problem with the lowest cost possible. I would definitely recommend them.

This guy is horrible. If you want your pool messed up hire this guy. His service has cost me two…read morebad airbnb reviews. When you text him he just blows it off.

Franco knows his trade well showed up on time and got me then information I needed to get my pool…read morefixed.

stay away from this company, scammer, they take your money never finished the job and don't even…read moreanswer the phone. we felt robbed from this company never hap before to us. reporting them so i doesn't happen to others.

From the owner: Your Hollywood, FL swimming pool and spa should be cleaned and maintenance weekly if not daily, why…read morenot allow City Pool Services to give your pool the proper treatment to ensure that you will enjoy as much as the first day you moved in. City Pool Services will not only make sure your pump and pool systems are efficient, we will also look into saltwater systems to prevent green hair and red eyes from ever occurring. We have your best interests in mind and will advise you on the proper plan for you pool and spa. City Pool Services is your #1 repair company for all things pool and spa. We specialize in pool heater and spa heater repair and service. If your current heater is getting old and inefficient, we can replace it with a state of the art model that will save you money and add day or weeks to your swimming season. The same is true for pool pumps, spa pumps and also filtration systems. As residents in Aventura, FL know, these things wear down over time and the best option is to consult a professional from City Pool Services. We can arrive at your property on the same day you call us, so if you have an issue with your pool please call now.