We recently had to have one of our Heat Pumps / Air Handlers replaced. I just wanted to commend the…read morestaff and service techs at Mansfield Brothers for their professionalism and politeness across the board. They were more than willing to take all the time we wanted to explain what was going on, talk options, and answer any questions we had, no matter, probably, how simple.

First class service. HVAC contract service performed today by Tech: Jay. Outstanding,…read more professional, informative, efficient. Very refreshing to experience a contractor who clearly looks to satisfy customers by providing quality services.

Just used Kenny Fowler Heating & Air to replace my hvac system. I could not be more pleased with…read morethe results!! From the first phone call on a holiday weekend until completion of their installation I was treated with respect and courtesy. They went above and beyond to help me. Chris was phenomenal and the team that replaced my unit was simply the best. Way to go guys!! You have a loyal customer for life!!

Hands down best HVAC company in Wilmington! We had to get a completely new unit. They were fast,…read morehelpful, knowledgeable and very trustworthy. Plus, the price felt very fair. Other companies quoted us way more and didn't take the time to get to know our situation the way Chris did. We'll only use this company from now on!

Our AC at our rental house went out Saturday Memorial Day weekend. We had tenants there and it was…read more89 degrees. Weikle's actually answered the call and Tim came by that afternoon. He got it running to get us by for the weekend but it had to be replaced. Jake came on Tuesday and gave us an estimate. Patrick and Frank replaced it the next day. They were excellent. I had called 5 other companies that advertise 24/7 service but none of them responded to my messages. I would strongly recommend Weikle's Hometown Heating and Air.

PAID $1,046 FOR AN INCOMPLETE DIAGNOSIS AND A REPAIR THAT DID NOT RESOLVE MY ORIGINAL COMPLAINT --…read moreREQUESTING A FULL REFUND I contacted Weikle's Hometown Heating and Air based on their advertised commitment to "trustworthy solutions," "honest pricing," and building lasting customer relationships without pressuring customers into unnecessary purchases. While the technicians were professional, punctual, and courteous, the overall diagnosis, communication, and follow-through fell well short of those promises -- and well short of what you'd expect from a company that advertises building lasting customer relationships. Most notably, after the unsuccessful repair, I received no response to multiple follow-up messages for 10 days--from July 17 through July 27--and was only contacted after posting a public review. FIRST VISIT -- July 9 diagnosis My air conditioning system was running but unable to maintain the thermostat setting during the hottest parts of the day. The downstairs temperature would rise approximately 2 degrees above the set point, and the upstairs approximately 6 degrees, before recovering overnight. After paying a $146 diagnostic fee, I was told the issue was a failed filter drier. I authorized a $900 repair, which included enrollment in their Maintenance Club membership . THE REPAIR DID NOT RESOLVE THE ISSUE The repair was performed on July 15. Within 24 hours, on July 16, the system was exhibiting the same symptoms as before. I reported this on July 16 and was told a technician would return on Friday, July 17 SECOND VISIT -- July 17 July 17 -- The owner David returns. Rather than treating this as a warranty callback, he delivers a new diagnosis: a failed evaporator coil -- a pre-existing condition that should have been caught before any repair was authorized. He provides two estimates: approximately $1,800 for coil replacement, or approximately $13,000 for full system replacement. Because the system had already been opened and refrigerant recovered on July 15, the question arises whether this could have been identified before the $900 repair was authorized -- making it twice as expensive by requiring two separate rounds of nitrogen testing, brazing the connections, pulling a vacuum, and recharging the system. Technician David placed cardboard in the upstairs return filter vent to block it off and shut off the upstairs zone thermostat. This was not a repair, but rather an attempt to force more air downstairs to compensate for the system still not cooling adequately. This was the last thing he did before leaving, with the system left in that modified state. LACK OF FOLLOW-UP COMMUNICATION After the second visit, I sent multiple follow-up messages and received no response for 10 days--from July 17 through July 27. I was only contacted after posting a public review. As a Maintenance Club member, I expected far better communication. The lack of response left me no choice but to seek a second opinion. SECOND OPINION -- July 23 I contacted A+ Heating and Air for a second opinion. They inspected the system, found it operating normally, and recommended no additional work. They explained that the symptoms may have been related to the period of extreme heat, which can place added demand on a builder-grade residential system, and that a five-year-old unit would not normally be considered near the end of its expected service life. Their findings left me questioning whether the original repair addressed my original complaint. THE BOTTOM LINE I paid $146 for a diagnostic that did not lead to a repair resolving my original problem, and $900 for a repair that failed to correct the issue I called about. I have paid a total of $1,046, and the second opinion concluded that no additional repair was needed. I am no longer a customer and am not seeking credit toward future work. I am requesting a full refund of the $1,046 I paid for what I believe was an incomplete diagnosis and a repair that did not address my original complaint. ADVICE TO FUTURE CUSTOMERS I strongly recommend looking elsewhere if you need repairs. I encourage anyone considering major HVAC repairs to request a complete written diagnosis before authorizing work. Ask what testing has been performed to rule out other possible causes, clarify what happens if the initial repair does not resolve the original complaint, and request that any warranty, refund, credit, or follow-up policies be provided in writing before approving the repair.

I had my AC scheduled for maintenance, The cost for that, after 9 years of no maintenance was very…read morereasonable, and the AC tech., Brandon-a great guy explained everything very well. Following that I had a problem with my thermostat. They came back, after hours, and Brandon worked about two additional hours, they replaced two thermostats that were corroded and did so at NO CHARGE. I've never had service like this before. A great company and great people work for them. I highly recommend them

The techs are all great, the office staff is so kind and quick to help! Would never recommend any…read moreone else!

Slow to finish a job. Installed inferior gas converter which had to be replaced 3 years later and…read moreincorrect pipe configuration and improper venting

Never use this company, I had them come out to move a refrigeration line, they camem took my…read morefreon and never came back to re-install, they don't return phone calls, never answer the phone, don't come when they say the will. Never use this company.

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

They replaced two units for us, from the initial quote, to the installation to the final…read moreinspection, they were outstanding. No issues, highly recommended.

THE. BEST. EVER. I can't recommend this company enough. We had a unit installed a year ago and…read moredue to recent storms and likely construction, there was damage to the outside unit. We noticed it wasn't cooling. In a panic as it's a 4th of July holiday weekend, as well as it being a Sunday, we didn't think we'd get the help we needed prior to our Airbnb guests. We call leaving a message. 10 minutes later we get a return call saying he's on his way. The owner arrives 5 minutes later. Our unit is fixed within 15 min. Under warranty, absolutely no cost. Y'all, in this day and age you're not going to find better service. If you need help with your hvac system this is the company to call.

Ian did a great job inspecting the plumbing in my home. He provided me information on other…read moreservices like water leak detection that I might be interested in along with the cost. I trust Odyssey Mechanical to provide quality service!

From my personal experience-I cannot recommend this company for plumbing, electrical or HVAC…read more High employee turnover, lack of concern by project management to resolve issues or fix mistakes, multiple failed inspections. Plus, "On-call" plumbing and new HVAC emergencies were fixed by myself twice.