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    James Bynum

    5.0 (6 reviews)
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    Updated 2 months ago

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    Institute for Orthopaedic Surgery & Sports Medicine

    Institute for Orthopaedic Surgery & Sports Medicine

    1.7(10 reviews)
    1.0 mi

    try to reschedule my surgery with enough notice. First time I went in person. They told me the…read moreschedule call me didn't get that call. Second time I went and told him my situation. They said they have someone call me again. They called and left the number. try call back that number you can get a hold of nobody. You can never get a hold of nobody. I've used the numbers multiple times it's always a message system almost 2 weeks in I called and punch in a different request on the system to get a hold of somebody try to explain my situation they tried to direct me to the same number. I told them no one answers no one replies. They told me that that wasn't right of them that they will call them directly and let them know what the responsibility of their office is with the patients I ended up canceling my surgery and all of a sudden I get a call within three days after that cancellation to reschedule my surgery I'm gonna pass and the office manager is condescending and rude tone

    I just want to affirm the poor service at this office as documented by others here. First of all,…read morethe automated phone system could not be worse. You can't talk to a person. I have left phone messages at the "general mailbox" on 3 occasions. I received one call back out of 3. The one call back involved a person who said she could not find me in her system, and otherwise could not help me. This is AFTER I've already seen a doctor, had X-rays, etc. I know it's difficult to get good help these days with the labor shortage. But it's so easy to have an effective automated phone system. I own a business myself, you just have to pay a little more money, work on the details and help to support your patients/clients. Let's get it together and improve folks!!

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    Institute for Orthopaedic Surgery & Sports Medicine

    James Bynum - orthopedists - Updated June 2026

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