1. James J. Terry Funeral Homes - Downingtown

    1. James J. Terry Funeral Homes - Downingtown

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    Downingtown, PA

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    James J. Terry Funeral Homes - Downingtown

    5.0 (6 reviews)
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    2 years ago

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    1 year ago

    Staff makes conversations surrounding death more comfortable and less stressful. Aswell as helpful with any questions asked!

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    Ask the Community - James J. Terry Funeral Homes - Downingtown

    Weaver Memorials

    Weaver Memorials

    1.0
    (2 reviews)

    Our experience with Weaver Memorials was beyond frustrating and, frankly, unacceptable…read more We worked directly with Madalyn Weaver throughout this process, and the lack of communication and follow-through was incredibly disappointing. We purchased a monument that was supposed to be delivered last August. That date came and went with zero communication. Not a call, not an email. We had to reach out ourselves on August 31 just to find out what was going on, and even then, no response. After following up again on October 29, we were told there was a manufacturing issue and the monument had been sent back to Vermont. A new delivery estimate of December was given. Once again, no proactive communication. On January 9, after yet another follow-up from us, we were told it would be received in two weeks and installed in early February. That came and went, again, with complete silence. We reached out March 20. No response. We went in person March 23. Still nothing. Called again March 25. Nothing. Only after repeated attempts did Madalyn finally call us back to say it had just been received and would be installed the following week. At every single step of this process, Weaver Memorials failed to communicate. We were forced to chase updates for months during an already difficult and emotional time. This is beyond poor service, it is a complete lack of professionalism and basic respect for the families they serve. When we asked about compensation for the excessive delays and lack of communication, we were told there was "no room" for it because of their costs. No accountability. No ownership. No effort to make things right. For a company that claims to operate with "Integrity, Honor & Respect," our experience reflected none of those values. I would strongly caution anyone considering Weaver Memorials. This was a deeply disappointing experience when we needed care, clarity, and compassion the most.

    Working with Weaver Memorials has been one of the most frustrating and disappointing experiences…read moreI've ever endured. I placed an order for my late father's headstone at their York location in December 2024. It took me time to work up the courage to get this done, but I chose to support a local, family-owned business, believing I would receive care and professionalism during such a sensitive time. Unfortunately, what I received was the complete opposite. From the very beginning, this process has been emotionally exhausting and filled with unprofessionalism. When I placed the order, I made it clear--multiple times--that the headstone needed to be flat due to cemetery regulations. This requirement had been discussed months earlier when I obtained a quote, and I reiterated it during my December visit. The employee I worked with assured me she would verify this with the cemetery before finalizing the order. She even consulted with her supervisor, who is part of the family that owns Weaver Memorials. Despite these assurances, I was contacted days later and told that the stone I purchased could not be placed in the cemetery. This happened even though I was explicitly promised verification beforehand. To make matters worse, instead of immediately correcting the mistake, the office attempted to upsell me on a more expensive stone in order to reduce my refund. I had to insist that the order be modified to a compliant flat headstone of the same material. I was repeatedly promised a refund within 3-5 business days, and an addendum to the order confirmed this. However, two weeks later, no refund had been issued. When I followed up in January 2025, I was told something completely different--that I would not receive the refund until the headstone was placed, which could take six months. This was a direct contradiction of their written promise and completely unacceptable. It left me feeling deceived, financially strained, and taken advantage of after I had already paid in full. For months, I emailed multiple people and made numerous calls, but received little to no response. By May, I still had no refund, and the headstone had not been placed. When I contacted them for an update, I was told they had been waiting on me to approve a sketch they had "supposedly" emailed. I had never received such an email or proof, and during those 5-6 months, no one followed up with me even once. Their negligence delayed both the placement of my father's headstone and my refund by another 6-8 weeks. Then, on August 4, 2025--my sister's death anniversary--I visited the cemetery and discovered my father's headstone (next to hers) had been placed without my knowledge. No one from Weaver Memorials contacted me to inform me it was installed, nor did they notify me that my refund would finally be processed. When I called, I was told it had been placed in mid-July, meaning weeks had gone by without any communication. Even then, I had to follow up twice more before my refund was finally issued. What makes this experience even more infuriating is that this seems to be a disturbing trend in this industry. When my sister passed 10 years ago, I faced similar problems with the ordering of her headstone--delays, lack of communication, and broken promises. To see the same unprofessional patterns repeating a decade later is deeply troubling and unacceptable. This entire ordeal has been unacceptable. Instead of easing a painful process, Weaver Memorials caused unnecessary emotional and financial hardship at one of the most vulnerable times in my life. Their repeated lack of professionalism, broken promises, failure to communicate, and outright negligence are inexcusable. I regret ever placing my trust in this company, and I would strongly caution anyone against doing the same.

    James J. Terry Funeral Homes - Downingtown - funeralservices - Updated July 2026

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