He is the top in his specialty and still CARES immensely. He is unbelievably down-to-earth and…read moreunaffected by his success. He is one of the good people who just so happens to be a top-rate doctor, too.

It's rare these days to find a doctor and staff this amazing! I had an emergency eye issue on a…read moreFriday with a severe infection , My optometrist sent him pictures, he squeezed me in and took great care of me!! He has the best bedside manner, gentle and kind and well as knowledgeable and explained everything about what was going on.. He made me feel comfortable and I would highly recommend this Dr . The front desk and nurses were friendly and so willing to help!!

I've been using this office for my eye checkup for contacts the last two years now and I absolutely…read morerecommend this office! The Doctor is super nice and friendly and professional, everyone working there are super helpful and friendly. Great experience!

This nice, affordable eye care clinic is conveniently located at the corner of Walnut Hill and…read moreMarsh. The staff is friendly and very professional. The interior of the waiting room is rather spartan; however, who cares? Typically, patients get in and out of the office rather quickly.

Unprofessional! Do not use this clinic. Dallas Cowboys should not let them advertise with this…read morecompany! They billed my insurance again even though the test were in the system. An employee said to do test again and bill insurance again. Expect a 5 hour wait for each visit. Rude staff and wanting you to get Lasik surgery. They do not care about you, only care about taking your money. Worst nightmare ever.

I guess I need to find a new eye care center. Normally there's a pretty lengthy weight in the…read morewaiting room but today I got a call and was told they are running an hour behind. I appreciated the heads up and said should I come an hour later? She said 45 minutes will be fine. Show up when she says to and after waiting another 45 minutes in the waiting room I ask how much longer only to be told another 20 minutes. Well I wasn't waiting around another 20 minutes only to be told another 20 minute. If you value your time don't choose Carter Eye Center

I needed new prescription sunglasses and this business was on the list of providers covered by my…read morevision insurance. It is not too far from my house so I decided to give them a try. The experience was very positive. Everyone, from the receptionist to the advisor for frames to the doctor were super nice. Dr. McClennan was very thorough and spent a lot of time getting to know my eye needs. The eye exam was comprehensive and I felt good about it. After the exam, there is an extensive selection of frames. An advisor helped my pick one that met my needs. I was happy with the selection. The only downside about this business is accessibility. It is nearly impossible to access if you are going west on Mockingbird. There is no U-turn sign at the Greenville stoplight so you have to turn left on Greenville and hope to be able to squeeze in a left turn into the parking lot. Going east on Mockingbird is much easier, although parking is tight no matter which direction you are going. Overall, I would recommend this business.

We have been coming here for some years and I have highly recommended Dr Chapman to many. However…read moresadly as others have commented below the front staff have a complete dissregard for how to treat patients and potential new patients. I have vision coverage via my place of employment but wanted to know what my supplemental coverage covered and asked the front staff to look into this from the time I booked my appointment a week prior to the time I came into the office for our appointment. I received a text from them stating our visit was covered so I called to ask about the discount and they told me that our visit was covered. At this point I figured I would again ask them when I came in for our appointment in person. So today when we came in I asked them again and the front ladies stated that they didn't check it (even though I asked them too)! So I asked them if they could check it because my daughter in law wanted to come in as a new patient. At this point they said we do not take that and I pulled up the discount site and showed them where Dr Chapman was at the TOP of the list of providers that accepted it. Then they both just looked away and acted as if they didn't care one bit! It's sad because Dr Chapman is great but with staff like this who do not seem to care one bit he just lost a potential new patient and quite possibly my family of five...

Dr. Milner is a well-rounded doctor. He's straight to the point, compassionate, and very…read moreknowledgeable. I'll be coming here for all my eye care needs.

New to this practice, was referred by my PCP. Dr. Sargent is awesome. He is so personable. Take…read moretime to explain everything. He did my eye surgery and I couldn't be happier!!

This is strictly for the receptionist "answering" calls on Thursday, July 10th. Everywhere I looked…read moreit said the office opened at 9am. I called NUMEROUS times between 9a and 10a and no one ever picked up. I called again at 10:05 and miraculously someone picked up. I let her know that the website, voicemail, everything says they open at 9. She said "oh yeah, I was here, saw your missed calls, wasn't able to make it to the phone. Sorry." Are you kidding me??? I called 6 times between 9-10, trying to get someone. She "couldn't make it to the phone"?? Wow. Not a good first impression. I wasn't able to get in today for an appt., and at this point I won't try again.

I used Dr. Stevenson many years ago and once I got Lasik eye surgery, I stopped going. So, fast…read moreforward to now, 2024, since I am getting older I decided to get my eyes checked out again. From the time I called for the appointment until finishing my visit, Dr Stevenson and staff has been wonderful to work with. If was very pleasant relaxed atmosphere. Dr Stevenson explain everything. I highly recommend Dr. Anne Stevenson for your eye care. Thank You Dr Stevenson.

Dr. Jacobs has been my eye doctor for almost 20 years and I highly recommend him. Due to covid his…read morefront office staff has changed on me but they are still wonderful & very helpful.

One of the most pleasant and informative doctor visits I've had in my life. The receptionist, whose…read morename I believe was Nancy, was incredibly friendly and personable. Dr. Jacob's was sharp as a tack, witty, and as genuine as they come. They performed all tests, educated me on the status of my vision impairment, and had me fitted with a GQ style pair of frames in an hour.

The receptionist was horribly rude…read more She could not figure out out Blue Cross Blue Shield insurance and asked if I would be ok being billed upfront. When i asked if i had a choice she said "yes would you like to keep your appointment " When I asked to speak to Dr I was told she was not in. If you have problems call her personal cell at 469-368-9525

This is my second year coming to this establishment for my annual eye exam. They are located at…read moreCostco, but NOT inside Costco. Their office is attached to the Costco building, but they are independently owned and operated. You do NOT need a Costco membership to use this optometrist. Anyone can use their services whether you have insurance or not. Both times, it was easy to make an appointment. First time we walked in after shopping at Costco and made appointments in person. I had time, so I saw them later the same day. My husband came back later in the week. On my second visit here a year later, I called and made an appointment on the phone. My information was already in the system, so it was quick to setup. They offer several types of eye tests. When filling out your paperwork, it clearly states which tests are offered and the cost for each. You indicate on your paperwork which tests you want. The test options are: 1) The field test (the one where you push a button every time you see a light flash on the screen 2) The puff test (the one where they blow a puff of air into your eye) 3) The digital imaging test (the one where they take a picture of the back of your eye to check on the health of the blood vessels) Even though my insurance only covers one of the tests, I get everything and pay out of pocket for the rest. The technician takes you through the above tests. You sit on a wheeled stool and slide to the left until you have visited each machine. After a short wait, you visit with the doctor to discuss your concerns. You will read the usual eye charts "EZOST" and do the "Which one is clearer, 1 or 2?" test. If you requested dilation of the eyes, the doctor will put the drops in and then you'll wait in the lobby for the solution to take affect. After awhile, you'll be called back in to go over your test results and do some more basic tests where the doctor will shine lights in your eyes to check your eye health and vision. I've seen two different doctors here. Both were very professional and answered my questions. Before leaving, you'll pay any amounts owed and receive print outs of distance and reading prescriptions as well as a receipt for the services rendered. The staff were kind enough to provide me with a pair of take home glasses (actually a piece of dark film that adheres to your face) to protect my eyes until the dilation wore off. There are no frames for sale here, so no high pressure sales. If you have a Costco membership, you can venture inside the building and pick and buy frames, but if you don't, you can take your prescription to any favorite retailer to get your preferred frames at a price that works for you. I appreciate the courtesy and professional service I receive here. They communicate everything clearly and in advance of service. There are no surprises in care or cost. This is a great optometrist office.