so I purchased early November and it's now pretty much April and I haven't heard anything from them. Then when I ask for my investment back they told me no! they can only refund if they don't get me contracts in time! do not invest!!!!! do not invest in this company this is a scam!! read more

I truly believe Jan Pro is a great company to partner with and build great business. As a business owner, What you put into your business is what you get out. I really appreciate the professionalism and support of staff and management team with Jan Pro of Atlanta. Thanks for the opportunity! Allen S. read more

They "clean" our office which happens to be in the same business park. They are the ABSOUTE WORST! They empty trash cans that have already been emptied, and replace the GLAD bags that we use (and the have been told to use) with flimsy thin bags; they DON'T mop the kitchen floor, they don't even wipe off the counter or the table in the kitchen. They "pretend" to clean the bathrooms, but evidence shows that the toilets/urinals aren't really being cleaned. We have called them out multiple times for the incompetence, but no change. I can't believe our company keeps shelling out the $$ they do for NOTHING. WORST EVER!! L A Z Y! read more

Alexandria Our Jan-Pro service rep has been outstanding. She dies a great job and we highly recommend them.

Dealing with Jan Pro is painful. They dont clean as they have contracted to. They basically come on throw out garbage and leave. Very unprofessional called their rep to come out never showed didnt call. These people are the worst, they guaranteed complete customer satisfaction 100% but when asked for a refund since they are not providing service as they promised they refused. Do yourself a favor go somewhere else for cleaning services, a well trained monkey could do this job, yet their people cant. read more

We have had nothing but issues with this company. In 2022 alone we have had 7 examples of non-performance, and our fitness facility floor has been trashed from their "cleaning" twice in this calendar year. (picture included) On all of these occasions the issue was not addressed or fixed. We are in the process of trying to cancel our contract, and Jan-Pro just did a forced credit card charge using old information that we are now having to dispute. We haven't had them do a clean in the facility in 3 weeks and they continue to charge us. This picture is our floor the morning after a "cleaning". It had been absolutely covered in lint from the company using a cloth mop we had in a storage room because they had forgotten their own. It has taken us two weeks to get it off the floor. Avoid this company at all costs. The price is rock bottom for a reason. read more

It's been a pleasure working with Brad and his team at JAN-PRO of Atlanta over the past year. They are honest, respectful, prompt and transparent in an industry where many are not typically known for being such. read more

Called to receive an estimate for entire building cleaning. They happily set up an appointment for the following week to tour and give an estimate. Had an appointment set for 10:00. NO SHOW NO CALL read more

Worst experience with a cleaning crew we have ever had. Must provide 60 days notice to get out of the contract! Work was terrible and I witnessed the crew use profanity and joke about the mentality disabled in my presence. Do not do business with this company. Management did absolute nothing to remedy situation and only made things worse. All work is subcontracted out and no communication between client, management and crew. Absolutely horrible experience. read more

Jan Pro is the WORST. Whenever our crew is out for service, there are 4-5 people in the building at a time. The only task they manage to complete is pulling the trash. They totally ignore the service requests as contractually agreed to. Our point of contact never keeps his word to resolve our cleaning issues. Bathrooms, breakrooms & desks are all untouched. The local franchise office personnel is rude and unprofessional. We're unable to have anyone resolve our many issues. read more

JAN-PRO Atlanta is a big company that fuels off of greed. Anytime a person or customer complains they take THEIR side & run with it. My thing is I PAID my money to buy your business brand, business partners make decisions together. Why did I have to go and work 2 full time jobs while being a student full time while my business partners are on yatch's & cruises? I clean up pretty good & I take what I do personal because it's a compassion of mine, but the minute I speak my mind to the WHITE FOLKS or customers y'all have they get mad & call y'all like I'm supposed to be intimidated. Nope, wrong woman. You can't feed me false hopes. I'll be writing all kind of reviews on GOOGLE,YELP, OR ANY WHERE I CAN about y'all. You had 2 strikes, 3rd one you're out. Complaints are dealt with & you must show concern. 1st customer I lost, because she was being rude so I defended myself. 2nd person lost because I was being nice & not charging for a bathroom clean, she decided to complain because I wasn't coming at 7:30 am....(Susie, I don't work for you.... I don't have to be there at 7:30am nowhere in the contract) still cleaned it & said her floors were dirty because she had cleans during the day PEOPLE ARE GOING TO WALK OVER THEM & TRACK DIRT lol. 3rd Customer complained about her corners not being vacuumed apologized bought a card saying I'm sorry then everything was good. She then said I was not mopping the bathroom floors (Susie, why would I not mop the floors? It's not my fault their stained, but I can offer you a service of buffing the floors so they can shine again. 4th account man approached me at the door after I left my keys in building (new staff member) & was being rude so I purposely ignored him lol I don't have to answer to you lol I'm so grown, not your child and you're not my owner sir. But none of this matters because as soon as a customer threatens to leave y'all panic & go frantic & do conniving deals with the customer & THEN let us know the decision y'all made after we spent OUR OWN MONEY to buy your brand. I learned how to buff, strip, and wax floors in JANUARY. It's July never had a special lol why? ‍. The people I hired may have affected one account & was fired because of it. After I let it go and y'all took it over you saw why I let it go. George told me he was struggling with it too & that's your employee....... y'all need to be called Greed Pro or Scam Pro. Once again I'll be posting this everywhere. May god continue to bless you & bestow blessings on you. read more

It took six months of complaints to finally get the spiderwebs cleaned, Also be aware of the "contract requirements" to cancel the service I verbally expressed that I needed to cancel the service and they didn't accepted because it wasn't notified on a "certified letter". Not happy with their service and not happy with their policies. read more