Since moving to the Westerly area, I have been to La Villa salon two times for a pedicure by…read moreRoxanne. I received terrific quality service and the surroundings made me feel relaxed and comfortable. I will certainly go back time and time again.

ALL I WANT IS TO BE REFUNDED!!!!!…read more This was my first time going to this salon!!! I thought I was in good hands, considering she seemed like a professional with experience, but at the same time you know, I did show her inspiration photos from Pinterest. I made it clear that I wanted it to my shoulders. I never told her that I wanted it any shorter. Pretty much She gave me a boy haircut or a "Pixie Bob cut" but horribly cut. Looks like she put a bowl on my head and just cut around it. There's no style to it. There's nothing and also, it's very uneven in the back which I will attach the photos!!!!! a part of me, wants to go back into the salon and request my money back but I highly doubt that will happen!!!!!!! But I am devastated and I have been since I left the salon!!!!!! I didn't even wanna leave my house!!!!!! Roxanne Illiano Honestly I CRIED MY EYES OUT ONCE I LEFT SALON!!!! I am WAYYYY TOO NICE!!!! Plus I was very tired. I wasn't really feeling too good. All I know is I did not realize how short she cut my hair. I showed inspiration photos that were going to my shoulders, but my hair is literally I mean it is cut to my ears and on top of that it's very uneven in the back which I will attach the photos.... You would just think that because there was a lot of length that was taken off that maybe she would've said "hey so we've taken a couple inches off, do you want to keep going, do you like this length?" ECT.... And then I paid $55 plus gave her $15 tip when all I wanted to do was cry because I'm too nice and The whole time seemed really rushed and then as soon as we were done, she was very silent towards me, and then left the salon. Even one of the other hairdressers walked by when she was doing the cut and said "oh wow, I didn't know you were going that short" which when she said that it terrified me!!! But again I am way too nice!!!!! But what upsets me most is the fact that I had my friend take pictures of the back of my hair and it is uneven!!!! I mean, I can't even do anything with it. I even made it clear that I still want to be able to put it up at least in a ponytail for work I made it very clear that I knew that we had to take length off and I was OK with that and going to my shoulders but never did. I think that it was as short as it is!!!!!!! Response From Business Oct 13, 2024 Dear Kate, we're truly sorry for your experience at La Villa Salon And Spa. We would love to accommodate you and fix any issues that was not achieved at your appointment. Roxann or any of our stylists would be more than happy to accommodate your needs. We stand behind our work. We would love for you to come back in and be fully satisfied with your hair service. Thank you, La Villa Salon and Spa. THEN THEIR SECOND RESPONSE.... Response From Business Oct 16, 2024 Hello Kate, l called you today and left you a message. I spoke to Roxanne today about your appointment. She had given you the hair cut that you had requested and then you wanted it shorter. We try our very best to please our clients especially when they request to take more length off. We are more than happy to discuss your hair and see what our next step would be to achieve the look that your looking for. Please call the salon during regular business hours and I would love to discuss this further. Thanks, La Villa Salon and Spa. And THIS IS MY SECOND REVIEW TO THEIR SECOND RESPONSE.... Kate Collins Oct 15, 2024 La Villa Salon and Spa So you just now talked to Roxanne about my haircut & review???!!!! I NEVER SAID I WANTED TO GO SHORTER!!!! I came in there with straight hair medium length, was long, she TOOK 6 INCHES OFF!!!!!! SO YES IF I ASKED FOR A SHOULDER CUT; THEN UMMM YES OBVIOUSLY WAS ASKING FOR TO GO SHORTER.... BUT NEVER ASKED FOR THIS!!!!!!! MY GOD EVEN IF SHE GAVE ME A PIXIE BOB WHICH IS WHAT THIS IS.... BUT IM SORRY DEFINITELY NOT CUT VERY WELL AT ALL CONSIDERING ALL THE UNNECESSARY SHORT LAYERS!!!!!!! I CAME IN... TRIED & DID TELL HER WHAT I WANTED; SHE SAID "OH WE TAKE CARE OF YOU" WHILE SHE RUSHED ME TO THE SINK AND WENT STRAIGHT IN AND CUT SIX INCHES OFF MY HEAD AND IN NOT A FLATTERING WAY!!!!!!!!!!! As hairdressers YOUR JOB ON TOP OF ALL THIS IS TO KNOW WHAT WOULD LOOK GOOD ON A CLIENT!!!!!! AND IF THE EXCUSE WAS, THAT I ASKED FOR IT SHORT, or asked for it shorter (WHICH I DID NOT!!!!!!!) THE ENTIRE APPOINTMENT WAS RUSHED!!!! SHE DID NOT SEEM TO CARE THAT I WAS HOLDING BACK TEARS AT THE END!!!!!! BUT NOTHING EXCUSES HOW UNBLENDED, HACKED HAIRCUT I AM NOW LEFT WITH!!!!!!! My hair is so thick I CANT EVEN DO ANYTHING WITH THIS!!!!!!!!! DUE TO THE EXTREME SHORT LAYERS SHE CUT INTO MY HAIR. I WOULD LIKE MY MONEY BACK!!!!!!! I will keep going on EVERY REVIEW OUTLET WITH MY STORY AND MORE PHOTOS OF WHAT WAS DONE, EXTREMELY UNPROFESSIONALLY!!!!!!!!!!!!! SO YOU STAND BY THIS WORK?????? STAND BY THIS HAIRCUT????????