Be aware that the office ladies, while very friendly initially, were not up front with me and may…read morenot be forthright with you about whether or not Columbia Dental is in Network with your insurance. Office lady #1, C, said "Your insurance went through! Here's your estimate for services we'll do today," and quoted me $655 out of pocket for a root canal and over $2K out of pocket for the crown. "...That's way higher than I expected," I said. "Yeah, dental insurance is awful," said C. "It will be like this everywhere you go." Shocked and dismayed, I called my insurance to confirm that those numbers were accurate. "Those guys aren't in network with us," the United Concordia rep told me. "That's the reason those numbers are so high." "WHAT!?" I said. The second of the Columbia Dental office ladies, T, came out to get an update on my decision (whether to pay out of pocket or get financing), and I said "You guys didn't tell me that you weren't in Network with United Concordia." "NO ONE is in network with them," she answered. "The UC rep just emailed me a list of providers who are," I replied. "Call them. Call them. I bet you they aren't," she challenged. I called them and immediately found two providers who were indeed in network with United Concordia. I went up to the desk and reported my findings. "Well, then, you're lucky," said T. "I feel that it's dishonest for you guys to not tell patients that you're out of network with their insurance," I said. "You said you accepted mine." "We ACCEPT yours," said C. "But we aren't in network with them." "Then you should have told me that," I said. Hours of my day were shifted around for this, my husband lost time at work to be home with our kids, and a great deal of emotional difficulty was experienced when seeing those numbers and being told that anywhere I go would the same story. Not cool at all, Columbia Dental.

I'm wondering if this is a fly-by-night office. It…read moredoesn't look permanent. Has an archaic feel. Dr. Vivian was very nice, though.

Love this dental office. Everyone is super friendly and helpful. I had Dr. Linh and Dr. Amanda and…read morethey were both great. They both explained things well and listened to my concerns. I highly recommend them! They make going to the dentist a pleasant experience, which is saying a lot!

I had to have a surgery (tooth extraction) Monday. I had Dr. Ross due to Dr. Lisa on vacation. Dr…read moreRoss was one of the gentlest and most considerate dentists to work on me besides he made me laugh thru this experiences. Thank you Doctor. Raymond

They lost my paperwork between appointments so I had to fill it out again…read more They also refused to complete a teeth cleaning even without doing the deep scaling they recommended. I told them I couldn't afford the scaling at a cost of 5k out of pocket and my benefits were expiring. They didn't care and I felt that they just wanted to sell more services. I will not be back nor do I recommend them.

Most excellent experience I have had with a dental implant. Estimated 3 days of pain. Took 4 advil…read moresame day of work and was fine from that point on. Outstanding work!

Great place so far with all our appointments. The staff and dentist are great and patient with…read morekids, which is the best part for me. I have a 10, 8, 6, and 4 year old that go there. The dentist was very thorough with their exam. We didn't wait long to get called back for their appointments.

I went to this dental group with Unitedhealthcare. They pay $2000 a year towards Dental. Every…read moredentist I've ever been to knows this and knows this. It took this Dental Group weeks to verify my insurance. I finally was able to make an appointment. I went in to see the dentist, and after a lot of deliberation, over a treatment plan, we arrived at a plan was satisfactory to me, and the dentist agreed to which was to give me a crown and a partial. I had a partial made at my own expense with the former dentist. I had set because he did not crown my back tooth, I had problems. I went to the dentist out of network that told me I needed to get that tooth crown. Unfortunately I couldn't see him because he was not a network. After coming up with the perfect dental plan for me, the dentist went to lunch and decided during lunch, that he was not going to give me a crown because he did not want the temporary partial I had made, which is only to be used for a short period of time, and not meant for the long term. He changed his mind because he wanted that temporary partial to fit me forever when it's going to end up in the garbage. So he changed his mind about my dental plan, but never consulted me. He had his receptionist called me and cancel my appointment till they could verify Everything even though I had already told them that the partial had been approved. To have a receptionist, call you and not even a dental assistant, and informed me that the dentist changed his mind and not consult with a patient is unacceptable in any field of dentistry. I would seriously think twice before going to this establishment. You never know what you're going to get. His behavior was remarkably unprofessional. I found a new dentist and I'm very happy with her!

I am a patient of Shoreline Periodontics in Middletown CT…read more It's been 2 months since my appointment and I am due funds back from Shoreline for over payment. The check was not received in 60 days now but promised in 3 weeks. No one seems to know what is going on at your branch in Middletown regarding this. They say the check is in the mail but months pass and no refund was ever received. They don't return calls over there either. Can you speak to someone in your Middletown staff to facilitate this. This is the most unprofessional behavior I have ever experienced from any dental company. Please resolve this asap, TY. Just ask them to send the check out for the $450.00 you guys owe me or find out why they are dragging their feet here. They will know who it is. Sorry for the bad review, but you guys earned it.

-1 star , Dr. Pearce knowingly worked on my two teeth that had root canals, knowing that they were…read morepainful and unstable , naturally thousands of dollars later they had to be pulled, she did one for free of course, telling me the second one could support a crown and would be fine despite the cavity. The dentist I went to said no, he could not in good conscience and said it would also have to be pulled. Found an excellent periodontist , Dr. Gulino, in Groton. He saw me the same day, knowing I was suffering and a week later he removed the stiches and said Im healing there nicely. What a difference in quality of care and compassion.

Dr Mackey and her staff are truly phenomenal and all very professional. I had a negative experience…read morewith an oral surgeon after getting a tooth extracted and Dr Mackey got me right in for a follow up and packed and stitched up my dry socket. It almost feels like a second family when you walk in her office. They are always asking how me and my family are and they treat my daughter with so much kindness when she does her pediatric dental check ups. On top of that, they are always on time with their appointments and the office is very clean. It's a top notch dental practice. Dr Mackey deserves all of the recognition!

Jennifer Mackey is by far the best dentist I have ever had and I have lived in 11 states plus…read moreEurope and have had care in many military dental facilities throughout my life. She stays current with all dental skills and has a great referral network for other needs: endodontist, orthodontist etc. She/staff actually answer the phone and she will respond appropriately if you have a dental emergency.

I accompanied my daughter to her final crown appointment with Dr. Aurora Dibner. What should have…read morebeen a positive and exciting milestone instead turned into a deeply upsetting and disheartening experience -- both for her and for me as a parent. My daughter arrived genuinely hopeful and prepared to complete the process. She was eager to be involved in decisions that directly impact her smile, appearance, and long-term confidence. Unfortunately, from the moment Dr. Dibner entered the room, her demeanor was noticeably cold and unwelcoming. When my daughter began asking thoughtful questions and attempted to participate in selecting the shade for her crown -- a perfectly reasonable expectation for something so personal -- she was quickly dismissed. In fact, rather than acknowledging or considering my daughter's input, Dr. Dibner directed her attention to her assistant, asking her what shade she thought matched best. It was disheartening to see the opinion of an assistant prioritized over the patient's -- especially when it is my daughter who will live with the result of this permanent dental work. Her opinion should have been central to the conversation. Worse still, Dr. Dibner responded to my daughter's attempts to advocate for herself with dismissive and condescending remarks. Instead of encouraging my daughter's involvement, Dr. Dibner repeatedly told us -- on more than one occasion -- that we might want to consider going to another dentist. She referenced how good the doctors are in New York City and emphasized that she prefers to do things her way. The message was clear: if the patient wants to have a say, this may not be the place for them. This attitude was not only unprofessional, but completely contrary to the principles of patient-centered care. The situation escalated to the point where my daughter was left in tears -- humiliated and deeply hurt in what should have been a safe, supportive, and respectful environment. As a parent, it was painful to witness and completely unacceptable in a healthcare setting. To be candid, the tone, attitude, and overall treatment we received gave the clear impression that we were not being afforded the same respect or consideration as other patients. While I cannot say with certainty what the basis for that disparity was, it felt discriminatory in nature. No one should feel marginalized, dismissed, or unwelcome when seeking medical care -- especially a young woman trying to engage in her own health and well-being. This experience has left a lasting negative impact on my daughter. We came in expecting empathy, professionalism, and basic human decency. Unfortunately, what we encountered was the opposite. I do not typically submit complaints or write reviews, which should reflect how shocked and disappointed we were by the conduct we experienced. I hope this feedback is taken seriously so that no other patient has to go through what we did.

The welcoming staff was A+.... the dentist was easily the rudest so called professional I have ever…read moredealt with in 65 years. I left stunned.

I cannot say enough how awesome the entire staff is at Modern Dental Arts in Waterford. From the…read moretime you walk in to the time you leave. Lisa A. And the reception team is SUPER. They are always so nice and Friendly. When you call for an appointment, you can tell they are smiling just in the device they provide. If your looking for full implants, Dr. Petro and his team are certainly the Best. After dealing with three different dentist, of which all three were horrible, Dr. Petro outperformed all of them! I cannot thank Modern Dental Arts enough! Need s dentist? Go see see, the staff at Modern Dental Arts you will leave feeling like family.

A nice new clean and need I say modern dental office in Waterford next to Job Lots. I've had quite…read morea bit of dental work in my 68 years and Dr Petro is one of the best! The front ladies, Lisa and Angela are very helpful, warm and keep things moving right along. Dr. Petro Matsyshyn is an amazingly gentle, kind and patient dentist with a very pleasant, friendly and professional demeanor. I needed a molar extracted, an implant placed there a well as a new crown and was naturally apprehensive with getting my first implant. With Dr Petro's calm and reassuring manner, he accomplished both of these and I literally never felt a thing! This oral surgery and implant was a breeze and nothing to be nervous about!I guess having earned his degree from Columbia University in New York City is why he is so accomplished, confident and knowledgeable. Slava Ukraini! Special kudos to Heather the meticulous, thorough and funny dental hygienist who likes to joke saying shes Heather from Hell but I say Healther from Heaven! Ya gotta love her!

I received exceptional care from Dr. Carnevale and his staff. They were patient, caring and…read morecorrected my recession problem! I would highly recommend them to anyone needing any type of gum or surgical dental treatment. His hygienists are top notch!

I chipped my front tooth and the repair was excellent. Katt was professional, patient and…read moreencouraging.

Find a dentist that has a nice and competent front desk staff. Every time I call this place they…read morehave the wrong info, they call the wrong number, we're not patients or just get an attitude. I went here today and three different people said different things. I don't understand how you run a business when no one's on the same page. They don't wanna do their jobs so they shouldn't be working there. They say one thing and then do another. The ladies don't wanna help with anything just want to make you spend money. If I was you I wouldn't go here. Worst customer service ever! I'm changing dentist. They don't even deserve 1*