Janice Capaldo Agency

3.4 (5 reviews)

Auto Insurance, Life Insurance, Home & Rental Insurance

Closed • Closed

Add Review

Call

Directions

Website

Services - Janice Capaldo Agency

Car and truck insurance

Motorcycle insurance

RV insurance

Janice Capaldo Agency Photos

Janice Capaldo Agency - Janice Randall - Auto Insurance Near Me - Olean, New York

Janice Capaldo Agency - Farmers Insurance golf outing.. - Auto Insurance Near Me - Olean, New York

Janice Capaldo Agency - Farmers Agent - Auto Insurance Near Me - Olean, New York

You might also consider

Recommended Reviews - Janice Capaldo Agency

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Joseph P.

7 years ago

The Janice Randall agency is FANTASTIC! Janice and her team take the time to make sure that the insurance coverages fit for your lifestyle. The team is always available to answer questions and provide documents regarding proof of insurance when needed! read more

Business owner information

Janice R.

Joe, thank you so much for your kind words! We truly value you as a…

Helpful 0

Thanks 0

Love this 0

Oh no 0

MJ B.

7 years ago

Janice and her staff go above and beyond for their customers! I've been a long standing customer since the opening and I wouldn't do business anywhere else for my insurance needs. She is always available to help and guides us to ensure we have the right protection! Trust, integrity and a staff that truly cares about their customers is what you will experience when you visit or call her office! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Brittany O.

9 years ago

Janice and her team have incredible experience and knowledge of the insurance industry and helping their customers from New York over the border to Pennsylvania! Janice is a friendly face in the community so make sure to stop in and say Hi! read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

Loretta D.

7 years ago

Eek! Methinks not doesn't begin to say it! My husband and I had a policy for us and our two adult sons for a year. Then my son bought his first car. My husband contacted the Janice twice -- once online and once by phone -- and asked her to add his car to our policy. Six weeks later, my son got in a car accident. His car was totalled. The other driver's car was damaged and the driver claimed she was hurt. When we tried to contact Janice, we discovered that she never added our son's car to our policy. She claims she didn't add his car to our policy because my husband forgot to hit the last button when he asked her to do so. She completely ignored the fact that he also telephoned her and told her to do so. My son lost his car. His driver's license was suspended for 3 years or until he pays for all the damages to the other driver's car and the other driver's medical bills. read more

Business owner information

Janice R.

Loretta-I have the capabilities to search all past and present…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Joe S.

7 years ago

Janice was terribly unprofessional and unknowledgeable. She made the whole interaction seem like she was entitled to my business had a horrible attitude and was not helpful at all in the end. Happy to take my business elsewhere. Sad! read more

Business owner information

Janice R.

Joe S., I am assuming that you have gotten me confused with someone…

Helpful 0

Thanks 0

Love this 0

Oh no 0

More info about Janice Capaldo Agency

732 Front St
Olean, NY 14760
Directions
(716) 790-8299
Call Now
Visit Website
https://agents.farmers.com/ny/olean/janice-randall

From the Business

Specialties

Our agency prides ourselves on our exemplary customer service skills. We have a thorough understanding of our clients needs and do our best to not only meet, but exceed those needs. We like to make the insurance buying process as smooth as possible.

History

Established in 2014.

Janice is the agent and owner of Janice Randall Agency LLC. As your insurance agency, Janice will advise you on a multitude of products and services. She prides herself on finding an affordable fit for every clients insurance needs. Working in the insurance industry since 2003, Janice developed a keen aptitude stemming from her sincere interest, knowledge and experience in the industry. Her agency success would not have been possible without the support and loyalty of her clients. She truly appreciates the confidence you have placed in her and her staff.

Meet the Business Owner: Janice R.

Janice has a zest for life that shows in her work. She treats all clients as though they are family, and cultivates relationships through those interactions. Janice knows that no single approach is the right one for each client. She makes sure to look at each client as an individual and offer the best options for their needs. Janice loves spending time with her family and friends. She is an "on the go" kind of person but also likes down time. Janice's passion, kindness and positivity are contagious to those around her.

More Info

Hours

Ask the Community - Janice Capaldo Agency

Don’t See Your Question? Ask Away!

Allstate Insurance Agent: Mark Pogue

(1 review)

The staff are wonderful. They're able to answer my questions thoroughly and it's nice to have…read morestaff who are all licensed. I found out about an accident policy that really benefits my klutzy husband.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I feel that the relationship between customers and our office is one of options through understanding and information. We need to understand customers' needs so that we can help them get the insurance that they need.

Staci Werlau - State Farm Insurance Agent

(2 reviews)

We have been using this insurance company for awhile. We have faced 3 times they have randomly had…read moreissues with our automated payments. It's been blamed twice on them attempting to use a card we do not use and was promised they have removed off the account. Twice they have done this and now a 3rd to where our coverage gets cancelled and causes multiple complications between the dmv, loans on vehicles and even getting pulled over with high charges being stated we had no insurance... when infact we never knew until the very last minute. This last summer we were promised it would be fixed and if an issue arrived again they would notify us directly versus an email.... Guess what? The email came tonight with notification of coverage being canceled for none payment... we have AUTOPAY!!! Beware please. As they never fix it and seem to always blame it on you. Go else where like ourselves. Do not waste your time on a business that can't fix their mistakes and don't care.

I called with some questions about a new home insurance policy and Ryleigh was very polite and…read morehelpful. She took the time to talk to me and help me out! I appreciated her prompt attention to my inquiry also. Great service!

Kristie Breda

(2 reviews)

WARNING..do not use this agent. Worse customer service I have ever experienced!!! Michel was…read morehorrible..

Absolutely REPULSIVE customer service skills!!! I have received several notices from the DMV of my…read moreregistration and license being revoked due to Kristie's negligence! All she needs to do is send proof of insurance over, she's had since November to complete this simple task. As of January 23rd, my license will be revoked! Now going to Mike Conroy for insurance.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Mj B.

7 years ago

We have been with Farmer's Insurance for over 5 years and continue to receive top notch service from Janice and her staff. Their friendly and helpful nature is always a benefit when choosing our insurance options. They are the best around- Highly Recommend! I wouldn't go anywhere else! read more

Daniele V.

7 years ago

Janice brings personal attention to all of our interactions. I appreciate the personality brought into otherwise mundane transactions. Janice and her team are knowledgeable, professional, and charismatic. We appreciate everything they do! read more

Jen C.

4 years ago

Great agency, great people, great service!

Janice Capaldo Agency - autoinsurance - Updated July 2026

People who viewed Janice Capaldo Agency also viewed

Deborah Didion Tax Services

5.0

(3 reviews)

Deb does a fantastic job and is very reasonably priced. She gets the job done on a timely basis.read more

Deb has been doing my taxes for years. She is honest and knowledgeable about current tax law. My…read moretaxes are not standard as I am a pastor and Deb knows just what I need to provide for documentation. She is no nonsense and get the job done timely and accurately. 10/10 recommend!

Dustin Laurie

5.0

(3 reviews)

With everything going on with COVID-19, I wasn't exactly sure what to expect given this is…read moretypically an in-person service. However, Dustin made filing my small business taxes simple using an online platform to collect information and stayed connected throughout the process. Looking forward to coming back each year to take the hassles out of tax season.

Great guy who really knows what he is doing! Would recommend to anyone who wants their taxes done…read moreright!

Williams Agency

5.0

(5 reviews)

Excellent, professional, courteous, and kind agents. Very informative and pleasant....also helped…read moreme get a much more affordable insurance than I was paying. I highly recommend them.

Angelique and Kayla did a wonderful job helping me with insurance. Professional and knew exactly…read morewhat I needed for my business. Thanks again!

Bank of Cattaraugus

5.0

(1 review)

I've been customer for over 20 years and still maintain an active account while living in…read moreCalifornia. All the employees' at the bank are always incredibly friendly and pleasant willing to help. This bank is an independent bank and probably the oldest bank, in New York State establish in 1882. In light, it's long, establish presence in Cattaraugus, NY the bank has evolved with modern banking. My personal opinion, the bank has a great outreach with the surrounding communities, thus, maintains great customer service.

Janice Capaldo Agency

Get a quote

Services - Janice Capaldo Agency