I used him this week to clean my chimney and dryer vent. I hadn't cleaned either since we bought…read morethe place 5 years ago. Dryer vents should be cleaned much most regularly (once a year). Since my vent goes to the roof rather than the side, I didn't want to do it myself. We haven't used the Chimney since we moved in, and with this heat aren't going to for a while, but wanted it done in case we want to in the future. He set a specific time for the appointment, not a "window" time. He was within 5 minutes of that time, even with that little of a delay, he called and let us know. He was quick and efficient, I think to do both took him right around 30 minutes including the paperwork. He was polite and genuinely pleasant to deal with. The pricing was a special he is running, if you check his page, I think it runs till the end of the month. If you need this service and don't want do/can't do it yourself, I would absolutely recommend him.

Hoss Brooks arrived right on time. He was very nice and professional. He did a great job cleaning…read morefire place and his price was fair. Hoss process of helping us convert our gas fireplace to electric. I am glad I contacted Kern County Chimney Sweeping

Fast service and kind staff. They were very clear about pricing and the process. We had problems…read morewith smoke piling back into the house instead of through the chimney and he taught us how to prime the chimney so it doesn't happen anymore.

Crew were efficient polite completed job quickly! Changed the ignition system on the gas fire place…read moremodified the chimney!

Chimney services always comes with lots skepticism; it's not a usual services like plumbing, and…read moreit's not a necessity. Selecting CB is a right call. Joseph is pleasant to work with; he appears knowledgeable, considerate and delivered as promised. We took his advices and went through major works. The result and process is satisfactory. Highly recommend.

Joseph was awesome. He came out to inspect the chimney on our first home and was on time, friendly…read moreand super knowledgeable. He walked us through everything, explained why the chimney needed a cleaning, and pointed out that the galvanized chase cover should be replaced to help prevent future water damage. As first-time homeowners, we really appreciated how informative and thorough he was. He took the time to answer all of our questions and explain everything in a way that was easy to understand. We left feeling much more confident and would definitely recommend Joseph and The Chimney Brothers!

We had a pre-sale home inspection that called out a couple of fireplace issues, a bit of rust, some…read moremortar needed adding, etc. Like all the prior reviews R Horne is fantastic. From the initial phone contact... and a person actually answers, is helpful and friendly, unique in the times we're in.... to the post repair clean up everything was 110%. Fair pricing too.

R.Horne is a pleasure to work with. Clean, respectful and don't try to sell you on repairs or…read moreupgrades you don't need. He's my go to fireplace guy!

We contacted Soot Removers to clean out our dryer vent. They were able to schedule us for an…read moreappointment within one business day. Tikar was prompt, friendly and informative about the service rendered. His price quotes seemed fair and reasonable. He provided pics as well as camera footage of the cleaned out vent. Our brand new dryer is working fantastic. We also inquired about our gas fireplace being serviced and Tikar gave us an approximate quote about that too. We will definitely go with Soot Removers again for future cleanings.

Tikar from Soot Removers has serviced my house for years. He is prompt, friendly, and always very…read moreinformative. The first year he visited he bestowed much knowledge since it was my first home with a fireplace. The next year, I found out that they provide dryer vent cleaning. Ever since then, I have been getting both services every year. The value I get for the service and peace of mind is well worth it. I appreciate Tikar & the team at Soot Removers. They're the best.

I have a two story condo with a brick chimney that spans the two floors. The part of the chimney…read moreabove the roof line had cracks and the crown was cracked. I contacted Tobi and he was very knowledgeable about the repair. I had him and his team perform the repair. They used a scaffold and made sure to protect my roof and patio. The whole team was courteous and professional. They did a great job and I recommend his service.

Great service, very informative, and I will definitely use Tobi's Chimney again…read more We burn a lot of wood in the winter season and I like to have our chimney cleaned every 2 years. Tobi came and ran a camera up the whole thing, which gives me a lot of confidence that my chimney is safe. He also cleaned the chimney very thoroughly. And he inspected the chimney from the rooftop, and fortunately I came away with no serious repairs needed. I would trust Tobi with my chimney at a Motel 6.

So happy to have found Fireplace 911. Starting with Linda (my first point of phone contact), to…read moreRenzo (owner), and Jorge (technician) - communication was excellent, as was attention to detail and cleanliness. This was for a rental property with new tenants scheduled to do a walk-through and sign lease agreement in a few days. After two months of repairs and improvements, I thought everything was ready to go - until I started taking photos and realized the gas-log fireplaces were in need of cleaning and resetting. In a bit of a panic, I turned to Yelp (as owners of my previous fireplace maintenance company had retired) and chose Fireplace 911 - in part due to their positive online reviews, and also to help support a local business. I could not have asked for a better experience and will continue to call upon Fireplace 911 going forward. Thank you so much for fitting me in, and to Jorge for doing an excellent job.

Updated Review: 5 Stars UPDATE (Editing my original review…read moreafter service completion): I am officially updating my review because FirePlace 911 truly went above and beyond to make things right. After my initial scheduling frustrations, the business owner, Renzo, personally stepped in. He called me immediately after the job was finished and apologized sincerely multiple times for the previous communication issues. The Results: The actual work performed was fantastic. They completed a full refurbishment that included: - Deep Cleaning: Both the chimney and the fireplace are spotless. - Aesthetic Upgrades: They repainted the interior, making it look brand new. - Smart Functionality: They installed new parts and integrated a wall switch system. Now, as long as the pilot light is on, I can start a fire with a simple flick of a switch. Incredibly convenient for my tenants. The finishing quality is top-tier. Seeing the final product and experiencing Renzo's commitment to customer satisfaction completely changed my perspective. It's rare to find a business that takes feedback this seriously and delivers such high-quality craftsmanship. I now highly recommend FirePlace 911 to anyone needing fireplace experts. Thank you again for the hard work, Renzo! ------------------------------------------- Original Post - Rating: (1/10) I am incredibly disappointed with the lack of professionalism and total disregard for my time shown by Fireplace911. Initially, I was happy to be flexible. We had a Tuesday appointment that they needed to reschedule due to a technician's family emergency. I completely understand that life happens and was happy to accommodate them. However, the experience went downhill quickly from there: * Reschedule #1: We moved the appointment to Friday at 11:00 AM. * Reschedule #2: On the day of, they requested to move the 11:00 AM slot to 2:00 PM. I agreed. * The No-Show: They failed to arrive at 2:00 PM and did not show up until 5:00 PM. This was not just a personal inconvenience; this was for an investment property with a tenant waiting. Because of this company's poor time management and lack of communication, I was forced to apologize repeatedly to my tenant for the delay. There is a fine line between a genuine emergency and simple laziness. Changing a time twice and then showing up three hours late for the second window is unacceptable in a professional setting. I highly recommend looking elsewhere for your fireplace needs.

The owners arrived on time, did a great job at very reasonable cost and cleaned up thoroughly…read moreafterwards. They even sealed the leaky seal that goes through the roof without any extra cost.

I highly recommend this company . They were reasonably priced, timely, great at communicating, and…read morethorough. They helped me when I ordered a log set off Amazon that gave off a terrible odor. They checked my chimney, ventilation and the log set itself. The log set was the problem. I ordered a log set from them and no odor at all out of the box! Beautiful set that they installed. I'm a happy customer.

I requested a move out cleaning from this company, I did end up needing it to be done on Saturday…read more Even though the company typically does not do cleanings on the weekend, they went ahead and completed the cleaning at my request as well as being under pressure of time. Also they didn't charge extra for the weekend work. I do recommend this cleaning service and would use them again in the future.

Crystal and her team were fabulous! They were so professional and thorough. They pay attention to…read moredetail and respectful of your possessions. Not to mention she's very reasonable. I'm so thankful to have found her. I definitely recommend this service!