Recently moved to Starret City. Found this place by accident. Love the doctor and all employees…read morethere. Very reasonable and fast service! Everybody is so nice! Try them!

Title: Predatory Billing, Retaliation, and Complete Lack of Transparency!…read more Avoid this establishment at all costs, especially if you are a union worker relying on your benefits. Flatbush Optical on Flatlands Ave and Dr. James Kim engage in severe deceptive business practices and predatory billing schemes designed to exploit consumers and drain insurance allowances. This doctor and Flatbush Optical are a stain on the community and they are predators. Do Not frequent this business. I visited this provider explicitly requesting union-covered frames and standard progressive lenses under my United Federation of Teachers (UFT) benefit package, which contractually guarantees a $0 out-of-pocket balance. Instead of honoring this clear instruction, they attempted to force an illegal balance-billing scheme upon me, hitting me with unauthorized upcharges and unrequested premium lens add-ons.When I demanded a clear, transparent, line-by-line itemized receipt to see why I was being charged, they flatly refused to provide financial transparency. They intentionally hid the billing breakdown from my sight to prevent an official paper trail of their predatory pricing structure. Worse yet, I later discovered they surreptitiously locked and exhausted both of my optical certificates, submitting a fraudulent $600 invoice to my insurance provider for products and premium modifications I never consented to or signed for!To add insult to injury, the owner actively withheld my legal prescription until I threatened to contact New York State regulatory boards. Even after taking half of an unauthorized payment from my debit card, they tried to claim it was an "innocent mistake"--only after being caught. Most maliciously, on August 31, 2026, to retaliate against me for filing a legitimate chargeback claim with my bank and reporting their misconduct to the UFT Welfare Fund and General Vision Services (GVS), the doctor went into the system and filed a claim that has now locked my benefits and made me completely ineligible for glasses for the entire year. Because of this systemic fraud and ongoing retaliation, I have filed formal complaints against them with multiple regulatory agencies, including the NYC Department of Consumer and Worker Protection (Case #020967-2026-CMPL), and escalated the matter to state licensing boards. GVS has already verified their overcharges and calculation errors on their end.Protect your insurance certificates and your wallet: stay away from Dr. James Kim and this corrupt storefront. (Please note to readers: This predatory location is separate from Flatbush Eye Care at 1054 Flatbush Ave).

Great place, very kid friendly. Took my 2.5yr old son for a check up, The Dr was very patient and…read moremeticulous in her examination. I could definitely tell, because my wife is an eye Dr as well, we just wanted a 2nd opinion and someone who specializes in pediatric care. We were happy we went. I will definitely take my new born daughter there as well in a few years.

Dr. Zupa is helpful and attentive towards treating my kids. She is an awesome optometrist. She…read moreprescribes contacts with ease. If I or my children have questions, she wouldn't hesitate to stop the exam and help. She loves people visiting her optometry clinic. I recommend Dr. Zupa to all of my friends and family.

Dr. Zupa is very thorough, even with a basic eye exam, really listens to whatever you have to say…read moreor ask, and is interested in total wellness, not just vision. She understands how vision is connected to the whole person. I highly recommend her.

excellent doctor but retired and left his legacy to dye with SightMD. His staff was good at the…read moretime and his care was great.

The team at SIGHTMD New Rochelle has been wonderful for me. They are friendly, patient, helpful,…read moreknowledgeable and professional from receptionists, assistants, specialists to doctors. I feel I am in good hands when I walk in the door until I leave the office. I highly recommend their services.

Great service, they accept most insurances, and the owners and employees are fantasticread more

The kind folks at Eye Parlor are true professionals and define the best in customer service. I had…read morea problem with my prescription (which I got from an optometrist at another business) and they helped me with ease and complete assurance. They're personable, caring and a pleasure to work with. Highly recommend!

I love that I changed to this provider. They are local and offer quick, honest and caring service…read more They also have a wonderful trendy and diverse selection of affordable glasses that I suggest checking out. They're always updating their selection so nothing is ever out of season, and they always keep staples in the mix.

Dr came in 15 mins after scheduled appointment and tells the lady doing my exam that these has been…read morean mistake with my appointment. He had to run off to a conference which starts in 40mins and it would take him 20mins to get there. He told her to stop my exam on the machines which we were in the middle of. (He literally told the lady "that's ok. We don't have time to finish that") and ushered me to the back for a "rushed" exam. I went there for a routine exam and updated lens prescription which he forgot to give me. I don't have any confidence that he did a thorough, quality, eye exam. My experience - Poor quality of care, lack of professionalism and integrity. Maybe he is knowledgeable, but unfortunately, I didn't get to experience it.

I was looking for a new Optometrist and a family friend recommended Dr. Masha Friedman. The office…read moreis located in her home and is very inviting and professional. Dr. Friedman took her time and gave me a thorough exam. When I received my new glasses a few days later they were perfect. The selection of frames were pretty good as I had little problem finding one that i liked. If your looking for great customer service and an in depth exam without all the retail hype I would totally recommend highly.

Great service , Wonderful woman working there ! Doctor was…read morewonderful .. My new optical place.

Was out on lunch and saw this place next door so I figured when I had time I'd stop in. I went…read morethere for my annual exam and for new glasses. Was greeted by a young lady and I believe her father at the front desk who were very nice and knowledgeable of what I needed. Spoke briefly with them and learned they were under new ownership. They have tons of items to choose from and if not they could order them online for you too. Once signed in I saw the doctor who was very polite and professional this place is a gem on Steinway especially with some of the other eye spots hitting you over the head with prices! I'll definitely be recommending to friends and family. Thanks guys