We have boarded our Golden Retriever, Zelda, at Janry Pet Resort several times over the years and have always had positive experiences, which makes this review especially disappointing to write. When we picked Zelda up after her most recent stay, she was in the worst condition we've ever seen. She smelled terrible, her coat was severely matted from head to tail, and she had developed two skin infections that required a veterinary visit immediately after we brought her home. Because of the condition of her skin, she couldn't even be properly groomed right away. Instead, we spent hours bathing her ourselves and carefully cutting mats out of what had once been her beautiful coat. We were also concerned about the communication regarding an injury she sustained while boarding. It was only after we specifically asked for her report card that we were told she had a "small cut" on her elbow. What we found was an open wound with pus, which was much more serious than we had been led to believe. We would have appreciated being notified immediately rather than learning about it only because we asked. We understand that accidents and medical issues can happen in any boarding environment. However, we expected Zelda to be monitored, cared for, and communicated about appropriately--especially considering the cost of the boarding services. Unfortunately, her condition when she came home did not reflect the level of care we had come to expect from Janry. We sincerely hope this was an isolated incident because we've had good experiences there in the past. However, based on this stay, we cannot confidently recommend Janry Pet Resort until we know changes have been made to ensure pets receive the care, grooming, monitoring, and communication their owners expect. read more

The one place that has made both my dogs feel comfortable with grooming. I've never done overnight or boarding. Only grooming but the grooming has been exceptional. Having Australian shepherds can be tricky sometimes and they need to feel comfortable and we've been coming here for almost two years now. read more

Janry Pet Resort - Entrance - Pet Groomers Near Me - Stewartsville, New Jersey

My dog has been going to Janry for daycare for over 6 months. During a recent daycare he was attacked and bit by another dog who was new to daycare. Per the incident report, it took them 2 AND A HALF MINUTES to separate them. This resulted in a deep cut that required stitches. There was no follow up call by them after the incident. I told them to cancel all future bookings and they responded with "okay, sorry." No expression of remorse, no follow up on his progress. When I asked if the other dog was going to be removed from camp I was told "just group play." So the company is still happy to take the owner's money when there is a clear aggression issue. Terrible and traumatic experience for my dog with no true accountability shown. I'll never return there. read more

My dog Harley goes to Janry for daycare and loves it. We just started working with the trainer Kleyner and am shocked at how well my Harley (a boxer) did on his 1st day! When I brought him in for training he was dragging me in. After the first 10 min he was a different dog! My husband and I learned so much. I highly recommend training with Kleyner. read more

I hate giving negative reviews. In fact, I think this may be the first one. Sorry Janery. I wanted to love this place. The woman I spoke to on the phone seemed lovely but I brought my puppy in for an intro day of daycare and two days later he became super sick and was diagnosed with kennel cough, despite being fully vaccinated. Over $500 in vet bills. I understand they can't control everything but I can't understand how no one noticed a sick dog in the mix. A coughing dog is pretty easy to spot. My dog has been around two other dogs ever and that was months before so it was the only place he could have picked kennel cough up. My other disappointment is that it was his introductory day but I had to ask the girl at the desk for info about how he did and received a one sentence response. I felt the feedback could have been better. read more

My dog stayed here in April and he had the best time! It was his first time away from us and he did great! Since we were boarding him they gave us a free day to play beforehand so he could get used to the place and he has so much fun! We even had an issue where we had to stay longer due to flight delays and they kept our dog no problems! read more

I would not recommend this establishment in any way shape or form. I dropped my baby off on a Thursday (recently). 2 days later I received an email stating how wonderful he was doing. The day he was due to be picked up I received a phone call from the trainer. He asked if I could come get my dog before he left as he was the only one my boy got along with. When I picked him up his snout was covered with scabs and multiple scratch marks. Why was I just being notified of this issue at the end of his stay? If he only got along with one person who took care of him? Feeding, walks( I paid extra for) kennel cleaning etc. I have yet to receive a response from them. I only gave them one star b/c I had to in order to post this. They don't even deserve that read more

The people who work at this place are clueless and danger to people's dogs. The owners are too lazy to train their staff and do not mandate the reading of dog health literature. When my dog stayed at this place, I went to pick her up from Janry and she was convulsing...on death's door. I asked the apathetic teenager how long my dog had been ill and he just shrugged his shoulders saying "I dunno she was acting weird since yesterday" I rushed my dog to emergency vet and she died. The cause was un known. read more

UPDATE: Nearly two weeks later and Janry sent me a reimbursement for the stay and my vet bill accompanied by an offensive letter questioning my vet's diagnosis. Which is ludicrous seeing as Janry never EVEN NOTICED the large, open sore and my vet confirmed they had never even called to speak with her. Luckily his infection cleared with the round of antibiotics. Regardless, do not be fooled by the "resort" title, it is a kennel. As you will notice in July someone had a similar experience to mine so they obviously have some issues there. Be careful. read more

I can only speak to feline boarding aspect of this business, but it was the best boarding experience I have ever had! I had a last minute issue and needed my three cats out of the house for 24 full hours. Went on Yelp and realized that Janry is 5 minutes from my house! I called up and the phone person was completely helpful, booking my cats into a three tiered suite. (http://cdn2.hubspot.net/hub/173706/file-20834032-jpg/images/cat_condos.jpg?t=1434306575233&width=295&height=159) Image is from their site, I forgot to take a picture, the wooden face on the bottom is the "ground floor" with litter pan, cat sized stairs between levels. I will say the price was not insignificant, but I did call last minute and got all my needs fulfilled, so I was happy to pay. Pick up was a breeze; every employee we encountered was friendly and professional. My cats were only there overnight, but they were basically unruffled, although happy to be home. It's very clear that this business has spent time thinking about what their brand is and how to grow it successfully. Very impressed, 5/5. read more

Wonderful place! We take our sun conure Ziggy here when we go away! He has a beautiful place next to the window, like at our home! The staff takes great care of him, and Ziggy is calm when we return to get him. This is so important to us. We took him to another place once and he was all anxious and did not want to come to us. It a very good feeling to know your pet is being treated like he is home! I recommend Janry Pet Resort to all read more

We brought our dog Benjamin to Janry's Pet Resort several times over the last few months. We liked it so much that we scheduled a party to celebrate his 1st Birthday. It was only when I came to pick him up from daycare a few days before his birthday, and discovered him locked in a crate in the grooming room for what I can surmise to be several hours, that my opinion changed. After I placed two calls to speak with the owner, Eileen, who identified herself as the Lodging Manager, conducted an investigation to discover why my dog was alone in a crate in a closed grooming room. I was told two different stories about why he was there. These stories ranged from, they wanted to keep him clean after he was groomed 3 hours earlier to they were cleaning so they placed him in the crate for a little while (what??). Although I was reassured that he was walked and played with, no one was able to confirm who exactly walked him, what time he was walked, how often or who played with him, or even how long he was in this crate. I called the same morning that this occurred to find out how my dog was doing and was told by one of the staff members that he did "great in group", only to find out later that he never actually attended a play group at all. I have come to realize that Janry's advertisement of Italian marble suites, parties and playtime is very appealing; but the reality is that the dogs spend their day locked up with only short intervals of playtime. I kind of think they take them out long enough to take pictures for their Facebook page. They absolutely do not enough "suites" to accommodate every dog in day care so I would imagine most of the dogs are in cages, not suites. Dogs come and go all day, and with no system of the staff recording which dogs went out to play and what time, they seem to lose track of what is going on which means to me that some dogs might completely miss out on playtime altogether like mine did. I suggested to Eileen, that incorporating progress reports and keeping time sheets recording each dog's daily activities, would probably be helpful to the staff and in addition, doggy parents really have a right to know what is going on with their dog all day and receive factual answers to questions, not just a guess. If you're looking for an alternative to a typical kennel and particularly if you're looking for an alternative to crating a destructive dog at home all day, Janry's is not a bad choice. But if you're looking for true cageless, day care for your dog, I would look elsewhere. We ended up switching Ben to "A Furry Tale Come True Too" in Nazareth, PA. This is an actual day care where dogs roam free all day long in an enormous indoor/outdoor play yard with swimming pools and slides. I can watch him on live feed cameras and I know he is having a blast all day. I also want to note that Eileen was as helpful as possible and super nice, considering that she was not directly involved in the situation, but the owner never called me back. I actually waited almost 3 weeks before posting a review hoping that I would hear something from her before I did so. I'm extremely disappointed at her apparent lack of interest in this situation. Needless to say, I cancelled Ben's birthday party but he did have a really good time celebrating his birthday in my office! :) If you think of your dog as your child, ask A LOT of questions when you place them in any daycare. They can't tell us how their day was and of course, they're extremely happy when you pick them up. They're happy to see YOU! This does not mean they had a good day. There are websites that offer information on what types of questions you should be asking. Particularly, ask to see more than the 8 or so "suites" that Janry's shows you on the tour and be sure to ask how they record your dog's day. read more

Here's the deal-looks good from afar but far from good. The grounds are gorgeous and it seems as if it's very "fancy" However, it's not! Beware: overpriced and unknowledgeable staff. I would never bring my dogs back there!!! read more

We just picked up our dog from staying here for five days while we were out of town. The members of the staff we interacted with during drop off/pick up were nice enough, but upon getting home, we realized our poor buddy is in a lot worse condition then when we dropped him off. We will be calling the facility tomorrow morning with the following questions, since our pup was returned to us in such poor condition. -Did you give him Claritin every morning, as we asked you to, as he has a skin allergy and this is his vet-prescribed regimen? - What happened to the tupperware container of Claritin? It was not returned to us in the bag we left with him. Also not returned to us was a black kong toy. - His nails appear to have been clipped even though we did not ask for grooming of any sort. - He seems to have been bathed (based on smell & texture of his coat), we did not want him to be bathed, as his skin is very sensitive and we did not pack his medicated shampoo. - He has no bark (which we did not realize until we got home and heard him attempt) and his voice is hoarse. - He seems noticeably skinnier than when we dropped him off. - He has an ear infection he did not have upon arrival and we were not notified upon picking him up. - His skin is dry, irritated, and scabbed in places it was not before. - He seems more lethargic than usual. - We asked for the silver package and were told that it would be $59/night along with daycare. Five nights, plus one extra day of daycare, was supposed to result in a bill of well over $300 total before tax, and we were only charged $289 and change. Does this mean the services we asked for were not rendered? - Additionally, we ended up being charged three times because our card had an issue being processed, so it was swiped three times. Once we notified our bank, all three charges went through. The attendant should have voided the first two transactions so that this did not occur, since we were told this "happens all the time". Quite disappointed in what our dog's current condition suggests about how he was treated while in the care of Janry Pet Resort. Wish we had taken a tour of the facilities beforehand. read more

After owning many show dogs, I have seen the work of scores different groomers and am very fussy about how my dogs look, even when they no longer show and their coats are cut down to a manageable length. The people at Janry are extremely professional, know and love animals, and make me feel confident that every time they bathe and groom my dogs they will come home sparkling clean and immaculately groomed. In addition -and this is most important to me - when I pick up the boys they are very happy and not stressed - a sure sign that they have been well taken care of. I would highly recommend Janry for all your boarding and grooming needs. You could not do better. read more

I've taken our cat Buddy to Janry three times now and he's stayed in the three-tiered condos. He is not freaked out like he is when he is boarded elsewhere. That is why we travel about an hour to board him at Janry. He also never comes home sick like he has even when we have boarded him at a local vet. The young people that take care of Buddy do a good job, I believe. I have felt very comfortable leaving him here. read more

After reading very disturbing reviews, I had to comment. We love our doodle Dylan and have boarded him at Janry a hand full of times. I cannot say enough nice things about the staff. Everyone we encounter is kind and caring and pet loving. Not that I want to leave my doodle, but sometimes he just can't travel with us. Dylan has always come home healthy and happy and thanks to Liane, well groomed and oh so handsome. The grounds are always clean, I check Facebook every day for photos of my DylanDoodle and he always looks like he's having a great time at playgroup. I applaud the staff of Janry for doing an OUTSTANDING job and going above and beyond with their love and care. We have always been greeted with a smile and a caring word. Thank you Janry Pet Resoet. read more

Great caring and loving staff! We feel very comfortable leaving Zsa Zsa & Gus with them when we travel. We call Janry the "Pet Spa" our pugs go to! Super clean facility with awesome grounds for them to romp and play. Plus each day they post photos (hundreds of them each day!) on Facebook so we can see our pups having fun! read more

I just got home from picking up my pet from day care and a grooming...OMG, I want to go there everyday...my baby Chyna was so happy there she was almost mad she had to leave...the staff was so helpful and she smells beautiful, I ended up buying stuff too in their beautiful boutique...I loved it, I hope they make it a B&B so I can stay there too...what a beautiful place as a whole~I am so happy I found this place...!!! Thank you so much Janry! read more

The staff are always friendly and welcoming of our dogs even though they may need special attention from time to time. Our Australian Shepherd is a bit nervous and doesn't take to grooming very well. They are always very patient with her and give her the time she needs to feel comfortable. Our dogs never seem anxious and attempt to avoid entering the door upon arrival vs going to PetCo or other groomers used in the past. read more

They get one star because I can't give them none. This happened in July, 2012 but recent horror stories I have heard at the Dog Park and the sad story told by Andi S. prompted me to include my experience as a warning to others that irresponsible behavior putting our cherished non-human family members in grave danger has occurred at Janry for years and continues. I should have posted back then. Maybe a pet would have been saved. I'm so sorry, Andi. A family emergency required me to leave my two dogs and a cat at Janry for five days. Never been there before. The day I picked them up all three were severely dehydrated. I have never seen my cat drink so much water! One dog drank a *gallon* of water during the first 24-hour period of being home. This is no exaggeration. The other dog drank nearly half a gallon of water and ended up at the vet the very next day with a bordetella infection. Never, never, never going to Janry again! read more

Quoted a relatively low price for basic boarding over the phone and then when we picked up our dog, the price was different and over 3X higher. Do NOT take your dog here unless you want to be overcharged. If you choose to go here any way, get the price quote in writing so no "misunderstandings". Bottomline - take your business elsewhere. read more

Never again taking ANY of my animals there. I'm here dealing with my dog having kennel cough. He was there for a week with their platinum package so he had plenty of attention to notice. He lost 10 pounds in a week which is proof HE DIDNT EVEN EAT. He was 104 pounds when I left an now 95?! Something doesn't add up. He's supposed to be in group play. But what a coincidence in every single picture that they sent me he was by himself so that means they separated him and he knew that he had something wrong with him I did not tell me about it and said that they did not know about it I will never take my dog here and now I am taking them to court read more

The staff is rude and unknowledable, the kennels are dirty, and one of the owners is backyard breeding inferior quality German Shepherds. Take your pet elsewhere. read more

I agree with you melanie all the place is kids running the show.i was boarding my dog there and when i brought her home she was sick.when you receive a tour please make sure you see the whole kennel i wish i had done this.really take a look around and see the staff that will be taking care of your dog. all it takes is to leave your dog there for the weekend and you might not have it anymore! read more

I have found Janry extremely clean and well taken care of. When I first looked for dog boarding and day care Janry was by far the nicest place around, but pricy for two dogs. You get what you pay for. After a life shattering experience at a local competitor I revisited Janry and my remaining dog had a great day playing with other dogs and I received a full report on her visit and felt that her needs were addressed properly. read more

I've been taking my dog Angus to Janry for the last two years and I love everything about this pup resort. The staff is wonderfully helpful and attentive. I know he is getting the socialization, attention and love from everyone (dogs included) at Janry. I take Angus everyday for daycare and he boards there when we're away and we never worry because of how wonderfully he is treated. read more

We have been taking our boy here for almost 3 years. He suffers from high separation anxiety, as well as other issues. The amazing staff as Janry has taken him in and loved him as one of their own. I cannot say enough about the higg quality of service you will receive. Not to mention, the daily pictures on Facebook let you see how much fun your four legged baby had! We trust them to care for all 3 of our pups when we go away. I wouldn't leave my boys in the care of anyone else! read more

I brought my dog in for a overnight stay about a month ago; and he came back with fleas and open lesions all over his body ! please; DO NOT BRING YOUR DOG THERE: it cost me over $500 to go to my vet and rectify the situation. read more

I have absolute praise for Janry! The staff is genuinely friendly and eager to work with our pets. We have a dog that intimidates others even though she is very passive. Janry staff is so friendly to her that she willing goes right in with them. We had to add a day to our dog's stay and they were able to extend her stay and provide her with food. I LOVE JANRY!!!! read more

I've used Janry Pet Resort for years. For most of that time I have had my share of issues, but hung in there because there aren't too many boarding options. I love my sweet Cavalier King Charles Spaniel like my child and want the best for him like any of us who love our pets do. Recently I had enough of the insensitivity that exist there and I instructed the owner that I was done with them. Here is why. Recently, we left our baby at Janry overnight for less than a 24-hour stay. When we picked him up, we noticed that he had a cut on the lower eyelid, but not until we brought him home did we notice the cut on the lower eyelid was significant and looked like it had been chewed. We took him to the vet for treatment. The next morning we took him back because we also could see a cut on his snout. When we took him to the veterinarian, the veterinarian also noticed that the cut on his snout that was getting infected. It was the opinion of the vet that our dog had gotten bitten by another dog while at Janry and was lucky that he didn't get bitten on the eyeball itself. When I reported this to the owner of Janry Pet Resort, Jane, at first she asked me how he was. When I gave her the vet information however, she didn't even bother to respond to me. I then sent her an update with photos, and all I got from her was a defensive attitude insinuating that what happened to my dog did not happen there. Really? So exactly how did it happen then? Did my dog escape the grounds? I find that over the years of my using Janry Pet Resort, the owner cares more about her business and the cash that it brings in, versus the actual well-being of the animals. I'm not saying that the staff is the problem, but for sure the owner needs to take a moment to introspect about how she treats her clients. I would have expected her to give me a little bit more attention and care as opposed to the defensive and arrogant attitude I've grown sick of over the years. You will kill your own business Jane. I, for one, will never return to Janry. My dog suffered a great deal for weeks from the bite that he got while at Janry and no one at Janry cared. All I was looking for was an apology and some TLC. But you don't know how to do that. I'll be sure to share my experience and the photos of my poor dog with everyone who asks. read more