This is truly a community pool with lap swimming early mornings followed by water aerobics classes…read more These are well attended by a friendly group of seniors. Join in if you are here for a visit or for the season.

Meh ... great pool space and attendants although not for littles in any sort of independent way…read more(of course with them, but no place for them to be safe in super shallows with you). Locker rooms are gross and lockers are expensive and often broken anyway. Don't bother. Exercise facilities ... ok if you don't need any space to do anything and can rely on machines for your workout, and need no room to really do free weights. Stretching? Hah ... good luck. If there are more than two people trying to do anything you'll have to toss a coin for navigating the space. Also why does everyone think it's ok to stand in the stairwell and have a catch up conversation as loud as outside voices? Or converse on the phone while working out?! Track is nice. Gym space is beautiful but always filled with school groups as the schools don't have enough spaces (yay for the comm center supporting local schools but also why are they not supporting their own activities?) Staff at desk has been consistently rude or at a minimum seem annoyed you're there. I don't go anymore unless the grandkids are visiting and the weather is too sucky for beach time. It's just ... meh.

This a letter we sent to the owner…read more.. Janet, I am writing to you because I'm sure you would want to be aware of a significant customer service problem at your Newport store. I contacted your store and spoke with Charles Curry, your store Manger and Service Technician. My husband and I were seeking to have the exterior of our tub replaced due to rotting wood and to have the still-working tub serviced. Charles told me he would need to connect with his father and brother regarding the desired wood exterior (no problem). Charles took down the information about the tub, took measurements and told me he expected the job to start in about 2 weeks. Two weeks later, having not heard from Charles, I stopped in the store and spoke with him, asking for an update. He told me he had forgotten about our project! Forgot?? I was pretty surprised. Since when does a business forget coming out to your house and commit to doing a job? He explained that he was very busy, but just needed to get the wood and figure out the cost. Fine. I asked him to please keep me posted. A week passed. No word from Charles, so both my husband and I stopped in the store. Same excuse. "Very busy", but he would get to it. I continued to call weekly and spoke with his store employee who passed on our request that he call us. No return calls. We depended on Charles to follow-through with what he said he was going to do (do the job). He represents your company and unfortunately, his behavior and lack of communication were very unprofessional. We have lived in Lincoln County for 44 years and have never experienced this type of unprofessionalism from any business. We tried to be patient with him, giving him the benefit of the doubt, hoping he would follow through. No go. Because of this experience with Charles, we will never be doing business with Poolside Jan's as long as Charles is employed there. We will also be posting our experience on social media. I see from reviews on your site that this is not the first time poor customer service has been noted.

Excellent customer service! When assistance was needed they were prompt and helpful. Thank youread more

Norma Jean helped us out immensely. Our tub is old and had been down for a couple years with…read moreseveral issues. They got our spa up and running in no time at all. Very nice and efficient. I'm very grateful for them.

I could not say enough amazing things about these guys. They kept in contact with me during the…read moreprocess of purchasing the tub and then going to get it. I absolutely under no condition would I go through Jan's pool side in Newport and these guys came to my rescue. I got a marquis hot tub from cedar works in Eugene, had it delivered by blue water. Professional, kind, fast an amazing company for sure. Thank you blue water for your amazing work!

Amazing service and the staff really understand how to take care of customers. Beyond happy with…read morehow they have taken care of me; from day one of purchase to water testing and helping solve problems. Recommend purchasing a hot tub or getting help with chemicals.

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

Western Hot Tubs and Supply is great! Family owned and operated business and they absolutely go the…read moreextra mile! They have a great selection in their store and also have supplies for all your barbecue needs!

Very knowledgeable, friendly and personable family owned business. I definitely recommend them!…read more Andrew knows his way around a hot tub, not only did he fix our hot tub, he took the time to explain, and show us exactly why it wasn't working properly. Top-notch service! Honorable mention: the delivery team is amazing! Very friendly and easy to work with.

Sam corrected the issue and was very professional. I would recommend him for hot tub repair.read more

Sam is the Best! Trustworthy, professional and my go to for spa maintenance when I am out of town…read morefor extended periods. A superb resource at the Coast where it can be difficult to find reliable service providers. Thank you Sam!

Sam at coastal break hot tub service is the man! He helped us with our hot tub and got it running…read moreproperly again. Thanks again Sam abs i highly recommend you to anyone who needs help with there spa!