I had surgery at Jardines Hospital in late July. First, they charged me a $40,000 peso desposit upon check-in, and a 3% fee on top of that to pay with anything but cash. Who shows up at the hospital with $40K pesos in cash? Upon discharge the next day, my final invoice was not correct, but they assured me the corrected one would be e-mailed to me the next day, and I would also receive an "immediate" refund of 90% of my $40K peso deposit. It took almost two weeks of increasingly angry e-mails and calls to get my refund. I am still waiting for the invoice six weeks later (I can't submit an insurance claim without it). Their accounting office obviously feels they don't have any sort of customer service obligation.
I must say the hospital was clean, and that the care I received form the support staff - nurses and orderlies - was excellent. It is unfortunate they work for such a lousy organization.
I have made my doctors, who are independent of Jardines, aware of the terrible customer service and asked them to reconsider conducting further surgeries there. read more