The worst customer service we have ever experienced at their used car dealership. We made an enquiry about a Nissan Pathfinder. We received two phone calls back acknowledging (really, one is enough thanks). When we got there, the car seemed to be ready to be test driven, and we were immediately approached by one of the staff. As we like to just have a good look at a car, and then seek a sales rep to answer any queries, I immediately went up to this chap, and told him we were just looking, and I would grab him =when we needed him. He still seemed that he wanted to "assist" us, so I then Told him, we were ok. We spent 10 or so minutes looking through the car, adjusting seats, looking at the tyres, scratches/stone chips etc. My wife said she liked it, and would like to buy it. We had a Navara to trade. So my wife approached another sales rep (I am lead to believe the manager), and said we would like to take it for a test drive, and we would like the Navara priced for trade in. Well. His comment of "so thats how it is, is it". Then a comment about how I/we upset his staff member???? We are the customer, so don't we have a say in whether we want sales reps hovering around. I mean, it is extremely off putting. My wife told him to shove the car, and we walked away (dont forget. We wanted to buy this car!!!). So we got onto carsales web site, found identical car make/model/tear and amount of kms on the clock for the same price at UNLEY NISSAN! And it was in far better condition. The sales rep Marcus left us alone. We then test drove it, came back and bought it.
Conclusion??!! Give Jarvis ford used cars a miss and go to Unley Nissan for 2nd hand vehicles. read more
