Sarah helped us navigate the insurance world when we bought our first home. We recently moved to…read morethe Kansas City area and it is great to have a knowledgeable, independent agent that we can rely on for guidance.

Cowell James Forge is the BEST!! Brian and Kyle especially go out of their way every single time to…read morerespond quickly, efficiently, and in the most helpful, positive way. It truly feels like they are looking out for us... our company benefits have never been in better hands!!

I know the value of having an independent insurance agent who can write a variety of policies…read moreacross a variety of underwriters, and CJF is where I've been going for a few months now. I've had excellent experiences with both of the agents I've worked with, Toni and Knicki. They're very competent and extremely pleasant folks to deal with. Having real local people whom you can speak to in a convenient location is a huge benefit when dealing with what can be a complex subject.

Great group, super attentive, customer service is excellent - I would highly recommend themread more

Several years ago, prior to a big surgery, my major insurance carrier through Heritage Benefits…read moregave me one provider to resolve a small issue before surgery. Unfortunately this doctor turned out to be someone who tricked patients moving them from one room which accepted insurance into the procedure room that did not. I was being sued for over $20k in medical bills. It was a long process but Mike went to bat for me and didn't give up. In the long run the provider realized I, and possibly others, had been victims and they resolved the issue. If Mike had not taken his position seriously and investigated we would have been out thousands. I will always appreciate his integrity and recommend Heritage Benefits as often as I can.

Update 7/1/2026 Due…read moreto being victimized all over again, I've changed to an 5.0 star agent. Good riddance Chad Mitchell. I trust karma will catch up with all of you in due time. Update 6/19/26 After a pleasant conversation with Eli on June 18 and 19th, I'm happy to say that the wheels are in motion on getting a new adjuster assigned to replace Shannon H. I give kudos to Eli as he is an example of what to do. Shannon could learn from his example. In my conversation with Eli, I made him aware of the customer abuse and mistreatment that I received, and that more training on listening skills, Interpersonal communication, skills, and customer service is desperately needed. I also informed him that I am a former customer service and quality analyst manager for a major telecommunications Now retired. Fully trained and I know what communications skills are needed to create the perfect contact and Shannon is lacking in many areas. Including, but not limited to: lack of empathy, lack of respect for individuals, lack of diversity, and inability to express loyalty to a client who's been with State Farm since 1993, when I signed up with Larry Hawk, who was my original State Farm agent. On June 17, the day of the accident, I specifically asked Shannon for a manager call back, which still to this day has not happened. Usually when a representative takes this action or inaction, it's good indicator there's a possibility they are hiding something. I have to wonder how many other innocent victims have been subjected to her abuse. Yep, a loyal state farm car and home owners client for nearly 30 years and zero appreciation. With my former agent Larry Hawk, I also carried RV and camper insurance, boat owners insurance, as well. So as you can see, State Farm has made a lot of money off of me in three decades with hardly no claims that have been filed other than a minor accident, roof (hail damage) and a windshield. I remind you that this accident on 6/17 was not my fault and State Farm, who I hired to be my agent, victimized me all over again. When I need answers and feedback to get direction on how to proceed, I got hung up on, not once, but TWICE !! I deserve better and so do you. Original review below. This had originally been a five star review, but after today's horrific experience with Robin, Savannah, and Shannon, I'm sad to say it's now changed to one Star. I was involved in an automobile accident this morning and the accident was no fault of my own. I called my agent State Farm to set up a claim. Also spoke to them about setting up car rental insurance for the next time an accident should happen. I called to initiate the claim and was provided a claim number. When asked if I wanted to set up rental at that time, I advise the State Farm agent I would call back. When I did call back, I spoke to a woman by the name of Robin (Same girl who set up my rental agreement ) and told her I needed to speak to the claims office about setting up a rental. She immediately reminds me that the car rental will not be covered under the policy, which I already knew. Robin did not understand that this had already been discussed with the previous State Farm agent when the claim was filed. The fact of the matter is he specifically said that since the other party is at fault, State Farm can help me get get a car rental and arrange for Reimbursement for the car rental, since the accident was not my fault. My problem is I don't appreciate Robin and false her accusations that I'm trying to cheat State Farm out of a car rental!! What the heck! I'm the victim already of a car accident, State Farm is supposed to support me not victimize me even more!! They literally have made an already bad experience, even more horrific. When I try to speak to my adjuster about it and explained that to her she rudely talked over me a refused to listen. Why?? Likely because of whatever horrible things, Robin said about me beforehand. She ended up hanging up on me simply because I told her to be quiet and listen.

This is the most incompetent insurance office I have ever encountered. If I could give 0 stars I…read morewould. Savannah in particular should not be in this position. she made an appointment that she did not show up for. I signed up and paid for insurance that they waited a month to inform that I could not have. Savannah told me that I had not been insured during that time and that I would get a refund. None of that was true. Buyer beware of this shady office. One star because Robin alone was helpful.

everyone was so friendly and welcoming! Kurt is a great guy and has been so helpful with all of our…read moreinsurance and financial needs!

I had an amazing time getting my car insurance with Bryant. He answered each question I had with…read moregreat detail and really helped me understand what is covered under my policy. Outstanding customer service!

John and the other employees have always gone above and beyond to help. Amazing customer service…read moreand care in the work they do! Would definitely recommend

We love the team at Buttonwood Financial Group and feel so blessed to have them looking after our…read morefinancial well-being. They're incredibly responsive, they cover all the bases (the Buttonwood team has connected us to a wonderful group of other professionals - an estate planning attorney, an insurance person, a mortgage broker, a tax accountant, etc.), they simplify my life by taking on a lot of tasks so I don't have to, they're honest, they're nice people, and they really genuinely seem to love what they do, which is exactly what we want in someone we're entrusting our life's savings to. I wouldn't hesitate for a second to recommend them. They really are the best.

We moved to MO three years ago when we retired. Mr. Prue was referred to us with high regard and…read morewe've been very happy with his service. He accommodates our appointments quickly. His work is thorough and his prices are reasonable considering the complexity of our income filings. Also - as new small (farm related) business owners, he's been available to answer tax questions/concerns as they come up. We truly appreciate him and recommend his service.

Paul has treated us very well. He pays attention and answers any questions we may have. He prepared…read moreour returns on a timely basis and his rates are reasonable. We will definitely be repeat customers.