Bella & liz are the best! Profesional, lovely and do a fantastic job…read more The Salon is beautiful.

From the owner: Cut , Color, Styling , Waxing , Makeup & Updosread more

I've been going to Naomi for 3 years. Her cousin is my neighbor. We had a disagreement, and now…read moreNaomi no longer wants me for a customer. I asked about other stylists there, and Naomi said they were more expensive. I guess she was suggesting that I can't afford them. VERY unprofessional.

I got a Brazilian Blowout from Alana Bobe about a month and a half ago and have been very…read moredisappointed with the results. The hairdresser that performed my previous Brazilian Blowout did a phenomenal job and really set the bar high. She correctly applied the serum and heated the treatment so it was locked in. It even lasted about 6 months longer than advertised! (Side note: I relocated to Albany temporarily before a move to NYC the week after my treatment with Alana.) I was nervous after seeing bad reviews of Studio 413 regarding the Brazilian Blowout (specifically, and recently, from Rose A on Google). Since I was temporarily based in Albany, my options were limited. I called the salon to inquire about the Brazilian Blowout, and Alana answered the phone. I asked her about the review and mentioned my concerns for having the treatment done correctly. She assured me she did not know who performed Rose's treatment, but that she had been performing the blowout for years and would honor the special price ($200) that had been given to me by a referral. I booked the appointment hoping that Alana would be able to live up to her word. While Alana was performing the treatment, I thought she was failing to seal the treatment by not heating the root of my hair. I moved a couple times when the iron got close to my face, but I assured Alana that I didn't care if she burned me, I really just wanted the blowout to last and look good. Immediately after my Brazilian Blowout with Alana, I knew my hair did not feel the same as it did the last time I had the treatment. I gave it the benefit of the doubt and took a while to resonate on it and really get a feel for the treatment Alana executed. My fears that the treatment was not performed correctly have been confirmed as I continue to battle the humidity. In fact, my hair looks like it has never been touched by a Brazilian Blowout. I wrote this review and sent it to the salon to extend the courtesy of not blindsiding them by posting about my negative experience. Alana called me the next day to get more information about my experience. She began questioning which products I used (certified products off Amazon that I had used with my previous wonderful BB last summer). She questioned how often I wash my hair, if I had been in a pool, what climate my BB from last summer was performed in, etc. She basically tried to find every excuse except poor performance on her part. She asked what it would take to make me happy; I explained that since I was not local, the only reparation I could think of would be a refund. This seemed to make her angry, and she then tried to turn the situation around on me. It had been 7 weeks since the treatment when I spoke with her, but she claimed that it wouldn't matter if I came into the salon at this point because the treatment was out of my hair. It's supposed to last 10-12 weeks. Alana then transferred me to the salon owner, Monica. I gave Monica an account of my issues and was met by the same questions that Alana had asked: what products I used (certified Brazilian Blowout - the same ones I used the last time I had the excellent experience), have you been swimming (no), how often do I wash my hair (once per week). All my answers checked out because I know how to care for Brazilian Blowout treated hair. Monica then asked what it would take to make me happy. I told her the same thing I told Alana: I'm not local so I guess the only thing I can think of is a refund. Much like Alana, Monica seemed to become angry at this and, again, tried to twist the events to turn the issues back on me. I really wasn't expecting anything by sharing my issue with the salon. As I mentioned previously, I just wanted to give them a heads up. Instead of thanking me for taking the time to contact them, Monica continued to tell me that I shouldn't have waited so long. It had been less than 2 months - the treatment is supposed to last 3 months. Aside from the awful and ineffective Brazilian Blowout I received, I then had the unpleasant experience of dealing with Alana and Monica trying to avoid taking responsibility and turning the situation around on me. I'm disappointed in Studio 413, but more disappointed in myself for not heeding other reviewer's warnings.

The lighting is not the greatest in the salon. It is difficult to see the color of hair until going…read moreoutside. Amy is great

It's been months but liked the way Amy cut my hair growing back slow and nice and I love itread more

Very great customer service!! I sent Mrs. Pam a photo of how I wanted my hair and she did it the…read moreexact same, but mines are better . I will most defiantly be going to her again in the future.

Very nice lady. Set up an appointment for a saturday Feb 15th 2014 morning at 9 am. Wasnt seen…read moreuntil 11 am. No phone call to notify me of the change. Was told hair would be getting done at a salon, had to end up going to her house due to her getting her cable reinstalled. End up having three people working on my hair and it still took two days. One of the girls that was doing my hair kept stopping to play with her phone and her kids were constantly running around the house while I was trying to get my hair done. Mrs. Pam did alot of stopping which resulted in me sitting for a VERY long time! The micro twists are not neat, meaning parting the hair was at random. Some of the micro twists are uneven and some of the twists werent neat. My fiance even said he noticed some of the twist were going in different directions due to 3 different hands were in my head! I dont think it was worth the 175 I spent on my hair do. In the future, I will definately use someone else. I almost forgot! She had another girl booked who was getting micro twists as well so she was "inbetween heads."Really??? I was not aware if this until I arrived at her house. Also, she knew all along she wud be getting her cable installed because you have an appointment scheduled ahead of time.

They do not listen to what you want. They've messed up my sons hair more than once. They lock their…read moredoors before their posted closing time.

The staff is very friendly and have always done a good job on cutting my hair. Management is great…read morethey always great you when you come in. Waite time is not long. Store is clean. Gail

One of the worst haircuts I've ever had. Today my hair was cut dry (not even sprayed), no offer of…read morea shampoo. I'd have come in with it wet had I known this was going to happen. She used a HAIR DRYER and round brush to "style it" which created static like crazy. I've had to fix a lot of long straggling chunks at home. Cash only with no warning at booking and $30 for subpar work. Never. Ever. Again.

"Making the world a beautiful place, one person at a time." Never has a business slogan been so…read morespot on! George works with every customer as he would to a queen. Never has any stylist made me feel so special! The style that I received was truly a jaw-dropper and precisely what I requested. My friends all agree. Talent shows! In more way than one, George is a wizard. The customer's wish is his command. In any spa experience, from any salon in my past - I have never felt as comfortable as I did in George & Company.

Always get a great cut. Lady friendly when walking in. Acknowledge you as soon as you enter…read more Polite and friendly.

Great cut! I appreciate the kindness and patience shown. My son is always ready to get his hair…read morecut! Best ever! Always!

The ladies at Ulta Beauty do a great job with your makeup and if you use the MAC counter you get to…read morechoose either $30 or $60 worth of MAC products. This is quite the bargain compared to other makeup artists. My makeup has been done by Erica, Skyy and Bonnie...beautiful every time.

very rude customer service. the lady up there just stared at me with the dirtiest look when I…read morekindly said I had a pick up order. she the. proceeds to continue to talk to the other people around her. I feel like it was racial discrimination