Great customer service and found me an my family good rates for our moving company trucks and…read morepersonal vehicles.

Can they get you insurance? Yes. Do they provide any special service or customer care that you…read morecouldn't provide yourself? No. We thought that by using Brightway as an insurance broker we would experience better customer service since most large companies are now fully automated. We were sadly mistaken. After 2 years of being with Brightway, we found we did just as much work as if we were on our own. I had to follow up to ensure we received all discounts, and still got the run around with automated messages and voicemail. On the rare occasion that we were able to connect with Ryan, our Brightway representative, we always felt as though we were bothering him mid snack or something. We received a letter from our insurance carrier that we needed to reach out to Brightway as they were no longer authorized to broker for them... hmmm. We never heard from Brightway, so we found our own insurance online and cancelled Brightway after 30 min of transferring to incorrect depts, telling us we could do it online, couldn't find it, so after a big sigh, the female customer sales rep finally says she'll take care of it on her end.. Lackadaisical customer service, nothing special.

On Friday, February 12, 2021, Lisa Rosado was in a left turn-only lane at the corner of Dyer and…read moreOsceola Parkway. For reasons that only she can explain she began backing up. I was behind her and I knew I risked hitting someone if I backed up as well. I hit the horn as she hit me. We both pulled over. She got out of the car and said we should just let it go. That would benefit her because she gets out of a ticket. However, I wanted to make sure that none of my sensors were broken. So I insisted on reporting the accident and bringing my car to the shop. After she heard that she exclaimed-"didn't you see me?" As if I had run into her. So I called both insurance companies on the following Monday, February 15, 2021. The General (her insurance) told me to take the car out of the repair shop. I thought this was odd. First of all the adjustor could claim the damage was less than the actual cost. Since more than likely, I am not an expert. In addition, he could claim that the damage was done when I was driving around after the accident. He had no answer to those suspicions. He said he was protecting me because some auto repair places charge per day. I assured him this place did not charge for that. He still insisted that I take the car out of the shop. The General never called Auto Collision and Glass. The place I had put my car in for repairs. Instead, they looked for another way not to pay the claim. They said that some form needed to be signed and when that was done everything would be settled and I could pick up the car. February 19, 2021, came and went and I heard nothing from the General. I called the General the following Monday, February 22. 2021. I told them at the very least they should be paying for a rental car. Since we only had one car I was getting up every day at 4:00 AM., driving my husband to work and then driving home, getting ten minutes of sleep, before getting up again to take my son to school. Then I had to leave the house again at 1:30 PM to pick up my husband and then my son. I was told by Joesph Bagnina that there was an investigation because it was a word versus word case. She had claimed I hit her. What Lisa claimed was laughable. She said she backed up and then stopped. At which point I hit her. If that was really the case she would have said that she was stopped and I hit her. Why mention backing up? Joesph Bagnina then went not to say the investigation, could take a month. I called my insurance company-Liberty Mutual. Who called the General and the investigation ended on Monday, March 1, 2021. Then Wess (Joesph Bagninas boss) called to explain to me in simple terms that it was a word versus word case. He continued to talk down to me the entire conversation. I told him that an impartial person that could say what happened was the repair guy. They see accidents all the time, they could tell who was moving and who was not at the moment of impact. He laughed at me. He said, "We only deal with facts lady". Inferring his superior male mind was the one thinking rationally at the moment. Then he went on to say that only the people who can say what happened, were those directly involved in it. I told him I looked it up and The General is an insurance company that takes people on with horrible driving records. With that being said she probably does not have a good driving history. So if it is word versus word then my word should count more. My license says, safe driver. He said he was sticking by his client. Let me get this straight-his company does not deal with repair places so they can rip the victim off. Then they refuse to pay for a rental car when the said car is in the shop. Then they drag their feet conducting the investigation and insult the victims. I would advise anyone considering buying this insurance to look elsewhere.

I have referred clients to J.Meyers Insurance for over 5 years. And everyone has been very happy…read morewith the agency and their service. I can highly recommend and do refer my clients to J. Meyers.

My mother is 66 years old, retired, and lives alone. She was being charged over $600 per policy…read morejust to insure a vehicle that she uses to go to the grocery store and the gym a couple times a week. Then come time to renew the policy, Jennifer King over charged my mother for a policy that she always pays in full. She refused to work with my mom and told her there was nothing she could do. I told my mom to just cancel her policy all together and switch to my plan (with a competitor), it was only adding $100 per policy to my insurance. What a steal right?! Jennifer King straight out lied to my mom saying it was already paid and the policy was active so there was nothing she could do. I called on her behalf and then Jennifer (who was incredibly rude and matter-of-fact with me) LIED TO ME TOO. We have been battling with my mom's financial institution to reverse these charges, and have WRITTEN PROOF that she has cancelled this policy multiple times, but Jennifer just wants the commission and refuses to cancel. Please beware of the crooked dealings of this business. They will take advantage of anyone they can just to make a quick buck. We are seeking litigation for theft and elder abuse for the way JENNIFER KING has treated my mom and taken advantage of the fact that she doesn't understand her rights.

Kai was very helpful and found a good insurance package for my car as I moved from cali to fl and…read moreneeded a new coverage for my car.

I highly recommend this State Farm insurance office. The whole staff is very nice and truly…read moreamazing. I would like to specifically THANK Ms Ngan Nong for her outstanding services! I have been living a nightmare after a teenager hit my car and then lied about what happened to other parties.. but Ms Ngan Nong had been there, from start to finish, to assist me with all the questions/issues/struggles. I am truly appreciative of her help, hard work and kindness. I highly recommend Chris Vella State Farm office... I would give 10 stars if I could! You won't regret it as the whole staff there always provides excellent customer services!

This office was not helpful and wouldn't cancel my policy even though my car was no longer running…read more They were unable to complete a policy for my new car and then wouldn't back date my policy so I wasn't paying when I was without the car that was covered on the policy even though the first contact with Allstate office was when the car was originally out of use. This office has incompetent workers who barely speak English and I kept asking for the owner of the office and was never able to speak with him.

Terrible home owner's insurance. No matter what your policy saves, plan on paying everything out of…read morepocket. My roof leaks and they offered to pay to repair some of the damage and to replace some broken shingles. What about the leak above the garage. NO COMMENT. What about the damage on my lanni, no comment. Stay away from Allstate.

I've had a very disappointing experience with this State Farm office. They are extremely…read moreunresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I've been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it's inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office.

I needed to insure 4 vehicles at the same time and Jasline made what should have been a very…read morecomplicated task into a very straightforward and totally understandable process. Whenever I had a question on a specific coverage, she clearly explained the purpose of the coverage and helped me select the best option. Amazing job! Thank you, Jasline for an outstanding experience!

Review #842. I went…read morehere one day to get an insurance quote for my elderly mother. Because of her age, her automobile insurance rates starting to go up. I made an appointment with Manny. He greeted us at the door at the appointed time. Manny was very thorough, very understanding of her situation, and was always a gentleman. I could tell he was genuinely concerned because he asked a lot of questions. At the end of the day, we wound up having to keep her existing insurance. Although Manny didn't earn a commission this day, he definitely earned my respect. He was very kind, and very generous with his time while we were there. He gave her a sample quotes, from several different insurance company options that were available to him. I sincerely think him for his time.

From the owner: Hugh Cotton Insurance puts our clients' needs first and has been serving the people of Orlando…read moresince 1948. Our dedicated team of licensed agents specialize in finding the best coverage at the best rates. We offer a wide range of policies and plans tailor-made to meet your specific business or personal requirements. Let us worry about your future so you can enjoy your present. Call us today for more information.