Stay away from this place，unless you're looking for high-pressure sales tactics in a medical and dental setting. I was in severe wisdom tooth pain, and my general dentist's office contacted Jawfixer in West Hartford only because they had the earliest available appointment. During my very first phone call, I asked for an estimate for the consultation and extraction and whether they accepted my insurance. The office staff did not answer my questions directly. Instead, she immediately suggested IV sedation for the extraction, which would cost $1,500. I politely declined the sedation, and she scheduled a same-day consultation and extraction with Dr. Michael Winter on 11/24/2025. However, on the day of the consultation and procedure, things became very uncomfortable. I learned during the consultation that Dr. Jeremiah Ricketson would be seeing me instead of Dr. Michael Winter, and no one informed or explained this change in advance. Since I was already there and the consultation itself seemed normal, I did not question it further at the time. After the consultation, an office staff member came in with a treatment plan, a detailed price breakdown, and consent forms while I was still sitting in the exam chair. She stood right next to me, making me feel rushed to review and sign the documents. When I noticed something didn't seem right with the insurance portion, I asked to double-check it and requested time to speak with my family about what was happening. I then left the exam room and went to the front desk, where I was told it was not their responsibility to contact my insurance to clarify coverage. When I decided to call my insurance myself, the staff member's attitude suddenly became cold and rude. She repeatedly rushed me, saying the doctors were already waiting and the procedure room had been set up, even though I had NOT yet agreed to the surgery. When I asked about the insurance discrepancy for the third time, she continued rushing me and said my appointment was about to run over and that the doctors were too busy to wait. I felt pressured in the same way customers are pressured at a car dealership, when pushed to agree and pay without clear answers. This experience was stressful, uncomfortable, and completely inappropriate for a medical setting. I ultimately walked away and had my extraction done at a different office that provided professional, transparent, and respectful care. Update (January 2026): I contacted the billing department to pay my balance, but their staff charged me the incorrect amount. As a result, they had to contact me again the following day to fix their mistake. Overall, a very frustrating experience. read more

Right from the time I called there til the time I walked out their door with the extraction completed the people actually blew me away with kindness and professionalism. I really never expect to get treated so well by each individual at any place but ill bet this was not a coincidence and ill bet that this is the way they are there everyday and I say this because of the consistency of this kind treatment. The two different girls that helped me originally on the phone made me feel like I mattered to them and that they had time to help me. Then when I git there that same feeling continued and when they brought me in soon after the people in the back were also treating me the same way. Like they were there for me and we all know that its not always like this in doctors offices or hospitals and I understand they are very busy and have to handle things accordingly and I could tell this office was busy but still took the time to treat us all like we were their friends. Thank you read more

Had my first tooth extraction. The staff, doctors, assistants were all amazing. Put me at ease, explained what happens, what they recommended to do and follow up procedures. I was taken as an emergency and felt so relieved afterwards. I cannot express my gratitude enough! 3 months later, this visit was for the tooth implant post. Dr. Ventura, his amazing assistant, Khang and his nurse, Samantha, were all incredible. They each explained every step, checked on me during waiting times, gave instructions to each other in a calm way, repeated the instructions quickly and concisely. Listening to them took my mind off what was actually happening. So much better than silence! I highly recommend them for any dental work. read more

Dr. Ansari was very kind and understanding. Despite the busy schedule he felt the urgency and got our son in within the week. Day of procedure was a breeze. Smooth pre operative preparation, check in and a wonderful intra operative experience. With sedation our son remembered nothing, and with longer lasting medicine used for the block, he felt minimal pain after all four wisdom teeth extracted. Dr. Ansari and his team is highly professional and caring. We highly recommend his practice should you need any major or minor oral procedures. read more

This office provided the best dental experience I have had! They were kind, gentle, and did my tooth extraction with speed and accuracy to the point that I didn't even realize he had done it! I highly recommend them to anyone in need! read more

Dr. Ansari and his staff were great. They took the time to answer our questions about my son's extractions and everything went exactly as planned. I highly recommend JawFixers. read more

Great experience. Staff all treated me great. I was very anxious about my procedure. They really reassured me that it would be quick and painless. They were right. Thank you read more

Fabulous practice! Absolutely top shelf. Staff are very professional and courteous. Very knowledgeable with pain management. Communication skills are excellent. read more

Thank you so much for taking good care of my daughter you guys are great 09/11/2024 thankful for the work and how well you guys treated my daughter read more

Great front office staff, wonderful assistants, fantastic PA and surgeon. The whole office makes you feel welcome and puts you at ease.

Dr Ventura is a good surgeon and staff and assistants are well mannered and caring. I would recommend Doctor Ventura.

Very good experience here, professional and courteous. Office staff knowledgeable and helpful.

The staff is amazing they were very kind and informative during a very difficult procedure.