I just received my first batch of work from Oak Master Tailor and they are perfectly done…read more.. Let me say that again. The tailoring is *perfect* I got some jeans, a skirt and a pair of pants taken in. My daughter got a dress taken down an entire two sizes. Both look flawless. When I met Terry, the Tailor, I was excited to meet a hometown man who definitely knew his stuff when it came to not just tailoring but couture, fashion houses, art and fashion history, etc. It made me hopeful because, unlike some other cities, Mobile still struggles to make space for progressive, current black owned business. However, I fear the "Mobile mindedness" curse may strike in the case of the customer service training here. Terry is one person. He can't do it all. The first time I called I spoke to him and his warmth and friendliness is what made me decide to take a chance on him. However, a personal event prevented him from meeting his projected deadline. No big deal, things happen... But the young lady who called to tell me this was ill-prepared as a customer facing employee. I was notified the mid-day on the day I was supposed to pickup. She did not offer me a new pickup time. So I said "ok I'll come tomorrow morning!" *Then* she said "it won't be until after 3" So I said "ok that's fine, but I think I should receive some kind of discount on my next order." Let's stop here: What I said is that I *plan* on giving you future business, but feel I should be compensated for this inconvenience. As a business owner, this is a *small* cost to maintain trust between yourself and your client. She puts me on hold and comes back to tell me that it is difficult to take in jeans and the dress is also difficult. Wrong. Answer. I then tried my best to explain, as a fellow business owner and someone who has been recognized professionally for customer service from several international hospitality brands I've worked for, why this is not the best route. Regardless of how many times I said "as a business owner to a business owner" it seems she felt I was disgruntled and relayed that to another employee. The other employee called me to better explain why there was a delay and I fully understood and didnt mind the delay. That's not the point. The point is that, in business you are exchanging two things: 1) an expectation 2) trust. You set an expectation and when you meet it, you gain the customer trust....and trust means business. It won't matter how perfect my jeans turn out if I now know that if my clothes are going to be late, I won't find out until halfway through the day and I also won't be compensated for that lack of follow-up. Again. Terry, his sister who reached out to me and his work...are impeccable. But I hope they are not sabotaged by naive customer service agents. Here's a free lesson: Dealing with customers is like dealing with toddlers. If you set an expectation, they really don't care why the trust is being broken. And if you break the trust, you better have something handy to smooth things over. If I tell my kids we are going to the zoo. They get excited because they are going to the zoo. If I then look at my bank account and realize we have to shift gears. I can just say "oh sorry. I'm broke. We arent going" and prepare for meltdowns. Kids don't understand money and don't care. You said we were going. And now you're full of it. What is a better option is saying "hey we can't go to the zoo. But we can go to the park, and how about we get some ice cream?" Is it the zoo? No. But it is *something* ...so the kids are disappointed but still jazzed about the park and ice cream makes it clear you are making an effort to make amends. That is ******exactly******* how this situation should have been handled. Firstly, I should have been contacted *as soon* as they knew my order would be delayed. Like 10a when they open, not 2pm. Secondly, that employee should have had an offer *in hand* that was not a large financial impact on Terry but was enough to make amends. $5 off the next alteration, a small gift card, shoot a damn ham sammich! *something* Like this is customer service basics. Thirdly, she absolutely should NOT have come to me with the answer/excuse that my pieces were "hard" .... Then they expectation should have been clear from the beginning when I dropped them off. I'm going by *your* time that *you* set. I'm not the one who gave you a deadline. You gave you a deadline. So ...if you knew it was hard, you should have given yourself an extra few days! Anyway. I will continue to do business with them because, as I said, the work is flawless and Terry and his sister are good people. And I have faith that they will read this review and coach the young lady on the phones that day.

Excellent customer service and even better prices! The husband and wife team did a great job…read morepersonalizing my jackets for work.

Special bedcover cleaning & pressing - well done! -I will use them again, although they are not…read moreconvenient to me.

Cottage Hill Cleaners did a great job dry cleaning my academic regalia. They had a great turn…read morearound time and friendly service.

I called The Fitting Room because I saw a positive review for them on this website. After about 10…read morerings, someone answered and said "Fitting Room" very fast and firm. I was a bit shocked by how rudely the phone was answered so I stammered a bit and said "Hello" again. The rudeness continued with another "Fitting Room," this time with more attitude than before. A little irritated that the person couldn't find a more welcoming tone, I explained that I have a Mardi Gras Ball gown that needs altering and I wanted to know if they'd be open tomorrow. "No, we not" is the answer I received. Again, giving the woman another chance to get the sale back, I said "You're not open tomorrow?" "No, we not." I said okay, thank you and goodbye. They obviously don't want any more business.

I recently moved from San Diego, CA to Mobile and needed a place to alter my beloved wedding gown…read more(very intricate and expensive) before my wedding which is now 6 weeks away. Being new to the area, it's hard to feel comfortable when choosing a place for such services but I figured Cottage Hill has so many boutiques and nice businesses that I'd try The Fitting Room to alter my wedding gown. The Fitting Room is run by mother/daughter team and they have been so friendly and accommodating from the beginning - which I appreciate tremendously. In San Diego, I would only try businesses rated high on Yelp ... in Mobile, there are hardly any businesses rated so I had to take a leap of faith. Today was my first try-on and my dress fits like a glove! All the intricate beading and appliques are exactly where they should be and the side hems that were taken in are done perfectly. My dress looks like it just came off the designers rack.... I'm in awe of the fine work these ladies have done - bravo, bravo!!! Needless to say, I'm one happy (thrilled!!) customer and so thankful to the ladies at The Fitting Room for making my wedding dress perfect for my big day! I'll be forever grateful and a loyal customer as long as I'm in Mobile! I highly recommend their services to anyone looking for quality alterations at a fair price.

so I ordered this 'fabulous'dress from The Kingdom Fashion about 10 days before a ball. I got the…read moredress 3pm on the Friday before the ball on Monday.... This is a "what I ordered" vs "what I got"= Lucille's Fashions & Alterations on Cody Rd saving the day!!!! I got the dress back in time and it fit perfect!!!

Fast and affordable, a very serious business woman who puts her customers first. And why can't I…read morekeep this short and sweet and must provide 85 characters.? What is wrong with this website?

Been going to this guy since grade school, always affordable and does a great job !read more

The alteration done by Ms. Susan are awesome. She has made several pieces for my family and they…read moreall have been amazing. She is able to free style patterns to get just what you want. Her work is amazing and beautiful. Never have I been disappointed with her work. Victoria

Susan Johnson refitted my Mardi Gras costume to perfection!!! She is a detailed and experienced…read moreseamstress and truly worked a miracle for me in record time! She is a true professional and I can strongly recommend her for excellence!

Both these ladies are wonderful and very skilled. i Wouldn't use anyone else for my alterations.read more

The seamstresses were so nice and helped me look my absolute best for my sisters wedding. I will…read moredefinitely be back in the future.