Absolute worst customer service. They ignore customer requests. They lie about rentals. Awful. Avoid.

Helenny and Gaven were fantastic in making sure we had everything we needed to have a successful webinar we held in a Day Office we rented for the day. Helenny brought us water and let us store some gear in a vacant office. Gaven made sure our ethernet connection was working. Prior to that, Juda the JSuites owner, always responded quickly to questions that arose in pursuit of a long-term office rental. The culture at JSuites is very hospitable and professional. read more

Scheduled for my boss who was in New York for a meeting. Set up was easy! Room wound up being tiny, super hot (over 80 degrees) and they refused to find another room for him. He wound up leaving and finding a coffee shop! Waste of $160! Will never use them again! read more

I had an office for 4 years at the Times Square/Bryant Park location and then downsized to a virtual office for 9 years. The virtual office is basically a Manhattan mailing address where you can receive mail and packages. In June I asked to terminate my virtual office (about $90 per month) and I was told that I needed to give 90 days notice and that my lease automatically renewed for 6 months every six months and had renewed in May so I had to continue paying until the end of November. I never received notification that the lease was renewing (which an attorney advised me would make the "lease" month-to-month). I moved from the City and clients pay electronically so I don't get much mail and really don't need the expense. I was sent a copy of the "lease" and told failure to pay would be reported as a "default of a lease". I proposed that I pay July and August and that they use my security for September. Which seemed fair. Not only did they not bother to reply but just billed my card for September (there is no way to remove the card myself). I was told the only channel of communication is via email to "accounting" with no name or telephone number.. When I reached out to one of the owners (Juda), who I thought might be reasonable, he told me the accounting email is the only method of communicating and it is up to accounting to deal with it. As this is a virtual office, they have limited costs, have no vacancy they need to fill, so this is purely a way to get an additional $500 out of a small business. Zero customer support and feels like a scam. It is a sad way to end 13 years as a loyal customer, who paid on time, and promoted Jay Suites to colleagues, that I have I to give a negative review. read more

Great Company! The people were nice and warm and the offices were nice and clean! highly recommend it.

Booked a meeting room from 4 to 7 pm.. lobby lights were turned off around six.. didn't think anything of it until we tried to leave. Main door was literally chain-locked from outside and no way to get out. My team and I had to find/use fire escape to walk down 5 stairs. Security guard at the entrance confirmed that they close at 6 and "yeah they do chain up the place". Like WTF.. why didn't the receptionist at least tell her us that she was locking up and why did they accept reservation and payment for 3 hour slot?? read more

!!!!!DO NOT BOOK WITH THEM unless you are prepared to lose money if you have any possibility of changing dates!!!!! We thought we had a great new location lined up to use as a resource for renting space near our Manhattan office; however, when our Summit needed to change dates due to International travel complications because of COVID, the contact never responded to my email requesting a new date ("he never received it" was his response, despite the timestamp of when it was sent), and he didn't give me the credit that is part of their cancelation policy, nor was the date changed. We are now out $8,000 and have no space for our Summit. Absolutely terrible service. The system also used my deadname, and they made no effort to change it despite my requests. (The space did look nice, though, and my team seemed to enjoy it for their one-day meeting before the travesty of the cancelation.) read more

Great private suites for rent. Super friendly and accommodating. Central area has the luxury look and feel. Great conference room for meetings. Would recommend this over wework offices if you want more of the freedom of a private office with 24/7 access. read more

Jay Suites - Times Square - Halloween Theme Central Area - Shared Office Spaces Near Me - Manhattan, New York

Jay Suites is the best choice for affordable office space. The amenities and the convenience make it enjoyable to come to work every day. The entire staff, especially Shanik Cabrera is very professional in answering any questions that might arise. Great place to start a business and to grow a business .. Lisa read more

Jay Suites is perfect for a start-up and/or small business. The staff is pleasant and always helpful. It is in a prime location, can't beat it for the price. read more

We moved into Jay suites a few months ago and everything has been great. They provide an affordable and professional office for businesses that are just starting and cater to your growth with private office space for all sizes. It's nice to know that as we hire more people and need more room we can simply just go down the hall and be up and running within the hour. I highly recommend this location to anyone looking for turn key office space with almost every subway line accessible within a block. read more

Convenient location and really nice staff. Shanik and Gaven are always willing to help in any questions you have. The maintenance staff always have a smile on their faces and keep everything clean . Ability to use all 3 floors for conference rooms makes it easy to schedule meetings read more

This is is by far the nicest executive suites place in the city ! I have toured around 20 different places. Jay Suites is the best price and the nicest space I have seen. I have just signed a lease 2 weeks ago and moved in Mark the general manager has given me the keys and was a pleasure to work with read more

I do some work for a tenant at the 1441 Broadway location. From my perspective Jay Suites is a class act. Common space is very good, especially the lobby on each floor. Plenty of conference room space available. Nice lunch rooms with Starbucks coffee. Free filtered water and carbonated water. Staff are all very accommodating. Very helpful with package deliveries. Today the Third and Fifth floors at 1441 Broadway are pretty much full. Sixth floor build-out is close to complete - so sign up for space in 2016. Jay Suites has other locations around Manhattan. I was talking to one of the senior managers at an office party a few months ago - they have a LOT of space in the city. read more

I've been to a few shared offices. Each with its own pros and cons. But Jay suites has beat them all for a few reasons. They are clean, staff is very attentive, if you need something fixed the maintenance guys are quick, if something is down, they are on it. The accounting department is great too, very receptive. The owner is almost always on site and is very personable as well. Why one star off? Well, the food options aren't so good, and I'm a foodie. read more

We are a start up company that has spent our first few months in Jay Suites. We have experience nothing but exceptional service and help from the managers in regards to setting up phone systems or any technical issues that have may have come up. The receptionists have been courteous with and consistent with all delivery inquiries. The pleasant part about being here is we get to run our business and maintain the work environment without any objections. Also, I'd be remiss if i didn't take into account the additional bonus is being surrounded by other businesses and getting to acquainted with them as well. This makes up a completely unique business environment that most would never be akin to. I mean, just the other day we were offered bread from a restaurant across from us, which made our day. We were joking around talking and judging each-other's about favorite types of bread (raisin bread won). I mean where does that happen at? We are rapidly growing an actually getting sad thinking about the day when we would have to move out of here, which is something that caught us all by surprise. Yeap, this place is cool. read more

Great experience working with Jay Suites. We rented space in their Times Square building for two years, and would do it again if we needed. (We decided to close our NY office.) I especially appreciated how consistently responsive and attentive Mark Mitchell, GM, was. I would highly recommend Jay Suites for compact, professional work spaces, at a reasonable price. read more

The value my company and I received was off the chart! The space, food, technology, service were all beyond my expectations. Michelle and Sergio are professionals that understand a client's desire for profection and work to deliver exactly that. read more

The worst experience with this company. Stay away from them. Their sales people engage in bait and switch tactics. I was told something over the phone but when I met with the manager in person, the story changed. They used to be a good company. What a disappointment. read more

Jay Suites where the staff is amazing and always providing a helping hand, is just an outstanding place, for start up businesses like myself. Cost effective with all the bell's and whistles that you can ask for in an office. Like a water machine that gives you seltzer water, warm water or cold. Private bathrooms and nice outdoor decks where you can enjoy the summer months with other business owners. Its a shared office but it is a combined community of talented hard working people!!! I am at the 31 West location- in the heart of midtown. read more

Great experience!!!!! Excellent & prompt communication while booking. It was perfect in all respects for my meeting. I will surely use this office space for rental again. read more

TriVu Media was an inaugural tenant of the 3rd floor space and we currently have an office at the 1441 Broadway location. The combination of location, simplified services packages (space + telecom, etc.), and a recently rebuilt space combine to create a compelling facility for a growing startup business. There are pros (location) and cons (street noises, slow elevators typical in Manhattan, conference room rental that can add up quickly), but the pros more than outweigh the cons. Moreover, the facility feels less generic than WeWork or comparable suites. Bottom line: a strong choice for a new, high-growth business. read more

Jay Suites Times Square is the best solution for your growing business. The kitchen is always clean and has a great selection of snacks/drinks should you forget to pick up your morning coffee on the way in. Staff is friendly and the location/work space is central, convenient, and clean. Ask for Serge! read more

The absolute worst place to EVER rent from. RUN from this place, services sucks, receptionist horrible and they charge you fees out of no were..... Renters beware of this place. read more

Jay Suites, Times Sqaure 3rd floor location is all about their clients satisfaction. You will never hear no for an answer, when and if you need something done the manager Mark always makes himself available and does the job with a smile. The receptionist Evelyn is very professional and has a bright bubbly personality. She welcomes you with her smile and makes sure you will never go a day without a good laugh. They say first impressions states a lot, when you/your guest step foot off that elevator you will remember everyday how much of a good choice you made on having company among Jay Suites location. The maintenance man Aaron does a fine job with the upkeep on making sure the facility (restrooms, break room, conference room and reception lobby)is always clean and polish. Overall I would recommend Jay Suites as a place to rent, whether it's just for a day, weeks or months. read more

A really great place to work. They have really nice facilities, nice staff and very clean. I have been working here for a few years now and it's been a very good experience. There are also a lot of places around to eat lunch and grab food. Very convenient location that is close to the subway! read more

Awesome building, always clean and the people there are very helpful. Kitchen is super nice with vending machines and a starbucks machine. Mark and Evelyn are also very helpful. Definitely wouls recommend. read more

As a tenant at the Times Square location for over three years, I have to say that Jay Suites has been a great place to run my business from. The size of the office was exactly what I needed, the reception and cleaning staff are always friendly and effective, and working with Juda and Mark has been a pleasure. I recommend Jay Suites to anyone looking for office space. read more

I worked with this organization as an independent meeting planner securing a meeting space for a client over a weekend for business meetings. The staff was professional and prompt in answering all of our logistic and operational questions as well as very accommodating for our weekend meeting needs. I was very confident in recommending this location to my client and they in turn had a great meeting experience. Courtney A Columbus, OH read more

I rented space from jay suites and I must say that he billing was always incorrect causing me to always inquire about my charges. The receptionist on the 5th floor (Brittney) is fake and unprofessional. She would smile to you and pretend that she would help, little did she know that I was turning the corner and would comment about me as a client behind my back and say "How annoying" I was. It also seemed like she had something going on with the boss Juda, she disappeared for hours and I needed help but was told she will be right back. He has no control over his employees, it was gross, she even smelled like marijuana. The space is nice but definitely she ruined the experience. read more

very convenient to the garment center... great pricing and very helpful. Would definitely use again.

Jay Suites offers excellent office space, full amenities including coffee, snack machine, purified water and much more. Great location in the heart of Times Square with easy access to all subways. Professional and friendly staff are always ready to offer assistance from computers, to phones. It's affordable super space and numerous available conference rooms make it the ideal location for companies looking for shared office space! read more

We rented the space for a day for a film shoot and overall experience was really awesome and smooth. Starting my first call for inquiry, getting quote, visit before booking..pretty much all events were well co-ordinated. I worked with Jackie for leasing formalities and she is really understanding, efficient and practical, working with her was a pleasure. For all onsite interactions, we were dealing with Mark who is really helpful. He showed the place and went over all the details and was able to take care of all our queries. On the day of shoot- access was provided on time and Mark was onsite to take care in case we need anything. All in all it was a great experience doing business with Jay suites and will defiantly do it in future and recommend everybody who is looking for a clean/high end space for their shoot or office leasing needs. read more

We were tenants at Jay Suites in midtown for over three years, using three different offices as our needs changed. They are a class act. Juda and Mark were very professional, straight forward and honest. Denny in reception is extremely helpful as well. The offices are clean, and the conference rooms are professional and well kept up. The location is hard to beat. Overall, I would highly recommend Jay Suites. read more

Our 30 person group has hosted a 4 day event each of the last 2 years in the main 6th floor conference room. Excellent facility, very supportive staff and all around great experience. Will definitely use again! read more