This is a good community newspaper with poor customer service. I have sent multiple emails to…read morecirculation, a letter to the editor, and an email to the editor -- all this and I still cannot get the paper delivered on a regular basis. Advertisers to The Gazette: reconsider what you're paper for if the paper never makes it to the reader!

I had a 1 yr subscription to the Wall Street Journal (WSJ). I could place delivery holds but only…read morefor 60 days. I put repeated holds over that last years and all of a sudden I was told my sub expired!?? But the reps I spoke to every 2 months told me I had extended my sub into the future! (I had about 9 months left of my year sub.) Dow Jones, will not budge. They are claiming all sorts of stuff that I didn't subscribe to (digital enhancements?!?) So they claim by sub is done. The reps I talked to every 2 months said otherwise. Shame on you for ending my legitimate, 9 month, subscription to the WSJ. EVERY rep confirmed my sub every 2 months when I called and asked about it! Obviously Dow Jones does not stand behind what their employees tell their customers! BUYER BEWARE! HORRIBLE, SLEAZY company that doesn't stand behind their product?!? (And seriously, how hard would it be to continue my subscription that I SHOULD still have?!? Easy to appease the customer IMHO!) I have already told over 100 people this story. Hopefully they will reconsider any involvement w/ this company!!! ZERO STARS!

Nice paper when you can get it. Over 30 delivery issues over that past year +, including 3 alone…read morethis week. Unable to get me my paper with any consistency, and compensation is minimal considering I need to buy a newsstand edition at their inflated prices each time they miss an issue. Would give 4 stars for the paper but are 1 star for awful customer service.

Nice local paper! They focus on the community well, and serve a local need…read more They are super crunchy and liberal (but aren't we all who live in the area) and they really need some better pictures for the front cover, but the stories are often interesting, and eh-better than the washington times for sure!!!

Magazine is good. But subscription practices are poor. They took over Smart Magazine and I had 12…read moremonths left on my subscription. They sent a card saying that I would get Barrons for the remaining term. After three calls to them, they finally confirmed that they took the money I had paid for Smart Money, and applied it against the list price of Barrons- What they sell it for on the newsstand. Since almost all magazines are about 80% discounted you can see what a ripoff this was. I got 4 weeks instead of 12 months. Pretty poor for a company that built a business on highlighting the great practices of other businesses.