The only reason I chose this shop was due to the good reviews. The seamstress was very nice, and that's the only good thing I can say about my experience. I only wanted my dress hemmed 2 inches above my knee. That did not happen. I paid $40 for this. This is what I get for not having my mother alter it. Lesson learned. If you use this shop, try on your outfit before leaving. Here is a photo of me in the dress. It may be difficult to see, but the hem is far exceeds the 2 inches I asked for. read more

JB Cleaners and Alterations - My horribly altered dress - Laundry Services Near Me - Killeen, Texas

I take my uniforms here every week, love this place and her service, if you leave around here I recommend her

She is very rude. I asked her if she was able to have my altercation done by today. It was only a question. I needed to know if she can Atleast have it done by tomorrow morning before 10 am she responds with, "I have to sleep." she responded very sarcastically and wasn't very assisting. She isn't professional and not welcoming either. read more

She was very rude, acted as if she did not want to assist me, I showed her the items to be altered and she told me "it was too expensive for me to afford", as if she knew what I could or could not afford, I don't think she wanted to help me at all, so I took my business elsewhere, I won't beg someone to take my money, if you don't look like her DON'T GO THERE. read more

so...... where do I start with this lovely shop, I took a bridal jumpsuit in to be altered, I was given lots of different choices of how it may have looked and we went with a ruched sleeve. the jumpsuit had so many compliments... I also ordered a wedding dress from France to my size, when it came i couldn't fasten it at the back... I took my dress again to Jb alterations who quickly came up with an idea of removing the zip and adding a panel to the back. They matched the fabric perfect and made the dress so much more comfortable. On both occasions I gave them 2 dates in which I needed these outfits back to me and on both occasions they were sized up and returned to me earlier than expected. An amazing team of people working wonders. I am so thankful they have made two very special days that bit more special xx read more

Came here pretty last minute to get a bridesmaid dress altered. She was able to do it in a week for a little up charge but I was very thankful because of the material of the dress and the layers it had. It turned out perfect and the owner was very friendly! The only part I didnt like was that it is cash only. read more

I dropped off my husbands ASU uniform. After picking it up and after they had already closed today he noticed the buttons on all 4 pockets are completely missing. He removed all his pins but the buttons should have been placed back on or given in a separate bag if they were removed. So now his uniform that he needs tomorrow morning will be missing pieces. It also still has some stains on it. Disappointed. I gave an extra star because the lady was friendly and I'm sure she does a good job and that this just got over looked. But now it screws my husband for tomorrow and he will also have to buy new buttons since they went missing. read more

This is the best alterations and cleaners in the Killeen-Heights area!! So professional, so precise, I can't rave about them enough!! Thank you for all you do J&B!! read more

I have been here several times. I like this cleaners. Everyone is so nice. After a couple of times they will remeber you, which is always nice. I have never had a problem with the clothes or customer service. I have been to a couple different ones on stan schleuter and this is the best one on this street. They will also help you to the car if needed, which is always nice. read more

JB Cleaners and Alterations - Laundry Services Near Me - Killeen, Texas

I have definitely found my go to cleaners. At drop off and pickup I was welcomed immediately. Drop off before a certain time and pickup was ready the next day after 5. The heavy starch option was on point!! My interaction was with a female at drop off and a male at pick up; both very friendly and encouraged a return with a "thank you" for visiting us. Great experience and most importantly good customer services and quality dry cleaning!! read more

JB Cleaners and Alterations - Friendly staff - Laundry Services Near Me - Killeen, Texas

Super friendly, great prices, excellent work. I've taken my ASUs and personal clothes here for dry cleaning and they do a great job every time. Wish I had before and after pictures to post because they were wonderful. read more

I found this place on yelp with good reviews so I gave it a try. I dropped off a comforter to get cleaned. Not only did I not get a call saying it was ready but when I picked it up the owner insisted that I didn't pay and that I need to pay again. She explained that if it was paid for, there would be a stamp on the reciept saying so. I was pretty sure that I did but I gave her the benefit of the doubt. I got to my car and found the transaction in my statements and brought it back in explaining that this was my first time using them and that I'd like my money back. Now, all of a sudden she is too busy eating to give me my money back and told me to come back later when she has time. Horrible customer service!! I will be filing a police report if this does not get resolved today. Never coming back! read more

Very good customer service. Always satisfied with their work. The owner lady is always nice to customers and works really fast. Ever since Ive started going here, I had to rush for services srveral times and she always has done great/fast job for me. I really appreciate it. Im leaving Killeen soon so I wish I could TAKE HER with me lol but I know I cant... :"( if u r looking for a clean, nice, reliable cleaners for ur clothes, this is the spot u must go. read more

The lady at the counter has helped me out on more last minute alterations then I can remember. I got my asu's done here twice and ready for the board. While I failed the board I looked good doing it! HahaThey do great work and can help with military stuff. read more

Horrible alteration service! Took my sundress there for a zipper change and alterations. Paid $32 and nothing was done. Same zipper and dress was still too big. When I confronted the alterations person she called me a liar. I will NEVER use their services again. I don't encourage anyone to use their services. read more

Ok so not covering quality because I had no time. I turned in a suit on Saturday for a job interview out of state on Wednesday. I was flying out early Tuesday morning. So around 7pm Monday night I was holy craps my suit. I called them and they had just closed but I told them my situation and they waited for me. So excellent customer service. A life saver. read more

Great staff and service. I brought my husband's uniform in to get cleaned last minute and they charged me $15 for a next day pick up. Uniform looks great and the ladies who helped me out were very sweet. I will definitely continue to give them business. read more

This place is amazing. Dropped my husbands uniform off a day before the ball. She originally said it would be ready Saturday, but after explaining about the ball she said to pick it up the next day. The people working are really nice, they have great customer service. read more

Extremely professional and timely. I have came here several times to get my work clothes cleaned (Blazers, high end/delicate items) now and I am proud to say I'm officially a regular! :) The lady whom I believe is the owner is always friendly, kind and warm. My clothes feel and look brand new every time. I will definitely be recommending this place to everyone in the Killeen/Ft. Hood area- Especially military families/service members who need their uniforms looking brand new! read more

Awesome place! I had my daughter's wedding dress dry cleaned by the recommended cleaner in Austin. They were horrible. They did not get it clean and ended up messing it up so much I thought I was going to have to buy a new dress. I brought it to my local cleaner, JB Cleaner. I have used them for alterations and cleaning since i moved here, but had never thought about using them for a $10,000.00 wedding dress. But after getting the dress back from the first cleaner in the condition I did, i was open to anything! They ended up hand dry cleaning it...all w20 layers. The fixed all the damage done by the other cleaner. They did an amazing job for a lot less money! They were so good that I brought the dress back to be cleaned and heirloom after the wedding! They bought a special container and did such a beautiful job. I will always come back here! They really saved the day. read more

I brought my new dress in on a Monday to be fixed after I discovered that it had a small tear in the seam. The lady who helped me was very sweet and said it would be ready by Wednesday. She was there again when I picked it up and was still so friendly, asking me how I was doing and so on :) good businesses are rare to find here in Killeen! Would definitely come back, if needed! read more