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    JCP Marketing Group

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - JCP Marketing Group

    Copymaking services

    Printing

    Scanning

    1 More Service

    Web design

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    Office Depot

    Office Depot

    2.2
    (22 reviews)
    $$

    I had a deadline to meet. Greg in the shipping department was awesome. I was so nervous, I was…read moreshaking that I wasn't going to get the package mailed out plus make an apt in the middle. He took care of everything. So glad this office depot is on my neighborhood. Plus they didn't give me any problem using a coupon I had just received in the mail. Note. There was a line of about 10 people but it took 12 minutes for me to get to the front of the line which I thought was reasonable. Also, once they are working on your project you no longer have to wait in line, just go to the pick up line.

    Doing business printing services should not feel this difficult…read more This Thursday morning around 8AM, I visited Office Depot after preparing everything the night before for an important print order. I downloaded all of my documents onto a thumb drive and came ready to print and purchase a printer for my business. When I first arrived, one male employee told me someone would assist me with printing and my printer purchase. However, once I got to the print center, the experience became extremely frustrating and confusing. I was assisted by an associate named Rebekah, who directed me to the self-service station even though: * I clearly explained I needed assistance * I had my thumb drive ready * There were no active print jobs being completed behind the counter at the time The self-service area was already crowded, and multiple customers seemed confused and needed assistance as well. Several of us had to repeatedly call Rebekah back over to help. I remained patient and respectful the entire time because I understand customer service jobs can be stressful, but the level of support provided was disappointing. When it was finally my turn to use the self-service printer, I again explained that I was unfamiliar with the system because of the type of printing project I needed completed. Rebekah briefly showed me how to insert the paper, but when I had another question, she immediately walked away before fully assisting me. The entire interaction left me feeling unsupported and honestly unwelcome. As a business owner who is beginning to offer new printing-related services through my company, this experience really put a bad taste in my mouth. I normally enjoy shopping at Office Depot, but this particular location and experience made me question whether I'll return. I truly hope management improves customer assistance in the print center because customers should not feel lost or ignored when seeking help, especially during slower hours.

    JCP Marketing Group - marketing - Updated July 2026

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